Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
3
Cleans Well But Fragrance Is Too Strong
on August 5, 2025
Posted by: Donna5522
I’ve only had the power mop for a few days. I found it very easy to set up. However, I agree with other reviews that the cleaning solution is way too strong. My husband started getting a headache and coughing when he came in the house. We are more used to something like Mr. Clean or something unscented. I know I can spray my own cleaner on the floor, but that defeats the purpose and ease of cleaning with the sprayer. May give this to a friend to try. I read somewhere that you could try to dilute the original cleaning solution, but will have to figure out how to do that.
Response from swiffer.comBy Customer Care, August 6, 2025
Donna, firstly, thank you so much for giving our PowerMop a try. We're very sorry that you and your husband found the scent to be too strong and that your husband started having these experieinces, and we hope he's doing better. While scent preferences and perceptions will vary from person to person, and with our quality and safety checks, we never expect this to happen when using our PowerMop as directed. Because of this, and because we never want you to modify the solution, and to use as-is, we ask that you please discontinue using it. We'd like to connect with your husband about this, make a detailed report to our Quality and Safety Team, and help. Please have him call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
10
on August 14, 2025
Posted by: Frustratedmom
from Texas
I have only had the mop for less then 60 days and it will not spray out. I have replaced batteries and it is still not working. I had my old swiffer mop for years and not a problem.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 18, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Terrible
on August 26, 2025
Posted by: Briannd
This product is garbage. I bought 3 of them . Shame on me and the motor died in two uses. Yes the batteries are new.
Response from swiffer.comBy Customer Care, August 28, 2025
We're sorry to hear the motor in this PowerMop is not working. This definitely isn't the quality standard we expect after 2 uses, so we'd like to learn more. When you have a moment, please give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Horrible handle design
on August 30, 2025
Posted by: Teena
from Cincinnati, Oh
I was so excited when this product came out and I even waited a bit before buying it to see how it worked. Saw nothing but fantastic reviews so I had high hopes. Regretted buying it after the first use. I put the product together according to the instructions and went to use it the first time and the very top piece of the handle will NOT stay clicked into the rest of the handle. Everytime I use it I am constantly having to make sure I don’t push or pull too quickly or hard or it will just pop apart and then I have to shove the wires back in and try to re-snap it together. I’m about to duct tape it because it is driving me nuts. I checked to make sure the snap wasn’t broken and it’s not. It just doesn’t stick out as far as the one on the bottom of the handles stick towards the head of the mop. Good idea to maybe fit that for future ones if you haven’t already and if it didn’t actually clean my floors I would have thrown it away already. So many regrets because I can’t use it the way I want to.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 2, 2025
Thank you for sharing your experience with us, Teena. Our Swiffer PowerMop is put through rigorous quality tests to ensure they arrive to you in the best condition, and wouldn't expect for your handle to not fit properly. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
not what i wanted.
on September 18, 2025
Posted by: summer1
from Hutchinson Kansas
poorly made, hand extension keeps coming off and button to keep it together sucks, EVERY time i use it, it comes apart
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 19, 2025
We're very sorry the handle keeps coming loose on your PowerMop, Summer. We're dedicated to making it easy and convenient to keep your home sparkling clean, and our products are made to be durable, and undergo many quality checks. This isn't the experience we'd expect or want you to have, and our team would like to learn a few details so we can further assist you. Please give our Swiffer Team a call at 1-800-742-9220 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com
Customer Rating
1
Cheaply made. Failed within 2 months of normal use
on September 21, 2025
Posted by: Sally Lou
from New Orleans
Stopped working conveniently just after the 30 day money back guarantee expired. Replaced the batteries, checked for clogs. Spraying motor not responding for no reason. Clearly cheaply made and will die before you get your money’s worth.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 22, 2025
We're sad to hear your PowerMop is no longer working, Sally. This certainly isn't the quality standard we expect, so we'd like to learn more. When you have a chance, could you please give us a call at (800) 214-8734?
Written by a customer while visiting swiffer.com
Customer Rating
1
Disappointing Quality and Premature Failure
on September 24, 2025
Posted by: Dissatisfied85
from Texas
I purchased this mop for my home, which has all hard floors, and was immediately disappointed with the performance and quality. From the very first use, the mop pads did not properly attach to the base, forcing me to use rubber bands to hold them in place.
The most significant issue, however, occurred after only three total uses. The spray nozzles completely stopped working. While one side had previously clogged and was temporarily fixed, the entire spray mechanism is now inoperable. I've tried changing the batteries, ensuring the solution cartridge is properly attached, and checking for obstructions, but the unit is simply broken.
This has been a very frustrating and disappointing purchase. I now have useless replacement pads and solution cartridges, as the primary unit has failed so quickly. I have always trusted Swiffer products in the past, which makes this poor experience even more surprising. Given the price and the fact that the unit essentially only provided one full use before failing, I absolutely cannot recommend this product.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 25, 2025
Thanks so much for reaching out. We're very sorry to hear that this has been your experience, as this is not something that we would expect. All of our products go through strict quality checks to ensure that they perform perfectly in your home every time. We're very sorry that was not your experience this time. We would like to try some troubleshooting tips with you, aside from what you've already tried.
-Double-check to make sure all the pieces of the pole have snapped together properly during assembly.
-Check the solution bottle to make sure that it's clicked into place and that it’s not empty.
-If it’s empty, replace the solution bottle.
-Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
-The nozzles could be clogged. Brushing them gently might help them to start spraying.
-Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill with other solutions. This could permanently damage the device and cause it to stop working.
-If the Swiffer PowerMop is brand new, make sure the you removed the thin piece of cardboard packing in the solution bottle housing.
Nonetheless, we would like to learn more about your experience and determine how we can help. When you have a chance, give us a call at 800-742-9220
-Double-check to make sure all the pieces of the pole have snapped together properly during assembly.
-Check the solution bottle to make sure that it's clicked into place and that it’s not empty.
-If it’s empty, replace the solution bottle.
-Your Swiffer PowerMop may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles. You may need to squeeze the solution bottle gently while pressing the spraying button.
-The nozzles could be clogged. Brushing them gently might help them to start spraying.
-Only use PowerMop solution with the device. Do not open the PowerMop bottle and refill with other solutions. This could permanently damage the device and cause it to stop working.
-If the Swiffer PowerMop is brand new, make sure the you removed the thin piece of cardboard packing in the solution bottle housing.
Nonetheless, we would like to learn more about your experience and determine how we can help. When you have a chance, give us a call at 800-742-9220
Written by a customer while visiting swiffer.com
Customer Rating
1
I would never buy anything from this company again
on October 24, 2025
Posted by: Louie A Good Designer
from Wisconsin
The absolute worst design ever. The button that holds the handle together is crap. It keeps pulling apart. The engineer that designed this needs to be fired. I was a mechanical designer my whole career, and I would not have a job in the field if I designed that.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, October 27, 2025
We're sorry that the fastener on you handle is failing to hold the two sections together, Louie. We're dedicated to making it easy and convenient to keep your home sparkling clean, and a lot of thought and research goes into our product designs. Our products are made to be durable, and undergo many quality checks to ensure reliable performance. What you described is not the norm, and we appreciate you reaching out to bring this to our attention. Our Swiffer Team would like to gather details to further assist with this matter. Please give our team a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.
Written by a customer while visiting swiffer.com