Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
3
Ok, but needs more thought into replacing parts.
on June 16, 2025
Posted by: Chocolatechip68
from Atlanta Georgia
I like how it turns, but if you misplaced the battery pack you cannot just order it. I have looked on EVERY site that I can think of to find a replacement but have to just buy another mop. Can't do it. Will try to find something comparable.
Response from swiffer.comBy Customer Care, June 17, 2025
We're sorry for any inconvenience. While we don't currently have replacement battery compartments available for purchase, we'll be sure to let our team know that you'd be interested in this. We'd be happy to learn more about your experience and see how we can best assist you further, so please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
Missing parts on brand new purchase
on July 12, 2025
Posted by: Jo28
from Montgomery, AL
Looks like it might be a useful product - but I bought it brand new in an undamaged, unopened package - and it was missing the battery pack on the back. So it’s completely unusable.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 14, 2025
We're sorry to hear that your Swiffer PowerMop was missing the battery pack, and we appreciate you taking the time to bring this to our attention. Our products go through many quality checks to make sure they reach you in perfect condition, and it's very unusual for a package to leave our plant with missing pieces, so this is really unexpected, and we're grateful you let us know. Your satisfaction is important to us, and if possible, we'd like to gather some information from your product, so that we can report this issue to our Quality Team and assist you further from there. Please give us a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!
Written by a customer while visiting swiffer.com
Customer Rating
1
Horrible!!!! Stop work for no reason!!!
on July 23, 2025
Posted by: Lacerda
from Shelton CT
If he’s none I would give!!! In less the 2 months I purchased 2 of this mop for floor and both them stop worked!! Money waisted!!! We change batteries, try open to see if anything was desconect and nothing worked!!! HORRIBLE!!!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 24, 2025
We're so very sorry to hear about this. With our extensive quality checks, we fully expect our PowerMops to reach you in perfect condition and always last for more than 2 months. We'd like to learn more about what stopped working exactly so that we can appropriately troubleshoot and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is junk
on July 27, 2025
Posted by: Tamie
Really disappointed in the swiffer the pads don’t stick so I can’t even use it
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 29, 2025
We're sorry to hear this, Tamie. This certainly isn't the result we expect. When placing theses pads on your Power Mop, be sure that the printed side is facing the mop head and the white and purple strips are facing the floor. If you have any questions our team would be happy to help, and invite you to give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
3
Cleans Well But Fragrance Is Too Strong
on August 5, 2025
Posted by: Donna5522
I’ve only had the power mop for a few days. I found it very easy to set up. However, I agree with other reviews that the cleaning solution is way too strong. My husband started getting a headache and coughing when he came in the house. We are more used to something like Mr. Clean or something unscented. I know I can spray my own cleaner on the floor, but that defeats the purpose and ease of cleaning with the sprayer. May give this to a friend to try. I read somewhere that you could try to dilute the original cleaning solution, but will have to figure out how to do that.
Response from swiffer.comBy Customer Care, August 6, 2025
Donna, firstly, thank you so much for giving our PowerMop a try. We're very sorry that you and your husband found the scent to be too strong and that your husband started having these experieinces, and we hope he's doing better. While scent preferences and perceptions will vary from person to person, and with our quality and safety checks, we never expect this to happen when using our PowerMop as directed. Because of this, and because we never want you to modify the solution, and to use as-is, we ask that you please discontinue using it. We'd like to connect with your husband about this, make a detailed report to our Quality and Safety Team, and help. Please have him call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
10
on August 14, 2025
Posted by: Frustratedmom
from Texas
I have only had the mop for less then 60 days and it will not spray out. I have replaced batteries and it is still not working. I had my old swiffer mop for years and not a problem.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 18, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Terrible
on August 26, 2025
Posted by: Briannd
This product is garbage. I bought 3 of them . Shame on me and the motor died in two uses. Yes the batteries are new.
Response from swiffer.comBy Customer Care, August 28, 2025
We're sorry to hear the motor in this PowerMop is not working. This definitely isn't the quality standard we expect after 2 uses, so we'd like to learn more. When you have a moment, please give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Horrible handle design
on August 30, 2025
Posted by: Teena
from Cincinnati, Oh
I was so excited when this product came out and I even waited a bit before buying it to see how it worked. Saw nothing but fantastic reviews so I had high hopes. Regretted buying it after the first use. I put the product together according to the instructions and went to use it the first time and the very top piece of the handle will NOT stay clicked into the rest of the handle. Everytime I use it I am constantly having to make sure I don’t push or pull too quickly or hard or it will just pop apart and then I have to shove the wires back in and try to re-snap it together. I’m about to duct tape it because it is driving me nuts. I checked to make sure the snap wasn’t broken and it’s not. It just doesn’t stick out as far as the one on the bottom of the handles stick towards the head of the mop. Good idea to maybe fit that for future ones if you haven’t already and if it didn’t actually clean my floors I would have thrown it away already. So many regrets because I can’t use it the way I want to.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, September 2, 2025
Thank you for sharing your experience with us, Teena. Our Swiffer PowerMop is put through rigorous quality tests to ensure they arrive to you in the best condition, and wouldn't expect for your handle to not fit properly. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com