Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
not even functional
on January 19, 2025
Posted by: jdanely0514
from Texas
purchased the power mop and it doesn’t even come with the battery compartment, i have the batteries but no where to place them or even use the mop. also the fact that there are no replacement battery compartments is absolutely ridiculous.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 19, 2025
We're sorry to hear that this has been your experience, as we do have strict quality checks in place to ensure that our PowerMops reach you in the best possible condition. Our PowerMops should all come with a battery compartment, which would be small, rectangular purple piece. We'd be happy to assist you further with this and see how we can best make this right, so please give us a call at (800) 742-9220 when you're able.
Written by a customer while visiting swiffer.com
Customer Rating
1
Cannot be used, repeatedly falls apart.
on March 5, 2025
Posted by: Lizz1988
from Ashland, OH
This mop constantly falls apart when I'm using it. I can't get more than 2 swipes before it disconnects at the connect point. Extremely inconvenient, I can't use this product effectively. Not worth the money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 5, 2025
We're very sorry to hear this, Lizz. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Don’t Buy
on March 5, 2025
Posted by: Ern1
from Los Angeles
The mop tends to fall apart during use. I’m constantly adjusting the center piece.
Response from swiffer.comBy Customer Care, March 6, 2025
We're sorry to hear this, as our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We suggest making sure that the poles are fully connected. We'd also like to look into this further, so please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
this product does not work as designed
on March 13, 2025
Posted by: jimmyg
from long island ny
the pad does not align with the velcro strip on the mop - there is no velcro sticking and the pad falls of every time
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 14, 2025
We're sorry to hear this, Jimmy, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Handle always breaks.
on April 29, 2025
Posted by: Kinsleyk
from Tacoma, wa
The handles always seem to be a problem for me. I’m on my second swiffer because of the handle detaching.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 1, 2025
There's nothing more important to us than ensuring our PowerMops reach you in perfect condition, so having the handle detach isn't something we expect once, let alone twice. If you have not done so already, twist the poles together until they lock into place. You may have to push hard to connect the poles. We'd like to see if this helps. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The PowerMop does not work.
on May 1, 2025
Posted by: Cathy24
from Lexington, KY
What a disappointment! I was so excited to try the new PowerMop and it worked great the first time I used it. The second time I used it, the sprayer quit working. When I hold the mop up (upside down) the solution leaks out and drips down the handle. I have wasted more of the solution than I've used.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 2, 2025
We're so very sorry to hear about this. There are many reasons why the product is leaking, but from the sound of it, the clear rubber seal is damaged, and the refill will need to be replaced. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of money
on May 6, 2025
Posted by: Pat53
from Iowa
Not worth the money!! I used it first time and there is to much soap or something in the sooner they give you. It left streaks all over my floors. So I bought a second bottle just to see if it was better and now it won't stay in so that it sprays. I'll finish what I have and then throw them off away. Total waste of my money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 7, 2025
We're sorry to hear that this has been your experience, as we have many quality checks in place to ensure that you can get the best possible results with our PowerMop. For the streaks, we recommend making sure that no other cleaning products have been used on your floors recently. If the silicone cap on the bottle is bulging, we suggest taking these steps: -attempt to unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. -After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. -If no leakage, insert the bottle into the device. -If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We hope this is helpful, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
I will not buy again. Doesn't work as advertised.
on May 9, 2025
Posted by: Anniemay60
from Texas
Pad doesn't stay on mop. Mop spray is not good at all.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 12, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com