Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Average customer rating
2.9
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
189
4 Stars
30
3 Stars
48
2 Stars
66
1 Star
202
47%of customers recommend this product.
(
198 out of
420)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent (07242) - Purple/White
Customer Rating
2
Handle always breaks.
on April 29, 2025
Posted by: Kinsleyk
from Tacoma, wa
The handles always seem to be a problem for me. I’m on my second swiffer because of the handle detaching.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 1, 2025
There's nothing more important to us than ensuring our PowerMops reach you in perfect condition, so having the handle detach isn't something we expect once, let alone twice. If you have not done so already, twist the poles together until they lock into place. You may have to push hard to connect the poles. We'd like to see if this helps. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
The PowerMop does not work.
on May 1, 2025
Posted by: Cathy24
from Lexington, KY
What a disappointment! I was so excited to try the new PowerMop and it worked great the first time I used it. The second time I used it, the sprayer quit working. When I hold the mop up (upside down) the solution leaks out and drips down the handle. I have wasted more of the solution than I've used.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 2, 2025
We're so very sorry to hear about this. There are many reasons why the product is leaking, but from the sound of it, the clear rubber seal is damaged, and the refill will need to be replaced. We'd like to connect about this and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Waste of money
on May 6, 2025
Posted by: Pat53
from Iowa
Not worth the money!! I used it first time and there is to much soap or something in the sooner they give you. It left streaks all over my floors. So I bought a second bottle just to see if it was better and now it won't stay in so that it sprays. I'll finish what I have and then throw them off away. Total waste of my money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 7, 2025
We're sorry to hear that this has been your experience, as we have many quality checks in place to ensure that you can get the best possible results with our PowerMop. For the streaks, we recommend making sure that no other cleaning products have been used on your floors recently. If the silicone cap on the bottle is bulging, we suggest taking these steps: -attempt to unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. -After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. -If no leakage, insert the bottle into the device. -If there is leakage, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. We hope this is helpful, and please give us a call at (800) 742-9220 if you'd like any further assistance.
Written by a customer while visiting swiffer.com
Customer Rating
1
I will not buy again. Doesn't work as advertised.
on May 9, 2025
Posted by: Anniemay60
from Texas
Pad doesn't stay on mop. Mop spray is not good at all.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 12, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. If the PowerMop has never dispensed, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzle; you may need to squeeze the solution bottle gently while pressing the spraying button. We also recommend to try fresh batteries as well as making sure the battery door is closed all the way until it clicks. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
3
Ok, but needs more thought into replacing parts.
on June 16, 2025
Posted by: Chocolatechip68
from Atlanta Georgia
I like how it turns, but if you misplaced the battery pack you cannot just order it. I have looked on EVERY site that I can think of to find a replacement but have to just buy another mop. Can't do it. Will try to find something comparable.
Response from swiffer.comBy Customer Care, June 17, 2025
We're sorry for any inconvenience. While we don't currently have replacement battery compartments available for purchase, we'll be sure to let our team know that you'd be interested in this. We'd be happy to learn more about your experience and see how we can best assist you further, so please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
Missing parts on brand new purchase
on July 12, 2025
Posted by: Jo28
from Montgomery, AL
Looks like it might be a useful product - but I bought it brand new in an undamaged, unopened package - and it was missing the battery pack on the back. So it’s completely unusable.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 14, 2025
We're sorry to hear that your Swiffer PowerMop was missing the battery pack, and we appreciate you taking the time to bring this to our attention. Our products go through many quality checks to make sure they reach you in perfect condition, and it's very unusual for a package to leave our plant with missing pieces, so this is really unexpected, and we're grateful you let us know. Your satisfaction is important to us, and if possible, we'd like to gather some information from your product, so that we can report this issue to our Quality Team and assist you further from there. Please give us a call at (800) 742-9220, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!
Written by a customer while visiting swiffer.com
Customer Rating
1
Horrible!!!! Stop work for no reason!!!
on July 23, 2025
Posted by: Lacerda
from Shelton CT
If he’s none I would give!!! In less the 2 months I purchased 2 of this mop for floor and both them stop worked!! Money waisted!!! We change batteries, try open to see if anything was desconect and nothing worked!!! HORRIBLE!!!!
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 24, 2025
We're so very sorry to hear about this. With our extensive quality checks, we fully expect our PowerMops to reach you in perfect condition and always last for more than 2 months. We'd like to learn more about what stopped working exactly so that we can appropriately troubleshoot and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product is junk
on July 27, 2025
Posted by: Tamie
Really disappointed in the swiffer the pads don’t stick so I can’t even use it
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, July 29, 2025
We're sorry to hear this, Tamie. This certainly isn't the result we expect. When placing theses pads on your Power Mop, be sure that the printed side is facing the mop head and the white and purple strips are facing the floor. If you have any questions our team would be happy to help, and invite you to give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com