Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Product is not what I thought I was buying.
on November 7, 2024
Posted by: Louise13
from Houston, TX
Swifter power mop does not come with batteries. I have checked 3 boxes. I had to purchase my own. Do not buy unless you get a credit for no batteries.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 30, 2024
Thank you, Louise, for sharing that you've had this confusion. We assure you, every Swiffer PowerMop comes with a battery compartment, which should be holding 2 AA batteries. Our Quality Team is always on watch, ensuring that every Kit is completed before it heads to your local store, so learning that you've found three kits without batteries isn't expected. We're wondering if you didn't realize they were inside the compartment, so you didn't look inside of it. We'd be happy to talk further with you about this, and hope you'll call us for more assistance. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
3
Okay
on November 24, 2024
Posted by: Hat1620
from Texas
It mops well and is really nice in my bathroom. The pad picked up all the hair and toilet paper lint off the floors instead of it getting down in the grout as with the original one. My only problem is that the stupid bottle of solution won’t stay down so it won’t Staley or it falls out onto the floor! It’s so frustrating. I have to pay really close attention to whether or not the liquid is coming out so I know if I need to adjust the bottle, again. Fix that, Swiffer.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, December 30, 2024
Thanks for reaching out to Swiffer and sharing your experience with your recently purchased PowerMop. If you’ve removed the piece of corrugated cardboard that's positioned under the Cleaning Solution bottle, your bottle should fit into the machine nicely. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
awful construction.
on January 11, 2025
Posted by: raxx
much worse than the Swiffer wet. i regret upgrading. the bars locking mechanisms are terrible. the grip slides all over the place.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 11, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help, as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
not even functional
on January 19, 2025
Posted by: jdanely0514
from Texas
purchased the power mop and it doesn’t even come with the battery compartment, i have the batteries but no where to place them or even use the mop. also the fact that there are no replacement battery compartments is absolutely ridiculous.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 19, 2025
We're sorry to hear that this has been your experience, as we do have strict quality checks in place to ensure that our PowerMops reach you in the best possible condition. Our PowerMops should all come with a battery compartment, which would be small, rectangular purple piece. We'd be happy to assist you further with this and see how we can best make this right, so please give us a call at (800) 742-9220 when you're able.
Written by a customer while visiting swiffer.com
Customer Rating
1
Cannot be used, repeatedly falls apart.
on March 5, 2025
Posted by: Lizz1988
from Ashland, OH
This mop constantly falls apart when I'm using it. I can't get more than 2 swipes before it disconnects at the connect point. Extremely inconvenient, I can't use this product effectively. Not worth the money.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 5, 2025
We're very sorry to hear this, Lizz. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experience we would expect you to have. We'd like to learn more and do our best to make things right. Please give us a call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Don’t Buy
on March 5, 2025
Posted by: Ern1
from Los Angeles
The mop tends to fall apart during use. I’m constantly adjusting the center piece.
Response from swiffer.comBy Customer Care, March 6, 2025
We're sorry to hear this, as our PowerMops do go through strict quality checks to ensure that they reach you in the best possible condition. We suggest making sure that the poles are fully connected. We'd also like to look into this further, so please give us a call at (800) 742-9220 when you can.
Written by a customer while visiting swiffer.com
Customer Rating
1
this product does not work as designed
on March 13, 2025
Posted by: jimmyg
from long island ny
the pad does not align with the velcro strip on the mop - there is no velcro sticking and the pad falls of every time
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, March 14, 2025
We're sorry to hear this, Jimmy, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Handle always breaks.
on April 29, 2025
Posted by: Kinsleyk
from Tacoma, wa
The handles always seem to be a problem for me. I’m on my second swiffer because of the handle detaching.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 1, 2025
There's nothing more important to us than ensuring our PowerMops reach you in perfect condition, so having the handle detach isn't something we expect once, let alone twice. If you have not done so already, twist the poles together until they lock into place. You may have to push hard to connect the poles. We'd like to see if this helps. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com