Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(560 Reviews)
Rating breakdown 560 reviews
5 Stars
189
4 Stars
30
3 Stars
49
2 Stars
73
1 Star
219
45%of customers recommend this product.
(
199 out of
438)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
2
Mop pads aren't the best!
on August 16, 2024
Posted by: Porter1079
Not liking the mop part...all those little pieces don't do anything. I like the size of the mop but it's also heavy to use.
Response from swiffer.comBy Customer Care, August 19, 2024
Thanks for taking the time to share your feedback with us, and we're sorry for any disappointment with the design of our PowerMop. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We're happy to help more and encourage you to give us call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Awful product
on August 17, 2024
Posted by: Nickieh733
from North Carolina
Very disappointing. I thought the inclusion of the batteries would mean better cleaning power, maybe vibrations for extra dirt removal or something, but it’s just for the nozzles to shoot out spray. There’s literally no difference between this and any of the stick mop models I’ve had previously, you can’t even adjust the length of the handle.
The only thing I was happy with is the mopping solution, but I didn't realize that you had to keep buying the single use bottles. There’s no concentrates or ability to refill the bottle which means a TON of unnecessary waste going to landfills. And that’s without mentioning the single use, very thin “pads” that don’t pick up any more than any other pad I’ve used before.
I used a coupon for this purchase and still regret buying it. There’s zero innovation or reason to get this.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 19, 2024
We appreciate your review, and we're sorry to hear about your disappointment. Consumer feedback like yours is vital to us, and you can be assured we're passing it along to our team. If you have anything else you'd like to share, we're always glad to hear from you at (800) 725-3296.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product was nice when it worked.
on August 28, 2024
Posted by: Kaelyn
i bought this mop and used maybe four times now my mop wont even work. When I push the purple button it does not make any noise or release the cleaner. I even changed the batteries to see if that would help and it did not. I have sent an email and never heard anything back. I really liked this mop when it worked for the few days it did.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 30, 2024
We're sorry to hear this, Kaelyn, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Best Swifter yet, and they are all great1
on September 17, 2024
Posted by: MarieG
This is the best Swifter yet. I have osteoarthritis and it is so light and easy to use. It cleans even better than the an electric mop that I have.
Written by a customer while visiting swiffer.com
Customer Rating
3
Love the Mop, Hate the Solution
on October 10, 2024
Posted by: pensue
I love the mop, hate the Fresh scent solution that came with it. It's too strong for someone who has asthma.
Response from swiffer.comBy Customer Care, December 30, 2024
Our goal is for you to enjoy your Swiffering experience, so while we're glad you liked your mop and results, we're sorry you're not a fan of the scent. While scent preferences will vary from person to person, we do extensive testing to get the scent just right. We'd like to connect about this, tell you more about our other scents, and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
2
Product is not what I thought I was buying.
on November 7, 2024
Posted by: Louise13
from Houston, TX
Swifter power mop does not come with batteries. I have checked 3 boxes. I had to purchase my own. Do not buy unless you get a credit for no batteries.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, December 30, 2024
Thank you, Louise, for sharing that you've had this confusion. We assure you, every Swiffer PowerMop comes with a battery compartment, which should be holding 2 AA batteries. Our Quality Team is always on watch, ensuring that every Kit is completed before it heads to your local store, so learning that you've found three kits without batteries isn't expected. We're wondering if you didn't realize they were inside the compartment, so you didn't look inside of it. We'd be happy to talk further with you about this, and hope you'll call us for more assistance. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
3
Okay
on November 24, 2024
Posted by: Hat1620
from Texas
It mops well and is really nice in my bathroom. The pad picked up all the hair and toilet paper lint off the floors instead of it getting down in the grout as with the original one. My only problem is that the stupid bottle of solution won’t stay down so it won’t Staley or it falls out onto the floor! It’s so frustrating. I have to pay really close attention to whether or not the liquid is coming out so I know if I need to adjust the bottle, again. Fix that, Swiffer.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, December 30, 2024
Thanks for reaching out to Swiffer and sharing your experience with your recently purchased PowerMop. If you’ve removed the piece of corrugated cardboard that's positioned under the Cleaning Solution bottle, your bottle should fit into the machine nicely. While you’re looking to see if that cardboard’s gone, check the silicone cap on the bottle. If you see that it’s bulging, unscrew/rotate the purple cap counterclockwise by 180 degrees or half a rotation. After doing that, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. If you don’t see a leak, reinsert the bottle. If you do see a leak, move the bottle upright, screw back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device. Give us an update if this helped. We’re available Mondays through Fridays, from 9 AM to 6 PM, EST. Call us at 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
awful construction.
on January 11, 2025
Posted by: raxx
much worse than the Swiffer wet. i regret upgrading. the bars locking mechanisms are terrible. the grip slides all over the place.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, February 11, 2025
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the PowerMop. We'd like to help, as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.
Written by a customer while visiting swiffer.com