Customer reviews from swiffer.com
Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Average customer rating
2.8
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
191
4 Stars
31
3 Stars
51
2 Stars
76
1 Star
226
45%of customers recommend this product.
(
202 out of
447)
Customer Reviews for Swiffer - PowerMop Starter Kit, Fresh Scent - Purple/White
Customer Rating
1
Not as good as I thought it would be.
on June 12, 2024
Posted by: Mopalot
from Des Moines Iowa
I thought I would like this mop better then the other jet mop I had but i don’t I cannot get the liquid to come out of the holes on mop as it is suppose too. I push and push numerous times and nothing comes out even when I do get it to come out it is little bits. Not happy at all but I do like the pads. Bummer
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 14, 2024
We understand how frustrating it can be when your Swiffer PowerMop isn't working as expected. Our products are designed with the utmost care and undergo rigorous quality checks to ensure they reach you in perfect working condition. We're here to help you troubleshoot the issue. Here are a few suggestions we'd like you to try:
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* If your Swiffer PowerMop is brand new, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles.
* Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Make sure the batteries are all inserted in the right direction.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
* Double-check to make sure all the pieces of the pole have snapped together properly during assembly
* If your Swiffer PowerMop is brand new, it may need priming. Hold the button on the handle for several seconds until spray comes out of the nozzles.
* Check the solution bottle to make sure it's clicked into place and is not empty. If it's empty, replace it. Ensure the arrow printed on the bottle label is against the pole or that the narrow side of the bottle is against the pole.
* Make sure the batteries are all inserted in the right direction.
So we can help you get back to Swiffering away, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
Written by a customer while visiting swiffer.com
Customer Rating
5
Looking for a product like this
on June 17, 2024
Posted by: jaund
from Wilder, Idaho 83676
The power swiffer powermop was easy to use and assemble, after trying other mops this cleans my wood floors and I have no complaints.
I was little alarmed at all the negative reviews, if directions are followed some of the problems wouldn"t occur.
I was little alarmed at all the negative reviews, if directions are followed some of the problems wouldn"t occur.
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
1
Handle comes off during use.
on July 1, 2024
Posted by: Blake1234
The spring loaded lock that attaches the top most section of the handle keeps coming off during normal use. The handle also could be a tad longer. I like how the pad gets deep into all the crevices, and how tough dried on messes are no challenge to scrub out. I also like the fresh sent of the solution. I just cant get around how the handle keeps coming off. Maybe I got a faulty product? With that being said, I will probably take this product back for a refund.
Response from swiffer.comBy Customer Care, July 2, 2024
Thank you, Blake, for sharing the experience you had with your Swiffer PowerMop Multi-Surface Kit. Our Quality Team makes sure every Mop meets our high standards, so what you're sharing isn't what we expect. Your handle should not come off, nor can it be repaired. This can happen if the handle had excessive downward pressure put on it, especially in the same area repeatedly. This strains the handle and potentially leads to breakage. Instead, use gentle and even pressure while mopping, allowing the cleaning pad and cleaning solution to do the work for you. We'd be happy to help you further with this, and hope you'll reach out to us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
Mop pads aren't the best!
on August 16, 2024
Posted by: Porter1079
Not liking the mop part...all those little pieces don't do anything. I like the size of the mop but it's also heavy to use.
Response from swiffer.comBy Customer Care, August 19, 2024
Thanks for taking the time to share your feedback with us, and we're sorry for any disappointment with the design of our PowerMop. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We're happy to help more and encourage you to give us call at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
1
Awful product
on August 17, 2024
Posted by: Nickieh733
from North Carolina
Very disappointing. I thought the inclusion of the batteries would mean better cleaning power, maybe vibrations for extra dirt removal or something, but it’s just for the nozzles to shoot out spray. There’s literally no difference between this and any of the stick mop models I’ve had previously, you can’t even adjust the length of the handle.
The only thing I was happy with is the mopping solution, but I didn't realize that you had to keep buying the single use bottles. There’s no concentrates or ability to refill the bottle which means a TON of unnecessary waste going to landfills. And that’s without mentioning the single use, very thin “pads” that don’t pick up any more than any other pad I’ve used before.
I used a coupon for this purchase and still regret buying it. There’s zero innovation or reason to get this.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 19, 2024
We appreciate your review, and we're sorry to hear about your disappointment. Consumer feedback like yours is vital to us, and you can be assured we're passing it along to our team. If you have anything else you'd like to share, we're always glad to hear from you at (800) 725-3296.
Written by a customer while visiting swiffer.com
Customer Rating
1
This product was nice when it worked.
on August 28, 2024
Posted by: Kaelyn
i bought this mop and used maybe four times now my mop wont even work. When I push the purple button it does not make any noise or release the cleaner. I even changed the batteries to see if that would help and it did not. I have sent an email and never heard anything back. I really liked this mop when it worked for the few days it did.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, August 30, 2024
We're sorry to hear this, Kaelyn, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.
Written by a customer while visiting swiffer.com
Customer Rating
5
Best Swifter yet, and they are all great1
on September 17, 2024
Posted by: MarieG
This is the best Swifter yet. I have osteoarthritis and it is so light and easy to use. It cleans even better than the an electric mop that I have.
Written by a customer while visiting swiffer.com
Customer Rating
3
Love the Mop, Hate the Solution
on October 10, 2024
Posted by: pensue
I love the mop, hate the Fresh scent solution that came with it. It's too strong for someone who has asthma.
Response from swiffer.comBy Customer Care, December 30, 2024
Our goal is for you to enjoy your Swiffering experience, so while we're glad you liked your mop and results, we're sorry you're not a fan of the scent. While scent preferences will vary from person to person, we do extensive testing to get the scent just right. We'd like to connect about this, tell you more about our other scents, and help. Please call us at (800) 742-9220.
Written by a customer while visiting swiffer.com