Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Average customer rating
3
(1,042 Reviews)
Rating breakdown 1,042 reviews
5 Stars
429
4 Stars
101
3 Stars
29
2 Stars
16
1 Star
467
46%of customers recommend this product.
(
291 out of
627)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Customer Rating
1
New Formulation Stinks...
on July 6, 2023
Posted by: Yestergirl
from Pickens, SC
Gender:Female
I LOVED the "old" Softsoap Aloe Vera, but I have to agree with MANY other reviewers who say that this is a new formulation and it is AWFUL! I'm sensitive to fragrances and the old formulation was a very gentle scent and I had no reactions. I hesitantly bought this new soap and just thought it was new packaging, but it's also a STRONGER scent and after a very short time my eyes started bothering me and I had to try and wash all of the remaining scent off my hands. Please read all of the comments here and listen to your customers. Go back to the old formulation and the gentle scent it once had for all of us fragrant sensitive people.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 7, 2023
We're sorry to hear our new formula doesn't work for you. Please call 1-800-255-7552 and share your experience with our team. We would like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
It really does stink
on October 20, 2022
Posted by: D
from South Jersey
Verified Purchase:No
I've been using the aloe vera Softsoap for probably 25 years. I always loved the way it didn't have an overpowering fragrance and it was one of the few liquid hand soaps I could use without my knuckles cracking open in the winter. Well, the new formula is no good! It is more drying than the previous version, and it smells SO BAD I don't think I'll even finish out the bottle at the kitchen sink. I can't stand having it in the house.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 23, 2022
We appreciate that you've been using our Softsoap for as long as you have, and are sorry that you don't enjoy the changes to the scent. We'd like to see if there is another scent we can suggest to try, so please give us a call at 1-800-255-7552.
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance is terrible!
on August 28, 2022
Posted by: MB
from Kentucky
Verified Purchase:No
New fragrance is the worst!!!! Please bring back the original fragrance!! I will not be buying again. Why did you change something that worked the way it was???
Pros: Cleans Effectively
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent makes me sick
on August 10, 2022
Posted by: Mx
from Chicago, IL
Verified Purchase:No
I have bought this soap for years and years and loved it, specifically because the light scent did not bother me The new scent makes me sick. I literally had to throw out a whole bottle. Please change it back.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 16, 2022
Oh no! We're truly sorry that our products scent has missed the mark with you! We'll be sure to share this information with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible Smell and Poor quality
on September 3, 2022
Posted by: Emily
from Canada
Verified Purchase:No
I can't use this anymore. It stinks so bad, my allergies are affected. And it's harsh on my skin, making it raw. Why would you change a perfectly good product?
Pros: None
Cons: Dries Skin, Harsh on Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 8, 2022
We're sorry to hear about your experience and would like to help. Please contact us at 1-800-468-6502.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is ghastly
on September 30, 2022
Posted by: Donna R.
from Hancock County, ME
Verified Purchase:No
I've used Softsoap Soothing Clean Aloe Vera formula for years on end. No longer. The new scent is ghastly. Unfortunately I'd bought two 50 oz refill bottles. The one I opened went in the trash. The other one's going back for a refund. How could you wreck this product in such a fashion? Despite what it claims below, I DID NOT receive this as a sample, I paid my hard-earned cash for it. If
Pros: Cleans Effectively, Moisturizing
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Thanks for giving our product a try!
Written by a customer while visiting softsoap.com
Customer Rating
1
What did you do to it?
on December 8, 2021
Posted by: Rach
from Phoenix, Arizona
Verified Purchase:No
I don't know what you did, but I had an awful reaction to it. It completely dried my hands out, and it made them itchy, cracked, and bleeding. The scent is now too strong. I have severe chemical sensitivities, and since I have been using your product for years, I had no problems with it. Now I have to try and find something I'm not going react to. Good job...not.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi Rach, we are so sorry to hear about this and would like you to reach out to one of our specialists about this. Please text us or reach out through any of our live channels here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the original version
on March 20, 2023
Posted by: LM456
from Los Angeles, CA
Gender:Female
I have been purchasing the original Soothing Clean Aloe Vera Fresh Scent for years. The original version seems to have been discontinued. I could not find it in the store, nor on this website. This "new version" has an extremely strong perfume smell that lingers. I do not like it. I couldn't even bear to use what I purchased and emptied it out.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 23, 2023
We're so sorry to hear that you dislike the scent of our current Soothing Clean hand soap. Please contact us for more help at https://www.colgatepalmolive.com/en-us/contact-us
Written by a customer while visiting softsoap.com