Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Average customer rating
3
(1,055 Reviews)
Rating breakdown 1,055 reviews
5 Stars
435
4 Stars
108
3 Stars
29
2 Stars
16
1 Star
467
47%of customers recommend this product.
(
300 out of
636)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Customer Rating
1
New Scent Is Awful
on August 20, 2023
Posted by: Eliza
from Connecticut
Gender:Female
The new scent is awful! I'm sensitive to fragrances and the Softsoap aloe vera liquid hand soap was the only one I could use. The fragrance is so strong now it stays on my hands for hours. My eyes start to itch and tear up every time I use the soap. Sadly, I won't be buying Sofsoap products any longer. There are many customer reviews about the changed scent in many of their hand soaps. Please listen to your customers and go back to the old formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 22, 2023
We're sorry to hear our new fragrance doesn't work for you. Please call us at 1-800-255-7552 and tell us about your experience, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Aloe softsoap formulation smells terrible!!!
on August 21, 2023
Posted by: AFScolorado
from Steamboat Springs, CO
Gender:Female
I am so unhappy with the new softsoap aloe. I am very sensitive to smells that lead to migraines. I’ve used the old version of softsoap aloe for years - it’s the only soap I found I could tolerate (and actually enjoy) the smell. I travel with this soap. I bought gallons and gallons and gallons. I just bought the new formulation. It smells TERRIBLE. And I worry about this very strong smell triggering a migraine. I use Johnson and Johnson baby soap for showering. I will be switching to that for hand washing now as well - unless the old version of the aloe soft soap is brought back (PLEASE!!!!!)
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 12, 2023
We're sorry to hear our formula change isn't right for you. Your review will be shared with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Drying and too scented
on August 28, 2023
Posted by: DryInColorado
After using the Soothing Aloe Vera hand soap for more than 10 years, I was disappointed not to find it on the store shelf. This is the one soap that does not leave our hands dry and the scent was not overpowering. Your comments saying you have more scents to choose from does not address the problem. Unfortunately, we will be looking for another hand soap from another company.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 1, 2023
We're sorry to hear you don't like our Soothing Clean Liquid Hand Soap. Your comments will be shared with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible scent
on October 2, 2023
Posted by: Jesseekaah
from Alberta
Gender:Female
I’d give zero stars if I could. Why did you change the scent!? It was the only soap I could use now I can’t use it anymore!
Response from softsoap.comBy Colgate Rep, Customer Care, October 3, 2023
We're sorry to hear our new formula doesn't work for you. We hope you can find another of our Softsoaps to work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula - Fragrance is unbearable
on February 25, 2024
Posted by: Martha
Rating should be zero stars or less! The formula has changed, but the label is the same as the old formula. The fragrance is overwhelming and unbearable. Been buying in refill size forever but will no longer be buying. Very disappointed it was changed!! The soap is also burning my skin and the fragrance lingers and makes me sneeze and my eyes burns.
Response from softsoap.comBy Customer Care, February 27, 2024
We're so sorry to hear about the reaction you have received using our product. Please give us a call at 1-800-221-4607 as we are here to make this right for you.
Response from softsoap.comBy Customer Care, February 27, 2024
We’re sorry to hear about your experience with our Soothing Clean Aloe Vera Scented Liquid Softsoap. Please call us at 1-800-255-7552 and tell our team about your experience so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change wasn’t needed
on March 17, 2024
Posted by: Disgusted24
from New Jersey
Gender:Female
Been using this product for years. This new
formula stinks. I’ve brought 4 refill bottles of this
soap hoping to get original formula
formula stinks. I’ve brought 4 refill bottles of this
soap hoping to get original formula
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 17, 2024
We're sorry you're not a fan of our Irish Spring soap. We'll be sure to share your feedback with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change it back!!!!
on April 8, 2024
Posted by: Dryskin
The new scent is terrible! And it dries out my skin! Change it back. I'm switching to another brand after years of only buying this!
Response from softsoap.comBy Customer Care, April 8, 2024
We’re sorry our new scent doesn’t work for you. Please call us at 1-800-255-7552, share your experience, and we’ll try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed
on June 29, 2024
Posted by: D
I have been a long time user and can no longer use it - I have sensitive skin and scent sensitivities.
I am not sure what has changed but please go back to old ingredients - this one is way too scented - makes me feel sick, headaches and stuff up head right away.
I am not sure what has changed but please go back to old ingredients - this one is way too scented - makes me feel sick, headaches and stuff up head right away.
Response from softsoap.comBy Customer Care, July 1, 2024
We're so sorry to hear this! Please feel free to give us a call as we are here to make this right 1-800-255-7552.
Written by a customer while visiting softsoap.com