Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Average customer rating
3
(1,044 Reviews)
Rating breakdown 1,044 reviews
5 Stars
429
4 Stars
103
3 Stars
29
2 Stars
16
1 Star
467
47%of customers recommend this product.
(
293 out of
629)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Customer Rating
1
Was perfect, now ruined with new fragrance
on December 28, 2022
Posted by: Bringbacksoftsoapaloevera
from Greensboro, NC
Gender:Female
After having my first child 14 years ago I developed dry, cracked hands for the first time due to frequent hand washing. I was so thrilled to find Softsoap aloe vera, which has been the only soap my family has used since. Although I prefer unscented products, the scent was light and soap like. The formula was truly moisturizing and never dried out my hands. It was really tough during Covid to have to use other soaps due to high demand and short supplies. Sadly, the formula was recently updated with a “fresh scent”. It’s horrible! There are so many scented hand soap options available for those who prefer that option - Softsoap really should have left this formula alone as it was perfect the way it was. After being a loyal customer for 14 years, our family is now in search of a new unscented or lightly scented option. It’s amazingly difficult to find a hand soap that is both unscented and moisturizing. I really hope that softsoap will change back to the old formula, which really had a unique role in the hand soap market. I’m terribly disappointed.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 9, 2023
We’re sorry to hear our new Aloe Hand Soap isn’t a winner with you. Please call 1-800-255-7552 or visit our website, to see our other great fragrance offerings for something that may work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
The Best Hand Soap Ever - Not Anymore
on January 3, 2023
Posted by: Sunfire270
from Ann Arbor, MI
Gender:Female
This customer did not provide a text review.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent Sabotages My Favorite Hand Soap
on January 10, 2023
Posted by: TomasMaderacasa
from Astoria, NY
Gender:Male
I am so sad! This has been my go-to hand soap for over a decade. I have very sensitive skin and get headaches from strong fragrances. I am not kidding when I say it smells like used laundry detergent to wash my hands after using the new formula. Also soap no longer foams. Unfortunately, the overpowering scent is a no go for me. I literally need to wash my hands with something else to remove the perfume.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New "Fresh Scent" is terrible
on January 11, 2023
Posted by: lbg3566
Anyone remember the Fiasco of New Coke? Same fiasco, different product! "Fresh Scent" smells like cleaning products. My hands smell like the solution Swiffer Wet pads soak in. The irony is I would wash my hands to get rid of that smell after cleaning my floors. If I want to smell like my kitchen floor, I will just use the liquid in the Swiffer Wet package to wash my hands.
Response from softsoap.comBy Colgate Rep, Customer Care, January 12, 2023
We’re sorry to learn you don’t like our new Aloe formula. Please come to our website where many other wonderful fragrances await!
Written by a customer while visiting softsoap.com
Customer Rating
1
End of an Era
on January 13, 2023
Posted by: hud13
I was horrified to discover that an unacceptable scent had been added to this hand soap that I have used for many, many years. I discovered that I am not alone by reading other reviews on this site. What's the point in changing a product that works beautifully especially for people who appreciate a light scent? My search begins for a new brand.
Response from softsoap.comBy Colgate Rep, Customer Care, January 17, 2023
We’re glad to know you have used our Aloe for such a long time! We’re sorry you find our new fragrance unacceptable. We will let our team know about your review.
Written by a customer while visiting softsoap.com
Customer Rating
2
New scent for the aloe hand soap is overpowering
on January 15, 2023
Posted by: FloW
What were you thinking when you changed the scent? The new scent is way too strong. I can see you losing a lot of customers. As others have said, bring back the old scent please.
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
We’re sorry to hear our new Aloe isn’t right for you. We appreciate you sharing your thoughts with us. We will tell our team of your review.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula and scent is awful!!!
on January 17, 2023
Posted by: Highly disappointed
from Jacksonville NC
Gender:Female
This used to be the only hand soap I used. I have extremely sensitive skin and I am sensitive to scent. The new formula and scent is awful. PLEASE BRING BACK THE OLD FORMULA. From the other reviews I've seen I'm not the only one who wants the old formula back.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 18, 2023
We’re sorry our new Aloe Hand Soap formula doesn’t work for you. We will share your review with our team. Please call 1-800-255-7552 or come to our website to see the softer, more subtle fragrance blends we offer!!
Written by a customer while visiting softsoap.com
Customer Rating
1
Nauseating New Scent
on January 20, 2023
Posted by: C&JH
We have been buying Softsoap soothing clean for years. We loved it. We never used any other brand. Not any more! WHY DID YOU MAKE IT STINK? It is making me sick to my stomach, it is so vile smelling. I will be returing this opened bottle to the store. NOW I HAVE TO FIND A NEW BRAND. Please, we are BEGGING you, bring back the original formula.
Response from softsoap.comBy Colgate Rep, Customer Care, February 21, 2023
Oh no! We are so sorry to hear about your experience with our Soothing Clean hand soap. Thank you for taking the time to share your feedback. Please text us or reach out through any of our live channels here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST) to receive further help with the ill feeling you experienced. Thank you.
Written by a customer while visiting softsoap.com