Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Average customer rating
3
(1,044 Reviews)
Rating breakdown 1,044 reviews
5 Stars
429
4 Stars
103
3 Stars
29
2 Stars
16
1 Star
467
47%of customers recommend this product.
(
293 out of
629)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Customer Rating
1
This soap used to be excellent. New changes are a
on March 27, 2023
Posted by: Miles222
Add me to the extremely disappointed list. Our whole family used to love this soap. It had a very light scent and did not dry out our hands. We loved it so much that we even gave the 4-gallon box of it as a Christmas gift to someone who loved it as well! The new formula is so strongly scented— it smells like gummy bears and lingers. It dries out our hands as bad as any other soap in the market now. I will begin the search for a replacement when I can’t get more of the original style. Please, please, please bring back the old scent/style!!
Response from softsoap.comBy Colgate Rep, Customer Care, March 28, 2023
Please call us at 1-800-255-7552 and share your experience with us. We’d like to make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed in new formula
on March 29, 2023
Posted by: CJM
I have used this product for many years. It has been the only soap that didn't dry out my hands, causing cracking and bleeding. The scent was also very subtle and pleasant, another reason I loved it so much. Unfortunately, the formula has been changed and my hands immediately feel so dry. The once pleasant and subtle scent has dissapointedly been changed to a stronger, more perfumed fragrance. The scent lingers, and interferes when eating anything with your hands.
Too bad a once wonderful product no longer exists!
Too bad a once wonderful product no longer exists!
Response from softsoap.comBy Colgate Rep, Customer Care, March 31, 2023
We’re sorry our Aloe update doesn’t work for you. We hope you can find another hand soap from our lineup that will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Changed the fragrance of aloe vera
on March 30, 2023
Posted by: Violet29
from Kentucky
Gender:Female
Why did you change the smell of your aloe vera? I can’t stand the fragrance of this soothing clean aloe vera. Thais is not the same smell as before. I have bought this fragrance for YEARS. Now I can’t stand to have this smell on my hands. Why ?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 30, 2023
We’re sorry our new fragrance isn’t to your liking. We will share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please Bring Back Old Formula
on April 3, 2023
Posted by: Charley
Gender:Female
My family has used this product exclusively for many years and loved the old version. However, we were unpleasantly surprised when the formula changed. The smell lingers and we can’t clean it away. It triggers migraines. The smell is so potent that it keeps me awake in bed if I use it prior to going to sleep. We had to toss it all out and find another brand with a gentle fragrance that won’t make us nauseated. I’ve searched stores for the old version but can’t find it. Very disappointed that this new version stinks and triggers migraines.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 5, 2023
Please call our specialists at 1-800-255-7552 and share your experience with us. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is terrible
on April 3, 2023
Posted by: Tom86
New scent smells AWFUL! Why did they change it? I am returning mine.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 3, 2023
We’re sorry our fragrance update doesn’t work for you. We hope one of our more softer, subtle fragrances will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Need an unscented option
on April 6, 2023
Posted by: JB in MN
I recently sent a review about not liking the fragrance. The response was to try one of their other scented products. WHY DON'T YOU OFFER AN UNSCENTED OPTION?
Response from softsoap.comBy Colgate Rep, Customer Care, April 10, 2023
We’re sorry our scented fragrances don’t work for you. We offer a wide variety of fragrances to appeal to everyone. We will share your review with our team. Stay tuned to our social pages for more to come.
Response from softsoap.comBy Colgate Rep, Customer Care, April 10, 2023
We're sorry to hear our Aloe scent wasn't a match for you, however, we'll be sure to keep this in mind for the future.
We will share your review with our team.
We will share your review with our team.
Response from softsoap.comBy Colgate Rep, Customer Care, April 10, 2023
We're sorry to hear our Aloe scent wasn't a match for you, however, we'll be sure to keep this in mind for the future.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is AWFUL, AWFUL, AWFUL!
on April 6, 2023
Posted by: Km12
from California
Gender:Female
If I could give this zero stars, I would! I have bought this soap for as long as I can remember and loved it because it was moisturizing, had a very subtle scent, and wasn’t an antibacterial formula. The last refill I purchased had a new look to the packaging label and the most AWFUL scent to it. Why would you change the scent?! It smells like very strong perfume that lingered on my hands for hours and gave me a headache. Guess I’ll be buying the generic brands of this soap from now on.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 10, 2023
We’re sorry the new fragrance isn’t right for you. Please call our specialist at 1-800-255-7552 and tell them your experience. We’d like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Fragrance too strong
on April 13, 2023
Posted by: Deb
If I could give it less than one star, I would. After years of buying and loving this soap, the fragrance was changed to something that is way too strong. Why would your company do something as stupid as alienating your loyal customers with a new scent that adversely affects people who cannot handle strong fragrances? I looked at the reviews for other Soft Soaps and they all seems to have a new version with too strong a fragrance. Now I have to search for a new soap while trying to figure out what to do with the bottles of it I bought.
Response from softsoap.comBy Colgate Rep, Customer Care, April 13, 2023
We’re sorry our new Aloe fragrance isn’t right for you. Please call us at 1-800-255-7552 and let’s see what we can do for you!
Written by a customer while visiting softsoap.com