Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Average customer rating
3
(1,044 Reviews)
Rating breakdown 1,044 reviews
5 Stars
429
4 Stars
103
3 Stars
29
2 Stars
16
1 Star
467
47%of customers recommend this product.
(
293 out of
629)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Customer Rating
1
on January 21, 2024
Posted by: So
from Canada
Gender:Female
The new fragrance is too heavy, was my soap since more than 15 years. Won’t buy again.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 22, 2024
Thanks for letting us soothe your hands for 15 years. We hope we can provide another fragrance that can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Stinks!
on January 30, 2024
Posted by: PJ
from BC, canada
Gender:Female
The old formula was awesome! Why change it? Now it stinks. Change back please.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 1, 2024
We’re sorry our new formula misses the mark with you. We’ll show your review to our team. We hope another of our hand soaps can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Nasty stuff
on August 27, 2024
Posted by: Deb
from Idaho
Gender:Female
If I could give 0 stars, I would. This soothing clean scent is horrible....flares my allergies. The original Soothing Aloe Vera was perfect, smelled clean and I could use it.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why change the formula?
on October 11, 2022
Posted by: LeeLee
from Evans,Ga
Verified Purchase:No
The old formula was the ONLY soap I could tolerate with my sensitive skin. I ran out and bought the new formula. The scent is way too strong and now my cuticles are wrecked.
Pros: The old formula was all the above!
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
Hello! We're sorry to hear this and we hope you're feeling better. Please give our team a call at 1-800-221-4607 so we can investigate this situation further.
Written by a customer while visiting softsoap.com
Customer Rating
2
They have changed the scent, now I need a new brand
on November 6, 2022
Posted by: Sista C
from Dartmouth, Nova Scotia, Canada
Verified Purchase:No
I have used the brand of soap as my main go to for years. I enjoyed the scent as it was not too strong. It was not drying to my skin and it worked well. They have recently changed the formulation, leaving me very disappointed and in need of a new brand of hand soap. The new smell is terrible! It stays on your skin and is overpowering. It's all you can smell for hours afterwards. It is a sickly sweet smell, similar to scented laundry products. I hate it. And it dries out my skin. My husband says that he hates the smell too and says that it does not work as well as it used to at getting his hands clean after working. Why couldn't you leave well enough alone? It was perfectly fine before you changed it. I will never purchase this soap again as they have ruined it. I am smelling that gross smell from my hands as I type and it is nauseating.
Cons: Dries Skin, Unpleasant Smell, does not work well for very dirty hands
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
For years the go to hand soap - Not anymore
on December 21, 2022
Posted by: My review
Why would you change the soap to scented? Why would you think people want their hands to smell like perfume all day? If I want to wear a scent I will wear my perfume. The new scent is awful!
Response from softsoap.comBy Colgate Rep, Customer Care, December 27, 2022
Thank you for your feedback on our Aloe hand soap. We're sorry that the scent is no longer to your liking. We will share your feedback with our team. Have a great day!
Written by a customer while visiting softsoap.com
Customer Rating
1
Your new fragrance STINKS.
on January 8, 2023
Posted by: Give Me The Old Fragrance
I wouldn't use this stinky new fragrance if you gave it to me. I'd rather wash my hands with laundry soap at least that smells much better!
Response from softsoap.comBy Colgate Rep, Customer Care, January 9, 2023
We’re sorry our new Aloe fragrance Hand Soap doesn’t work for you. We will share your review and comment with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
"NEW" fragrance is a sickening sweet strong smell!
on January 16, 2023
Posted by: Greg H
We have been using this (Aloe Vera) for years and suddenly it has a "new" fragrance. I was WOWed, as in Wow, does this stuff stink! I washed my hands and literally stopped a few minutes later and said "What is that smell!?" to my wife. Turned out it was the new and improved version. Now we need to figure out what to do with 3 50 oz refills of this stuff. Normally we would use it and not buy again, but this is nasty stuff.
Response from softsoap.comBy Colgate Rep, Customer Care, January 17, 2023
We’re sorry to hear our new Aloe formula isn’t to your liking. Please consider one of our other lighter fragrance options to fit the bill. Please call our specialist at 1-800-255-7552 so we can try to right this.
Written by a customer while visiting softsoap.com