Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Average customer rating
3
(1,044 Reviews)
Rating breakdown 1,044 reviews
5 Stars
429
4 Stars
103
3 Stars
29
2 Stars
16
1 Star
467
47%of customers recommend this product.
(
293 out of
629)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Customer Rating
1
New Scent is Too Stong
on December 15, 2023
Posted by: Jane
from Seattle, WA
Gender:Female
The new scent is overpowering and smells unpleasant!
Response from softsoap.comBy Customer Care, December 19, 2023
We're sorry our new scent doesn't work for you. We hope one of our other hand soaps can help keep your hands wonderfully clean and soft.
Response from softsoap.comBy Customer Care, December 19, 2023
We're sorry to hear you don't like our new fragrance. Please call 1-800-255-7552 and tell us about your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Formula has changed
on December 17, 2023
Posted by: UnhappyVA
from Fredericksburg VA
Gender:Female
Have been using Softsoap Aloe Vera moisturizing liquid for years. My skin is very sensitive & I am sensitive to fragrance & chemicals. Clearly the formula changed with the slight change in name. The soap in the most recent refill bottle has a different scent & has made my hands dry, chapped & irritated. You've lost a loyal customer.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 19, 2023
We're sorry to hear about your experience. Please call us at 1-800-255-7552 so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Causes Migraines, terrible perfume!
on December 18, 2023
Posted by: cbmt
from Niagara, Ontario
Gender:Female
Like so many people, this new formula is awful and caused intense migraines. Why change a great product? I bought the old formula for so many years and now I have to find a different brand of soap. I read the company's response of a previous review, their only suggestion is to try a different scent?! Clearly they don't understand the difficulties of people who have scent allergies. Softsoap, please bring back the old formula!
Response from softsoap.comBy Customer Care, December 19, 2023
We're sorry to hear about your experience. Please call 1-800-255-7552 and tell us your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible fragrance
on December 21, 2023
Posted by: orangepoppy
from Kansas
Gender:Female
I am really disappointed with the new Aloe fragrance. The previous version of Aloe Softsoap had a faint, pleasant scent, which is why I used it for years. The new version has a sharp, unpleasant smell that lingers on skin for hours. I ended up discarding the bottles that I purchased.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 26, 2023
We’re sorry to hear you don’t care for our new fragrance. Please call 1-800-255-7552 and share your experience. We’d like a chance to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Formula Changed Not for the Good
on December 21, 2023
Posted by: Deb
Awful smell, will not buy again. Why did you change a perfectly good soap?
Response from softsoap.comBy Customer Care, December 23, 2023
We're sorry to hear the fragrance is not a hit for you. Feel free to reach out at 1-800-255-7552 so we can make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed
on December 26, 2023
Posted by: msmith
Gender:Male
I would like to echo what the majority here are already saying. The new formula is more drying and the scent is unpleasant and entirely too strong. It’s clear that Softsoap had a substantial misunderstanding of at least part of their market for the original product. Now that I can no longer locate the original formula, I’ve found a replacement bar soap product from a competitor for home and am working to find an alternative liquid soap for the office.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 2, 2024
Please call 1-800-255-7552 and share your experience with us so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why ???? ☹️
on December 27, 2023
Posted by: Kelly
from Scottsdale, AZ
Gender:Female
Why mess up a good thing ? Like many people, this has been my go to for decades. Light scent, left my hands moisturized. It’s becoming increasingly difficult to find products for us scent sensitive people, don’t understand why there’s this need for such strong smelling products. Please reconsider going back to the original formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 27, 2023
We’re sorry to hear you don’t care for our new fragrance. We’ll share your comments with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula stinks
on January 5, 2024
Posted by: cr55
from Lexington, KY
Gender:Male
I have used this soap for at least 20 years. No more - it stinks.
Please don't suggest your other scents - I want unscented and I want a soap that doesn't dry my skin and is not antibacterial.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 8, 2024
Thank you for being a Softsoap use for 20 years. Please call 1-800-255-7552 and share your experience. We’d like a chance to fix this with you.
Written by a customer while visiting softsoap.com