Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Average customer rating
3
(1,042 Reviews)
Rating breakdown 1,042 reviews
5 Stars
429
4 Stars
101
3 Stars
29
2 Stars
16
1 Star
467
46%of customers recommend this product.
(
291 out of
627)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Customer Rating
1
Very unpleasant new scent
on April 2, 2023
Posted by: Sacramento reviewer
from Sacramento, CA
Gender:Male
We have been Softsoap hand soap users for many years and have been very pleased in the past. The new unpleasant scent is very “perfumy” and it lingers on your hands. Hopefully the manufacturer will bring the former scent back, or they will unfortunately be losing customers like us and other reviewers who have the same complaint.
Response from softsoap.comBy Colgate Rep, Customer Care, April 3, 2023
We’re sorry our new Aloe fragrance misses the mark with you. Your review will be shared with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scented soap is irritating
on April 11, 2023
Posted by: Karou
from Canada
Gender:Female
Ive probably used this soap for 15+ years. The new scent is nauseating. I'm not sure who thought this was what consumers wanted - the market is flooded with scented soap. I can taste the scent and it lingers in the bathroom too. Really disappointed in the change.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 12, 2023
Thanks for being a long-time user! We’re sorry our new Aloe formula isn't right for you. We do have some softer fragrances to choose from. We hope one will work for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Not the product we've always enjoyed!
on July 17, 2023
Posted by: bonnienoir
from Beaver Falls, PA
Gender:Female
We are so disappointed! We've been using the produce for years but this bottle is nothing like the product we have liked for at least a decade. It's so much thinner that it seems to have been watered down. The fragrance is making us both sick. I'm afraid we'll be looking for another product to use in our kitchen and 4 bathrooms.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 18, 2023
Thank you for using Softsoap for so long! We're disappointed to hear our new formula doesn't work for you. Please call us at 1-800-255-7552 and tell our team about your experience. We'd like a chance to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent
on August 3, 2023
Posted by: Disappointed
from AZ
Gender:Female
New scent is awful. I have been using this for years. I bought two refill bottle without realizing the change in the scent now I have two large refill bottles that I can't stand the scent of.
I don't understand why you would change a great product to this.
I don't understand why you would change a great product to this.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 4, 2023
Thank you for being a loyal Softsoap user for years! We're sorry to hear you don't like our new Soothing Clean scent. Please call our team at 1-800-255-7552, and let's see if we can make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
STINKS - LITERALLY
on October 10, 2023
Posted by: lgc47
from Medina, OH
Gender:Female
I've used this soap for years and just opened one with the new label. This stuff STINKS. It used to have a subtle scent that didn't linger, but now it smells like they dumped an entire bottle of perfume in a small bottle of soap. It's migraine-inducing. I'm going to have to throw away all the bottles I recently bought and search for a different brand.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent
on October 25, 2023
Posted by: nihongo25
I agree with so many of the reviewers. This new formula stinks and I will have to throw it away and find a new product. Softsoap, why did you mess with success???
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
They changed it now it's terrible.
on October 27, 2023
Posted by: J
The new fresh scent is awful. I miss my old soap and will look elsewhere.
Response from softsoap.comBy Customer Care, October 30, 2023
We're sorry to hear you don't like our new scent. We hope you look at some of our many great scents for the one just right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Dried, cracked bleeding hands because of new soap
on November 4, 2023
Posted by: Caro
from New York
Gender:Female
I have eczema and this was the liquid soap that I could use without making my hands red, dry, cracked and bleeding. I recently refilled my soap dispensers with a new refill pack (from bjs, so it’s a double pack) that says it’s the same great soap. It is not. One use of this new soap left my hands cracked and bleeding. The fragrance lingered for hours, even after using other soap to try to wash it off. Now I need to begin the costly, time consuming and painful process of finding a new soap that won’t hurt me after just purchasing a new refill pack. There are loads of people out there who need gentle, fragrance free soaps. They were probably all buying your soaps. This reformulation will make you lose them all. Please bring back the old soap. Also, please note your packaging when the formula has changed so that people like me don’t buy soaps we can’t use.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, July 11, 2024
We’re sorry to hear of your experience, and would like to try to make this right for you. Please call us at 1-800-255-7552.
Written by a customer while visiting softsoap.com