Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Average customer rating
3
(1,042 Reviews)
Rating breakdown 1,042 reviews
5 Stars
429
4 Stars
101
3 Stars
29
2 Stars
16
1 Star
467
46%of customers recommend this product.
(
291 out of
627)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Customer Rating
1
Please bring back the old formula!
on March 2, 2023
Posted by: Sophie9
I agree with the other reviews. The scent is strong and lingers on my hands throughout the day. I hate smelling perfume on my hands, especially while cooking and eating. It is also harsher on my hands than the old formula. I have used Softsoap for years because of the barely-there scent and non-harsh quality. There was one time during Covid that I couldn’t find the Aloe Vera formula and had to purchase the clear formula. It was the only time that my hands cracked and bled. Unfortunately, I have several of the large bottles of the new formula that I will have to suffer through. I never dreamt they would ruin a perfect product. Those of us that are sensitive to scents need the old formula back. PLEASE!
Response from softsoap.comBy Colgate Rep, Customer Care, March 3, 2023
We’re sorry our new scent isn’t working for you. Please call our specialists at1-800-255-7552 and share your experience with us. We’d like to make this right!
Written by a customer while visiting softsoap.com
Customer Rating
1
Gross!
on March 15, 2023
Posted by: Chari
Gender:Female
Smells like nail polish remover and instantly dries out skin. Will look for another brand.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 17, 2023
Please call our specialists at 1-800-255-7552 and tell them about your experience. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
REPULSIVE new scent! DRYING OUT my hands 😭.
on October 26, 2023
Posted by: CHANGE BACK FORMULA!
from Canada
Gender:Female
REPULSIVE new scent AND HORRIBLE sodium laureth sulfate!! Scent smells AWFUL. It lingers on my hands and is causing me headaches. The soap is now drying out my hands! I had to thoroughly clean my soap dispenser to rid it of the smell. Please change back the ingredients and revert to the old scent. Worst corporate decision ever!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, October 26, 2023
We're sorry to heat this. Please call us at 1-800-255-7552 and tell your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent stinks and hard on the hands.
on October 30, 2023
Posted by: Gregger
from Saskatchewan
Gender:Male
We have used aloe soap for as long as we can remember. Almost no scent and very good for the skin. New formula stinks which interferes with my cooking as now all I can smell is the soap no matter how much I rinse. It is also causing skin irritation. Have to go back to bar soap until I can find a replacement which will obviously not be Softsoap. A disgusting way to treat people who have supported Softsoap for so many years.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Aloe Vera scent is awful!!!!
on December 14, 2024
Posted by: Joanne
from Canada
Gender:Female
We have been buying Soft Soap, the Aloe Vera scent, for years and this new scent is awful! My husband can't stand it and wants me find another. Looks like the Original Aloe Vera has been discontinued. PLEASE BRING IT BACK!
Written by a customer while visiting softsoap.com
Customer Rating
1
Bad formula
on December 24, 2024
Posted by: SEG
from Spokane, WA
Gender:Female
I can’t stand this new formula. It smells very strong and makes my hands itchy and sensitive. Please bring back your older formulation with the mild scent (or no scent at all would be better). I stopped buying soft soap because of this product change. The old formula was the only one of your products my skin could tolerate.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
HORRIBLE new scent
on January 28, 2025
Posted by: bob27
Agreeing with basically every other review - the new scent is horrible. I have switched to another brand and will no longer be buying this soap.
Hopefully one day they will bring back the regular scent but not holding out much hope.
Written by a customer while visiting softsoap.com
Customer Rating
1
NEW SCENT IS AWFUL! DISGUSTING AND STOMACH TURNING!
on November 10, 2022
Posted by: eggplanr
from nj
Verified Purchase:No
like others here, i'm reviewing to let you know how AWFUL the new scent is! PLEASE GO BACK TO THE ORIGINAL SCENT, which was very mild, basically unscented. it did not aggravate my eczema or turn my stomach. WHY did you mess with perfection? this doesn't make any sense. now i have to go search fir a new handsoap that isn't drying, and doesn't have a gross fragrance. PLEASE GO BACK TO THE OLD FORMULA. I CAN NO LONGER BUY THIS PRODUCT AND IT SEEMS MANY OTHERS AGREE.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com