Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Average customer rating
3
(1,042 Reviews)
Rating breakdown 1,042 reviews
5 Stars
429
4 Stars
101
3 Stars
29
2 Stars
16
1 Star
467
46%of customers recommend this product.
(
291 out of
627)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz. (US05264A) - White
Customer Rating
1
New formulation and fragrance terrible
on November 2, 2022
Posted by: Elizabeth
from Ottawa, ON
Verified Purchase:No
I am so incredibly disappointed in the new soap smell and formulation. The former soap was the only one I could frequently without risking eczema flares. This new version is very drying and has managed to dry out my hands in less than a day. I will have to stop using it immediately. The smell is also very overpowering and floral. It lingers for a very long time and induces headaches. I will throw it out and will have to look for another brand with an unscented product that does not dry out my hands.
Pros: None
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 7, 2022
Hi there. We're so sorry to hear about your experience using our updated Aloe fragrance. Your feedback is very important to us and we'd like to speak with your further about this. Please give us a call at 1-800-255-7552. We're open Monday through Friday from 9:00 AM to 5:30 PM EST, we look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
A waste of a large refill bottle, and unpleasant scent
on October 2, 2022
Posted by: Chère Minerva
from Maryland
Verified Purchase:No
I have used this hand soap for many years for 2 specific reasons: it is NOT an antibacterial soap, and it had a mild, aloe vera fragrance WITH NOTHING ELSE. Now it has been changed, with a "fresh scent" that I cannot tolerate. Unfortunately for me, I just bought a new large refill size and refilled one small bottle. I will be donating the remainder of the refill bottle to my local food pantry, because someone will want it (probably). Hopefully I won't need to throw it in the trash. I can not tolerate many scents. Although not fond of unscented products, because they just seem *weird* somehow, with no scent at all, I would prefer those to this "new scent (in tiny, tiny letters at the top of the refill bottle). I'm sorry you felt the need to "improve" an already VERY satisfactory product. Reminds me of what they are doing to Oreos these days.
Pros: Easy To Use
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 4, 2022
Hello! We're sorry that you did not like the fragrance of our product. We will be sure to share your comments with our Business Development Group so they are aware of your continued interest in the original product.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is overpowering- disappointed
on October 29, 2022
Posted by: Jessica Lynn
from Milford, MI
Verified Purchase:No
I have used this soap in all my bathrooms for daily use for as long as I can remember. The last few bottles I've purchased have said 'new scent' and they're not wrong! The scent is not great and so overpowering it lingers long after washing hands. Disappointed in the change.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Formulation Stinks and Causes Itching
on October 16, 2022
Posted by: Chris
from Virginia
Verified Purchase:No
I am very disappointed in the new formulation. I have used the previous Aloe Vera formulation for years. The previous product had a light pleasant smell that did not linger on hands or in the sink area. The new Aloe Vera formulation stinks during use and is strong, leaving a stench on hands and in the sink area. The former Aloe Vera was soothing and moisturizing. The new Aloe Vera is drying and causes my hands to itch.
Cons: Causes hands to Itch, Dries Skin, Leaves a strong lingering odor after using, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
We're sorry to hear that this is causing your hands to itch. We hope that you're doing better. Please reach out to us at 1-800-255-7552 to speak with us so we can learn more about what happened and make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
This Used to Be Our Favorite Soap. Not Anymore.
on September 19, 2022
Posted by: Sally
from Upper Arlington, OH
Verified Purchase:No
We've been using this soap for years and it was our favorite. Not anymore. The smell if awful and way too strong. Our hands don't feel as smooth after using it. They feel dryer than before. We don't be buying this anymore. Please go back to the previous formula and scent.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 24, 2022
This is something we defiantly don't want happening. We're sorry to hear our product wasn't a hit for you and we want to know more about your experience. Please reach out to us; https://www.colgatepalmolive.com/en-us/contact-us . (Monday through Friday from 9:00 AM to 5:30 PM EST)
Written by a customer while visiting softsoap.com
Customer Rating
2
why change something thats not broken
on June 18, 2023
Posted by: bahm73
from Marblehead, Oh
Gender:Male
No reason to ad a scent.
Some of us dont want scented soap.
Some of us dont want scented soap.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 19, 2023
We're sorry our new scent isn't right for you. We'll share your review with our team. We do hope you try some of our other softer fragranced handsoaps.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed
on October 12, 2023
Posted by: Toffee82
I have been using this hand soap for years and am incredibly disappointed that they changed the formula. The new scent is way too strong and dries my hands out. Please switch back to the old formula.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Drying. Irritating. Cheap, overpowering scent.
on March 11, 2025
Posted by: CakeBint
from Dallas, TX
Gender:Female
The previous formula was geat. Mild scent. Gentle on hands and moisturizing.
Whoever "improved" the formula ought to be looking for a new career.
This hand soap no longer moisturizes the skin. In fact it dries out the skin. The red and yellow food dye irritates the skin. The scent is overpowering and just smells cheap. Never buying this hand soap again.
Whoever "improved" the formula ought to be looking for a new career.
This hand soap no longer moisturizes the skin. In fact it dries out the skin. The red and yellow food dye irritates the skin. The scent is overpowering and just smells cheap. Never buying this hand soap again.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com