Customer reviews from command.com
Command - Shower Caddy, Satin Nickel, 1 Caddy, 1 Prep Wipe, 4 Large Water-Resistant Strips/Pack - Silver
Average customer rating
4.2
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
83
4 Stars
12
3 Stars
5
2 Stars
8
1 Star
14
86%of customers recommend this product.
(
96 out of
112)
Customer Reviews for Command - Shower Caddy, Satin Nickel, 1 Caddy, 1 Prep Wipe, 4 Large Water-Resistant Strips/Pack - Silver
Customer Rating
1
Adhesive worked for all of 3 minutes
on December 14, 2022
Posted by: vkites
from Toronto
Gender:Female
I put the caddy up, left the hooking mechanism on, ran the shower, and left my condo. I came back the day after and decided to take a shower. I put a shampoo bottle on the caddy, along with a soap bar. All good until 3 minutes in... I nearly jumped it shock because the whole thing just crashed own. I felt the adhesives, and there was no stickiness left....
There are other reviews here expressing issue with the strips, so I'm hesitant to spend any more money on 'water-resistant' strips.
No, I would not recommend this to a friend.
Response from command.comBy Command, Pace Social Care, December 21, 2022
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect. We would appreciate the opportunity to discuss this with you and gather further details. Please connect with our 3M Canada Team at 800-364-3577and reference this #37565828.
Written by a customer while visiting command.com
Customer Rating
1
Does not adhere to tile
on August 13, 2022
Posted by: Campbellk
I had this caddy in an old shower and loved it, so bought it again when I moved to a new place. I followed all the instructions and hung up the shelf and then waited 24 hours to let it adhere completely. I put shampoo, conditioner, and face wash on the caddy the next day and that night it crashed to the ground. The items on the caddy weighed maybe 3 lbs all together. I am very disappointed in 3M with how their strips do not adhere to the tile in my shower as I previously loved this product.
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Care, August 16, 2022
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, when the caddy is removed from the bases and the shower is run immediately. Then 24 hours waited before putting the caddy back onto the bases. We would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team on our website www.command.com using the “contact us” and reference this #34702518. Thanks again, and we look forward to connecting with you.
Written by a customer while visiting command.com
Customer Rating
1
Adhesive will not stick
on September 10, 2021
Posted by: Lucas
from New York, NY
Gender:Male
I bought this product a couple days ago, but I could not get the adhesive to stick to my ceramic tile wall at all. Even though I followed all of the directions carefully, I could not get the shelf to hold its own weight for more than 10 seconds. I thought I might have received an old batch of adhesive strips, but it seems like many other people have had this same problem too, and they could not get it to work with new strips either. Overall, I am very disappointed in the quality of the adhesive. I expected more from 3M/Command.
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, September 13, 2021
Hello, we apologize that you are having difficulties with our caddy sticking! We would like the opportunity to learn more and ask that you connect with our team by chat on our website or by phone 800-934-7355. Our team is available M-F 8:00am-4:30pm CT and reference this #26815798. We look forward to connecting with you.
Written by a customer while visiting command.com
Customer Rating
1
Something changed…
on August 31, 2021
Posted by: Jules19
from Riverview, FL
Gender:Female
I have used these for about 10 years in 3 different houses. I have one in my bathroom right now that has been on the wall for 5 years now and still going strong. I bought 2 more recently and they will not stay up for anything. The adhesive just doesn’t stick at all. I bought more strips in case I got bad ones and still nothing. I got one to stay for about 48 hours before crashing into the bathtub. The other wouldn’t even hold the caddy after waiting 72 hours to attach it. This used to be a great product and I’m very disappointed that it no longer is and that I’ve wasted so much money on it. I would add a photo, but there is nothing to see since it won’t stay up.
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, September 2, 2021
Thank you for taking the time to leave your review! We are sorry to learn that our caddies are not holding for you, that is not normal. Our caddies instruct that once the caddy has been lifted from the base, pressure applied to the bases left on the surface. Then to run the shower immediately, then waiting 24 hours before putting the caddies back onto the bases. We would love to learn more and see if we can offer a possible solution to get your caddies hanging for you! Please connect with our team by chat on our website or by phone 800-934-7355 M-F 8:00am-4:30pm CT and reference this #26450881.
Written by a customer while visiting command.com
Customer Rating
3
Not Working ....
on April 22, 2021
Posted by: CyndyB
from Louisiana
Gender:Female
I bought this for extra space in the shower. My walls are porcelin tile and this product will not stick to it. I followed all instructions, waited the 24 hours, and it seemed to have adhered just fine. Within another 24 hours the whole kit and kaboodle fell down in the middle of the night and definitely got my attention. I've been through this process twice with this product and it just will not work. Very, very disappointing.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, April 22, 2021
We are sorry to hear you are having trouble. Please contact our support team so we can gather more information to better assist. Our team can be reached at 1-800-934-7355 Mo-Fri 8am-4:30pm CT.
Written by a customer while visiting command.com
Customer Rating
5
Disappointing
on March 30, 2021
Posted by: Jkuls
I’ve used standard command strips in my shower for the past two years in two different apartments. The other day, I did what I’ve always done and the hook fell in a matter of hours. The back had zero stick. Then I bought this shower caddy and noticed there were new strips specifically for the bathroom/damp areas so I purchased a few more of those strips having faith in the product as I’ve used them for years. I followed all the directions and the caddy fell in the first use. Again, the back was completely slick to the touch with no adhesive. After reading the last review, I see it may be the ceramic tile but I’ve never had an issue previously. It’s very disappointing as now I’ve spent quite a bit of money with no options but to buy different products.
No, I would not recommend this to a friend.
Written by a customer while visiting command.com
Customer Rating
5
Great product and great customer service
on November 23, 2020
Posted by: margot
from upstate NY
Gender:Female
This is a nice product and looks good in my bathroom. I had some problems installing it and the strips pulled off when I followed the directions. I contacted 3M/Command and they sent me 2 packages (you only need one package to install) of strips and I was able to install it. I would recommend removing the mounting thingies a few times before you install because they are jammed on the back of the decorative holders pretty snugly. Once I had loosened them, I had no probem with the install. Good product, great customer service!
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
5
Sturdy and Reliable
on October 1, 2020
Posted by: Mickie
from Freehold, NJ
Gender:Female
[This review was collected as part of a promotion.] I've installed this organizer more than 1 year ago. It is proven to be more sturdy and secure than organizers that use suction cups. Holds enough product and has not budged since.
I would recommend this to a friend!
Written by a customer while visiting command.com