Suggestion for improvements in instruction manual and supplied setup sheet. First it should be stated somewhere that the on/off light will not come on if the shredder head is not properly seated on the base cabinet. No matter if the switch on the back is in the ON position. The unit will not operate as hoped if this step is not done. Returned a perfectly good unit because it did not work out of the box because your instruction booklet and setup sheet did not mention this fact explicitly. Very frustrating.
Cons: poor incomplete instructions
I would recommend this to a friend!
Response from fellowes.comBy CM, CS, July 26, 2023
We appreciate hearing your feedback, LYNNLB. We are sorry for the inconvenience this caused you.
I just bought this shredder and so far I am very pleased. It is SO quiet compared to cheaper brands/models. It did seem a little flimsy out of the box. I think that when I snapped the cutter onto the base, the back latches didn't go in just right. Unfortunately once it is snapped together it can't be taken apart. So on mine the back is not quite flush along the seam of the base and the cutter assembly. Hopefully that won't affect the operation or the noise level. I am hoping to get a long use out of this shredder, as Fellowes has a good reputation.
Pros: Quiet Operation, Warranty
Cons: Quality Construction
I would recommend this to a friend!
Response from fellowes.comBy CM, CS, June 22, 2023
Thank you BillytheMan! We love to hear from our consumers! Thank you for choosing Fellowes.
I like the pull out bin for emptying and it is very quiet when running. Works very well. The plastic of the unit is very flimsy. That’s my only complaint.
Pros: Quiet Operation, Secure Cut Size
Cons: flimsy plastic housing
I would recommend this to a friend!
Response from fellowes.comBy CM, CS, April 6, 2022
We appreciate all feedback! Thank you for sharing your review, Mary7!
I like the way this shredder appears - compact - and how quietly it works. It also has the operating time I need for going through my shredding a box at a time.
Pros: Jam Resistance, Quality Construction, Quiet Operation, Safety Features, Secure Cut Size, Shreds Credit Cards, Staples and CDs, looks
Cons: Sheet Capacity
I would recommend this to a friend!
Response from fellowes.comBy CM, CS, February 23, 2022
Hi Smokey929! Hey - we really appreciate the great recommendation and happy to hear you are so pleased with your 12C shredder! Thank you for sharing.