Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz. (US05262A) - Clear
Average customer rating
4.4
(1,182 Reviews)
Rating breakdown 1,182 reviews
5 Stars
786
4 Stars
227
3 Stars
70
2 Stars
12
1 Star
87
85%of customers recommend this product.
(
394 out of
466)
Customer Reviews for Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz. (US05262A) - Clear
Customer Rating
1
New original scent unpleasant
on April 27, 2023
Posted by: AL
from Georgia
Gender:Female
The *new* original scent is unpleasant. Soft soap original has been my go to scent in hand soap since I was 16 I'm now 31. I don't care for the *new and improved* scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 27, 2023
We’re sorry our new scent doesn’t work for you. We will share your review with our team. We hope that, in the meantime, you can find another one of our fragrances that will work for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Gross new scent- no warning on package
on November 10, 2022
Posted by: Michelle
from Northern Illinois
Verified Purchase:No
The new scent of this product is absolutely atrocious. It is some type of floral scent that sticks around no matter how hard you try to get it off after you wash your hands. Unbelievable someone would think this smells better than the way Softsoap has smelled for a decades. Give me a headache the instant I used it. I buy multiple at one time, so now I have two huge bottles I can't use. CHANGE IT BACK PLEASE!!!
Pros: Attractive Packaging, Cleans Effectively, Easy To Use
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 13, 2022
We're sorry to hear that we missed the mark for you. We want to know more about your experience . please text us or reach out through any of our live channels here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST)
Written by a customer while visiting softsoap.com
Customer Rating
5
Love the clean scent
on January 28, 2019
Posted by: FYI
from New York, NY
I'm a consumer who values quality but also looks for value in items purchased for daily or greater use. I have loved the clean scent of this product for as long as I can remember but unfortunately, can't always find the large refill size in my area. Thanks for producing a quality product with solid value.
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Kills Bacteria, Locks in Moisture, Long Lasting, Moisturizing, Pleasant Smell, Softens Hands
I would recommend this to a friend!
Written by a customer while visiting softsoap.com
Customer Rating
1
Disgusting and Horrific new scent.
on January 12, 2023
Posted by: CLK345
Change to fragrance is horrific ! Listen to your longtime customers and bring back the original scent for the aquarium line of hand soap and refills. We are all struggling to find another brand that is not disgusting.
Response from softsoap.comBy Colgate Rep, Customer Care, January 12, 2023
We’re sorry our Aquarium fragrance is missing the mark with you. We will share your review with our team. Please visit our website and consider one of our more subtle fragrances that may appeal to you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Clean Scent
on January 23, 2023
Posted by: Rachel
The new Softsoap Aquarium scent is terrible. Overly sweet smell stays on your hands. Suggestion: Start a new line of Softsoap Aquarium and call it Clean Scent. Use pictures of different colored aquarium fish on the labels. In other words, bring back the old formula even if it requires a new name. I see that many of your longtime customers who left poor reviews of the new fragrance would agree.
Response from softsoap.comBy Colgate Rep, Customer Care, February 21, 2023
We're sorry we missed the mark for you. We want you to know that your feedback is important to us. We will pass it along!
Written by a customer while visiting softsoap.com
Customer Rating
1
Ruined scent.. It used to be the best
on March 29, 2023
Posted by: Tammy319
from Cedar Rapids, IA
Gender:Male
What happened to this soap? It has been the best soap out there until I recently bought a bottle and refilled my dispensers at home. The light fresh scent is gone. It now has a synthetic strong fruit smell that is disgusting. Please bring back the old scent. This is incredibly sad.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 30, 2023
We’re sorry you don’t like our fragrance change. We will share your review with the team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new strong scent
on April 8, 2023
Posted by: Kspnfns
from Nova Scotia, Canada
Gender:Female
I am scent sensitive, had been using (and recommending) aquarium soft soap forever. After the first time using the new scent - I cannot! It’s awful, stays on your hands forever and I can feel the headache starting. Please change it back. There are SO many fragrances out there to choose from, leave this one for those of us who cannot tolerate the other stuff.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 10, 2023
Please call us at 1-800-255-7552 and share your experience with our specialists. We’d like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula dangerous to people sensitive to scent
on May 10, 2023
Posted by: Adriana9002
from Texas
Gender:Female
Please bring the old formula back. I have sensitive skin and have been using soft soap aquarium since I was a little girl, it’s only soap that doesn’t make my skin break out. However now that the formula has a strong scent added, It gave me a rash. Now I’m desperately looking in second hand stores where they may still have the old ones in stock. It looks like other people agree, it was better before.
Response from softsoap.comBy Colgate Rep, Customer Care, May 10, 2023
We’re sorry our new fragrance isn’t right for you. Please call our team at 1-800-255-7552 and share your experience, so we can try to make this right.
Written by a customer while visiting softsoap.com