Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz. (US05262A) - Clear
Average customer rating
4.4
(1,182 Reviews)
Rating breakdown 1,182 reviews
5 Stars
786
4 Stars
227
3 Stars
70
2 Stars
12
1 Star
87
85%of customers recommend this product.
(
394 out of
466)
Customer Reviews for Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz. (US05262A) - Clear
Customer Rating
1
NEW FRAGRANCE STINKS!!!
on October 16, 2022
Posted by: Lulu
from Raleigh, North Carolina
Verified Purchase:No
The new Softsoap Aquarium fragrance stinks, and the terrible smell lingers on your hands. Why in the world did you change it? If it ain't broke don't fix it! Bought your product for years, but never again.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
We're sorry our fragrance wasn't a hit for you. Thank you for your feedback!
Written by a customer while visiting softsoap.com
Customer Rating
2
Did the Formula Change??
on July 8, 2022
Posted by: Alex the Autistic
from Cleveland, OH
Verified Purchase:No
My family has used this soap for as long as I can remember. We all have extreme sensitivity to perfumes and fragrances and this is our go-to...... but I just got a refill and it smells HORRIBLE. Instant migraine. Please tell me you haven't changed your formula. T_T
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, July 17, 2022
We're so sorry to hear this happened and would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-338-8388 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent is Awful
on October 11, 2022
Posted by: SB
from Allentown, PA
Verified Purchase:No
I've used Softsoap Aquarium series for many years. Just had to dump the large refill bottle I recently purchased because the new scent is so bad. Please go back to the original scent.
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
We are sorry to tell you that the product you are interested in is not currently being manufactured.. Unfortunately, we do not have any remaining stock to offer you directly. Even though we cannot help you at this time, it is important for us to hear from consumers, such as you, so that we are aware of your continued interest. We will be sure to share your comments with our Business Development Group.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change back to the old scent
on September 20, 2022
Posted by: Deanna
from Oklahoma
Verified Purchase:No
I used to love the smell of original scented soap. I bought a new bottle and realized it smelled different. Then I noticed the bottle says new scent. Yuck. I don't like the new scent. Idk who told y'all it was better because they are wrong. Being back the old scent please.
Cons: Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, September 24, 2022
Hi Deanna! We are so sorry our new formula wasn't quite a match. We appreciate you sharing your thoughts with us. We are here to help you find another favorite at https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST)
Written by a customer while visiting softsoap.com
Customer Rating
1
Won't Buy Agan
on September 19, 2022
Posted by: Cookie
from South Carolina
Verified Purchase:No
The new sweet smell is terrible and lingers on your hands after washing. You have lost another longtime customer.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
Thanks for letting us know about your thoughts on this. We're sorry to hear that this happened to you and want to see what we can do to make it right. Please call us at 1-800-255-7552 to speak with one of our agents.
Written by a customer while visiting softsoap.com
Customer Rating
1
WHY DID THEY CHANGE IT?!?!
on October 25, 2022
Posted by: DR
from PA
Verified Purchase:No
I'n so angry and annoyed! I've used this soap for many years for my family but now it looks like I'm going to have to switch to a new brand. This new scent smells horrible and sickening! WHY THE HECK DID THEY CHANGE IT?!! They just lost a customer. I can see dmfrom other recent bad reviews that I'm not the only one. I'm throwing out what I just bought and I won't buy it again! Like another reviewer said, "If it ain't broke..."
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 2, 2022
We are sorry to hear that you're not a fan of the recent changes made to our formula. We'll be sure to make note of your feedback with our team. We would like to see if there is another scent that might be better suited for you. Please give us a call at 1-800-221-4607 to speak with one of our agents about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrid new fragrance
on February 16, 2023
Posted by: Village1810
from North Carolina
Gender:Female
Have used Aquarium Soft soap at my business and home for more years than I can count
The new fragrance (baffles me) is absolutely nauseating. The loud floral fragrance lingers on your hands,never leaves. I now how to search for a new soap.Why change.Everyone is disappointed.Cgange is not always better
The new fragrance (baffles me) is absolutely nauseating. The loud floral fragrance lingers on your hands,never leaves. I now how to search for a new soap.Why change.Everyone is disappointed.Cgange is not always better
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We're so sorry that our latest Aquarium hand soap caused nausea for you. We will share your feedback with our team. Please contact us to receive more help 1-800-468-6502.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring Back the Original Softsoap Aquarium
on October 27, 2022
Posted by: Kathy
from Franklin, Tennessee
Verified Purchase:No
Only negative reviews for Softsoap Aquarium since the scent changed and I agree with those reviewers. The new scent is awful and I can smell it on my hands for an hour after using. Don't even like the new label. The other fish were cuter.
Cons: Long lasting unpleasant smell, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 31, 2022
We're sorry we didn't meet your expectations and appreciate you for sharing your feedback as it helps us improve our products in the future.
Written by a customer while visiting softsoap.com