Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz. (US05262A) - Clear
Average customer rating
4.4
(1,182 Reviews)
Rating breakdown 1,182 reviews
5 Stars
786
4 Stars
227
3 Stars
70
2 Stars
12
1 Star
87
85%of customers recommend this product.
(
394 out of
466)
Customer Reviews for Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz. (US05262A) - Clear
Customer Rating
1
New scent is awful
on September 23, 2022
Posted by: Amie
from Utah
Verified Purchase:No
You've lost a long time customer. I can't stand the new scent. It smells like rotten fruit and is too strong.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 28, 2022
We're sorry to hear that you don't like this scent anymore. We can certainly understand the frustration when something is changed or updated. We'd like to see if there is another scent that is right for you. Please give us a call at 1-800-221-4607 to see how we can make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Scent has changed!
on August 27, 2022
Posted by: DK
from Omaha, NE
Verified Purchase:No
Our household has sensitivities to strong fragrances. This was the only hand soap we used, until now. The formula/scent has changed for the worse and we had to throw it out. I spent 45 minutes smelling every hand soap at the store and nothing compared to what this soap used to be. Disappointing!!
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Can no longer use my favorite hand soap
on September 18, 2022
Posted by: Disappointed Loyal Customer
from CA
Verified Purchase:No
My family and I have used this product loyally for many, many years. The fragrance is now intolerable. It used to be very light. Now the perfume smell is so strong, it triggers my allergies and asthma and causes my husband and I to have headaches. I am very disappointed. Please bring back the originally formulation. Now I have to look for a new hand soap.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
Thanks for bringing this to our attention. We're sorry to hear that this happened to you and hope you're doing better. We'd like to speak with you about what happened. Please give us a call at 1-800-255-7552 to speak with one of our agents about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
Softsoap Aquarium - Nauseating New Scent
on September 21, 2022
Posted by: B
from NYC
Verified Purchase:No
My family has used Softsoap Aquarium for many years because it was fragrance-free. The new scent is nauseating and lingers on our hands. After 20 years, I need to find a new fragrance-free hand soap. I recently purchased 3 six-packs of Softsoap Aquarium and will throw away all 18 bottles due to the terrible new scent. Please revert to the previous fragrance-free formula. Thank you.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 24, 2022
We're sorry to hear that the new fragrance missed the mark for you. We can understand the frustration that this has caused and want to see if we can make this right and find another Softsoap that works for you. Please reach out to us at 1-800-255-7552 so we can speak with you about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bad scent
on August 22, 2022
Posted by: Erika
from Houston
Verified Purchase:No
I'm allergic to scents, after using the soap for years it's changed and no warning on the bottle!
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 25, 2022
We're so sorry to hear that this happened to you. We would really like to get you connected with our team of health care professionals so they can take care of this for you. Please give us a call at 1-800-468-6502 so that we can properly document this and help you further.
Written by a customer while visiting softsoap.com
Customer Rating
1
You Literally STINK!!!
on October 5, 2022
Posted by: Nicole
from CANADA
Verified Purchase:No
Your new aquarium soap scent has me SO sick. My nose is clogged, head spinning, ears ringing and feeling like I'm going to vomit. I can't get the stink off my hands no matter how many times I rinse them. The new refill I purchased said NOTHING about it having a new scent! Yours was the only soap I used due to scent sensitivity and now I'll never be able to use your products again! What you did to your consumers is just NOT right!
Cons: Dries Skin, Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
We're sorry to hear this! Please give us a call at 1-800-221-4607 if you are still experiencing these symptoms.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did you change the scent?
on August 29, 2022
Posted by: ShellE
from Portland, OR
Verified Purchase:No
I always used this hand soap because I loved the scent. It's been changed and now It's not unique. It smells like any old perfumey soap. Lease change it back!
Pros: Cleans Effectively, Easy To Use
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 1, 2022
We're so sorry to hear our fragrance is no longer a hit for you. Your feedback is very important. If you have any further questions or concerns, please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
Softsoap Aquarium Terrible New Scent
on September 13, 2022
Posted by: Former Aquarium Softsoap Purchaser
from Georgia
Verified Purchase:No
Aquarium Softsoap is the only liquid soap my family has used for many years. The new scent is terrible, and I agree with the reviewers who say it triggers their fragrance sensitivities. You have lost a loyal customer. PLEASE BRING BACK THE ORIGINAL SCENT.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 15, 2022
We are so sorry you feel this way and we assure to pass along your feedback. After being a loyal customer for years, we apologize for the experience. We would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com