Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz - Clear
Average customer rating
4.4
(1,191 Reviews)
Rating breakdown 1,191 reviews
5 Stars
795
4 Stars
227
3 Stars
70
2 Stars
12
1 Star
87
85%of customers recommend this product.
(
394 out of
466)
Customer Reviews for Softsoap - Liquid Hand Soap, Fresh Scent 50 Fl. Oz - Clear
Customer Rating
1
New scent is terrible
on March 10, 2023
Posted by: mmdd
New scent is terrible. I've used this soap for at least 20 years, what is this horrible, strong new smell?
Response from softsoap.comBy Colgate Rep, Customer Care, March 13, 2023
Thank you for being such a loyal user! We’re sorry our new fragrance doesn’t work for you. We’ll share your comments with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new scent
on March 11, 2023
Posted by: paul
from Vancouver, BC
Gender:Male
Terrible new scent gives me headaches. I've been buying this specific soap for more than a decade because it had been such a mild scent. Returning this to the store for a refund.
Please change it back, there are plenty of scented options and it was nice to have one that was mild.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 13, 2023
We’re sorry our new fragrance isn’t right for you. Please call 1-800-255-7552 and tell our specialist of your experience, so we can try to make this right with you!
Written by a customer while visiting softsoap.com
Customer Rating
1
on July 14, 2023
Posted by: Jennifer
It itrites and makes my skin red and the fragrance is so strong it lingers for a long time even when I eat . Please stop this new fragrance . I feel intoxicated
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible
on December 23, 2023
Posted by: Terri2
Used this for years in all my soap dispensers. The scent now is so overbearing even my pet is repelled by it. I wear contacts and this irritates my eyes when I put them in and remove them. Why why why did you change a great product? Every time I enter the bathroom it reminds me of my grandma’s house. Looking for an option that I can tolerate.
Response from softsoap.comBy Customer Care, February 10, 2025
We apologize for the delay and are sorry to hear that the new scent isn’t working for you and that it’s causing irritation. Please give us a call at 1-800-255-7552 so we can better understand your experience and help you find a new scent.
Written by a customer while visiting softsoap.com
Customer Rating
2
Missing fishy!
on May 20, 2024
Posted by: Eve
from 98362
Gender:Female
What happened to the cute little insert with the fish on it? Used to be different ones you could buy, now I just see one and it’s on a label, not inside the bottle like it used to be
Written by a customer while visiting softsoap.com
Customer Rating
1
New Fragrance is a Flop
on May 19, 2025
Posted by: oraCle$
from Jacksonville NC
Gender:Female
I just bought the 50 oz refill aquarium series not knowing Softsoap has changed the fragrance! (Apparently this happened some time ago, but I just ran out of the other I bought.) So disappointed! The previous kind had a unique fresh, clean fragrance that I liked better than any other soap brand. This new fragrance smells like cucumber. I'll be returning it this week. Sorry Softsoap-I loved the original kind, and this new one probably cleans just as good, but I don't like how it smells. Please consider bringing back the original.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, May 21, 2025
Hi there, thank you for trying our Aquarium scent! While we're glad to hear it does the job, we're sorry the fragrance wasn't your favorite. We'd love to hear more about your experience. Please give us a call at 1-800-255-7552, Monday to Friday from 9 AM to 5:30 PM.
Written by a customer while visiting softsoap.com
Customer Rating
1
Still smells horrid.
on November 26, 2025
Posted by: AquariumOG
from Canada
Gender:Female
Still not bringing back the Original Aquarium scent?! I was also a loyal 20+ year user of the Original Aquarium soft soap. When I contacted the company a few years ago about the change they told me everyone loves the new scent and it was requested to be made to smell stronger. Well, everyone does NOT love the new scent. Is it that hard to make both? From the amount of negative complaints here, I suspect you’d still habe enough buyers to make a profit. Anyhow - new stuff still stinks something fierce with a sharp chemical aftersmell. It’s just gross.
I would recommend this to a friend!
Response from softsoap.comBy Customer Care, November 30, 2025
From time to time, we update our fragrances to keep them modern and fresh, unfortunately, that doesn't always work for those who liked it the way it was! Please give us a call 1-800-468-6502 so we can help find something you will like better and make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new fragrance is terrible!
on August 22, 2022
Posted by: Kristen
from Birmingham, Alabama
Verified Purchase:No
I am sensitive to fragrances and have been using Softsoap for years, because it cleans effectively, lathers well, and does not have a strong fragrance. It was my favorite kind of liquid soap--until now. The new fragrance is too strong and irritates me to the point of triggering headaches; it's also unpleasant and cheap smelling. Therefore, I will not be buying this soap anymore unless the fragrance is changed to something better and milder. Please bring back the previous fragrance; it was perfect. As the saying goes, "If it isn't broken, don't fix it."
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Long Lasting
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 27, 2022
Hi there, we're sorry to hear this happened and would like to make this right and gather more information and have you speak to our team of specialist in regards to your experience and to document this appropriately. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com