Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Average customer rating
4.2
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
83
4 Stars
15
3 Stars
5
2 Stars
6
1 Star
13
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Customer Rating
1
Awful device!!!!
on January 9, 2024
Posted by: Unfortunately
from Sioux falls SD
Expertise:Expert
I baught this phone and it's the worst way to spend money. My 1st phone id open it and the screen popped up off the device like there was a air bubble under the screen. My second 1 they sent me if I want to open it and use it I have to restart my phone every time cause 1s I close it and open it it's black. I have to open it and then restart it with it open to use the inside fold part. And this happens every single time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 10, 2024
Hi there, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We completely understand how frustrating it can be to have a device that does not operate as expected or intended. Please reach out to the Samsung Support Team, linked below, to help you resolve this occurance with your device needing to be restarted every time you want to open it. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
great features
on January 3, 2024
Posted by: temmy
i bought this and work greatly am so happy with it
Response from Samsung USBy R&R Team, February 10, 2025
Thanks for sharing your feedback on the Galaxy Z Fold5, Temmy! We really appreciate you taking the time to share your thoughts about the Z Fold5 with us. The Galaxy Z Fold5 features an ultimate 7.6” main display that offers a stunning and immersive experience. It has been reimagined to deliver exceptional gaming, cinematic viewing, and PC-style productivity, all within a tablet-sized device. Powered with the upgraded hardware and software of the Snapdragon® 8 Gen 2 Mobile Platform for Galaxy. This high-performance processor supports champion-level gameplay. We hope that you continue to enjoy all that your Z Fold5 has to offer. If you have any concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, sleek design with 2 main challenges
on December 26, 2023
Posted by: Pierre
from San diego
Expertise:Expert
I love the phone had it for months. The design is slick, thin and everything works great. The number one issue is the width of the cover screen and the phone in general. Way too small for adequate keyboard interaction.
Number two is the stylus integration, first it is not stored in the phone making the purchase of a clumsy cover necessary, then the cover screen does not support the pen, forcing you to unfold the phone in order to use the phone.
If Samsung solves these 2 major issues the phone is golden, but if not I'll go back to the ultra.
Number two is the stylus integration, first it is not stored in the phone making the purchase of a clumsy cover necessary, then the cover screen does not support the pen, forcing you to unfold the phone in order to use the phone.
If Samsung solves these 2 major issues the phone is golden, but if not I'll go back to the ultra.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, January 4, 2024
Aloha Pierre,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. As you know, the Galaxy Z Fold5 box includes the device, a Data Cable, an Ejection Pin, and the Quick Start Guide. Even though your Galaxy Z Fold5 did not come with an S Pen, it is compatible with the S Pen Fold Edition and the S Pen Pro Edition. Using an S Pen on a Galaxy Z Fold's large display is amazing by itself, but the S Pen also comes with useful features. Take a look at, "Learn about the different Samsung S Pens" if you'd like more information about the S Pen features and functionality, linked below. Feel free to contact Samsung Support if you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00089222/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. As you know, the Galaxy Z Fold5 box includes the device, a Data Cable, an Ejection Pin, and the Quick Start Guide. Even though your Galaxy Z Fold5 did not come with an S Pen, it is compatible with the S Pen Fold Edition and the S Pen Pro Edition. Using an S Pen on a Galaxy Z Fold's large display is amazing by itself, but the S Pen also comes with useful features. Take a look at, "Learn about the different Samsung S Pens" if you'd like more information about the S Pen features and functionality, linked below. Feel free to contact Samsung Support if you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00089222/
Written by a customer while visiting Samsung US
Customer Rating
5
Best
on December 19, 2023
Posted by: bogdanman28
Samsung Galaxy Z Fold 5 represents an impressive advancement in foldable smartphone technology. With a sophisticated design, powerful performance, and innovative features, it caters to those seeking a premium experience and are open to the latest trends in technology. It's a bold step towards the future of smartphones and demonstrates Samsung's commitment to continuous innovation.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible purchase 😡
on December 18, 2023
Posted by: OnlyOneEL
from AZ
Expertise:Expert
In no way is this phone worth the amount you pay for it. Doesn't even last a year without needing service. Very disappointed
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, December 29, 2023
Hi there OnlyOneEL, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We would be more than happy to help with any difficulty you are experiencing with your device. Without knowing what exactly is occurring with your device, we have provided warranty information and a link to the Samsung Support Team to help ensure your device functions as intended. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
z fold not for me
on December 15, 2023
Posted by: Luvsamug
I personaly take very offensive the fact that this product will be messing up the screen in the middle and it is concidered a factory wareout issue. We still have to pay for it or upgrade to a new phone that is not acceptable to me.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy Social Commerce, December 29, 2023
Hi Luvsamug, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand new devices can come with a large learning curve. This is especially true if you are transitioning from a standard form device to a foldable device. We have provided a link to an article to help you best ensure the protection and durability of this special device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Samsung Community
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Cannot even show wifi password
on December 14, 2023
Posted by: matej
from New York
Expertise:Beginner
Good phone but with some blindsides, by trying to close down ecosystem. It's unreal that this phone in 2023 doesnt have an option to show human readable wifi password. Completely ridiculous that it basically wants me to throw my laptop to bin, because it only supports sharing wifi password through QR code - that even their Bixby cannot read somehow.
Features
1
Performance
4
Design
5
Value
4
Response from Samsung USBy Social Commerce, December 28, 2023
Hi Matej, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We would be more than happy to help you with the connectivity of Wi-Fi between devices. Without knowing if you are attempting to use your device for a hotspot or other Wi-Fi connection, we have provided a link to the Samsung Support Team to help ensure you can get the connection you are looking for. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
The design is pretty, but there are Wi-Fi issues
on December 14, 2023
Posted by: JANG
from hi
Expertise:Intermediate
I'm very stressed because I've replaced the motherboard twice in the four months since I purchased it and my Wi-Fi and Bluetooth are disconnected.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
4
Response from Samsung USBy Social Commerce, December 28, 2023
Hey Jang, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. Your frustration is understandable with your device being so vital to your daily life. We have provided a few links to articles to help you troubleshoot both the Wi-Fi and Bluetooth connections for your device. We have also included a link to the Samsung Support Team if you have need of further assistance than the articles can provide. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
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Samsung Community
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Facebook
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US