Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Average customer rating
4.2
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
83
4 Stars
15
3 Stars
5
2 Stars
6
1 Star
13
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Customer Rating
2
Good phone, not too durable.
on July 19, 2025
Posted by: Case sensitive
from Pennsylvania
I bought the Z Fold 5 in November 2023. I thought I would use the larger screen more, but I did not. Opening for the larger size screen to just glance through Facebook, play games or other tasks was not necessary and just took too long for just the occasional use. The larger screen was worth it when you were reading or looking over docs. What was the worst part for me was the lack of a good protective case for the Z Fold 5. You really can't protect the phone completely when it needs to fold/unfold. The case I had didn't save it, and actually popped off. With the phone being a bit bulky, I did drop it a couple times. It had a tendency to fall on the spine, which got dented not even a month after purchase. When I recently got the dreaded "black spot" on the larger screen, I decided it was time to replace my Z Fold 5. It lasted with me for about a year and a half. It just wasn't durable enough in my opinion, and for the price, it should've been.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy R&R Team, July 21, 2025
Thank you for sharing your experience with the Galaxy Z Fold5! We hate to see that your device had some damage and that you encountered a black spot. We want to assure you that all Samsung products come with a 12-month limited warranty that covers manufacturing defects in materials and workmanship. Additionally, for extra peace of mind, you have the option to purchase Samsung Care+, which offers extended protection and support tailored for eligible devices. If you have any further concerns or questions regarding this matter or anything else, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Built in defective phone
on June 6, 2025
Posted by: Sheddog7
Expertise:Expert
Do not buy this product without a 2-year warranty. The phone has a built-in screen protector that will begin bubbling shortly after a year. The main LCD screen will eventually crack if the screen protector is not replaced quickly. I will be staying clear of any of the fold devices in the near future.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 6, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold5! We noticed your concerns about the built-in screen protector and regret that you experienced some bubbling on the screen. We’d like to inform you that Samsung's Z Assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify for this service, you must register your device with a Samsung account. Please note that this offer is limited to the original purchaser and does not cover second-hand devices. It specifically applies only to the interior folding screen and excludes repairs for the front screen or back glass. To access this service, you can visit Samsung’s support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if the device is deemed out of warranty, extra costs may apply. If you need further assistance with this, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Inner screen protector issues
on September 12, 2024
Posted by: Cigarhead
from Gastonia NC
Expertise:Expert
The inner screen protector failed.
The repair failed.
The camera is lacking.
The repair failed.
The camera is lacking.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 12, 2024
Hello there Cigarhead,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. T we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the last bag of groceries inside from the car, to accidentally losing our phone during one of the many stops during running errands, to when someone decides that your Z Fold5 looks better than their own phone so they steal yours. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best and that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you have any questions for us after reviewing the resources that have been shared, do not hesitate to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. T we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the last bag of groceries inside from the car, to accidentally losing our phone during one of the many stops during running errands, to when someone decides that your Z Fold5 looks better than their own phone so they steal yours. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best and that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you have any questions for us after reviewing the resources that have been shared, do not hesitate to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://smsng.us/X-Messages
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https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Phones
on September 10, 2024
Posted by: Mont
Phone https://cash.app/$montlewis321
Good phone to have
Good phone to have
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung care is a must for foldable display
on July 28, 2024
Posted by: Digitaldeath187
Best phone on the market if you can afford it. The phone series is killing the game
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Josh
from Louisville, KY
Expertise:Expert
Verified Purchase:Yes
The whole process went by as smoothly as it should
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: W Shoultz
from GEORGIA
Expertise:Intermediate
Verified Purchase:Yes
Replaced a Z Fold 4 after dead pixels started appearing due to me after some rough use Same great phone as the ZF4!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Meh.
on July 19, 2024
Posted by: Pierogi
It's heavy and bulky as is without adding a case to it. Also, it's not phone specific, but the Visual Voicemail has the be the dumbest feature ever presented. You don't have an option for a typical voicemail box. No, you have to jump through hoops to set up Visual Voicemail and it's like 4 additional steps to listen to it even after set up, compared to how Voicemail used to be. Not every update is an improvement and not every single thing under the sun needs an update to begin with. Some things work best when they're simple and not overcomplicated for no apparent reason at all.
Response from Samsung USBy Social Commerce, July 22, 2024
Hey Pierogi,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00089084/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00089084/
Written by a customer while visiting Samsung US