Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Average customer rating
4.2
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
83
4 Stars
15
3 Stars
5
2 Stars
6
1 Star
13
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Customer Rating
3
Meh.
on July 19, 2024
Posted by: Pierogi
It's heavy and bulky as is without adding a case to it. Also, it's not phone specific, but the Visual Voicemail has the be the dumbest feature ever presented. You don't have an option for a typical voicemail box. No, you have to jump through hoops to set up Visual Voicemail and it's like 4 additional steps to listen to it even after set up, compared to how Voicemail used to be. Not every update is an improvement and not every single thing under the sun needs an update to begin with. Some things work best when they're simple and not overcomplicated for no apparent reason at all.
Response from Samsung USBy Social Commerce, July 22, 2024
Hey Pierogi,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00089084/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00089084/
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good uprade
on April 11, 2024
Posted by: DISAPPOINTED GALAXY GIRL
from Indianapolis, Indiana
Expertise:Expert
Nothing but issues since I received it. Ives had samsung phones for over 10 years and this has given me the most problems.
I wish I had my old Fold 2 back again. That was a great phone. Do not upgrade to this phone. It's a flop.
Also the phone messes up and they want you to send it in for 5-7 days for it to potentially still not be fixed. The screen is glitching out for no reason and I have only had the phone for about 6 months. I have all this warranty/Insurance coverage for Nothing
I wish I had my old Fold 2 back again. That was a great phone. Do not upgrade to this phone. It's a flop.
Also the phone messes up and they want you to send it in for 5-7 days for it to potentially still not be fixed. The screen is glitching out for no reason and I have only had the phone for about 6 months. I have all this warranty/Insurance coverage for Nothing
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, April 12, 2024
Hello there, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We understand how important your device is to you on a daily basis. We would be happy to help you troubleshoot this matter. Without knowing the exact nature of your experience, we have provided links to the Samsung Support Team, Customer Care+, and warranty information for your device. If you do not wish to mail your device, you can go to UBreakIFix location nearest to you. Thank you for being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
UBreakIFix
https://www.ubreakifix.com/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Samsung Warranty
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UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing Experience with the Samsung Fold 5
on August 16, 2023
Posted by: Fromert
from Scranton, Pa
Expertise:Expert
I recently purchased the Samsung Galaxy Fold 5 with high hopes for its innovative design and cutting-edge features. However, after using it for a few weeks, I find myself thoroughly disappointed with several key aspects of the device.
First and foremost, the battery performance of the Samsung Galaxy Fold 5 leaves much to be desired. Despite its hefty price tag, I am constantly struggling to make it through a full day of usage without needing to recharge. The device drains power faster than I expected, which is frustrating and inconvenient, especially for someone constantly on the go.
Moreover, the camera quality on this device is far from what I anticipated. Given Samsung's reputation for producing exceptional camera systems, I was shocked by the subpar performance of the Galaxy Fold 5's cameras. The images lack the sharpness and detail that I had come to expect from a flagship device. Low-light situations are particularly disappointing, as noise and graininess often mar the photos.
One of the most perplexing decisions by Samsung is the omission of the S Pen from the package. For a device at this price point, I would have assumed that the S Pen, a staple accessory for Samsung's Note series, would be included. Its absence not only feels like a missed opportunity for enhanced productivity but also adds an extra cost to an already expensive investment.
In conclusion, the Samsung Galaxy Fold 5 falls short of my expectations in multiple areas. The poor battery performance, disappointing camera quality, and the absence of the S Pen have all contributed to a less-than-satisfactory experience with this device. I had hoped for a seamless blend of innovation and functionality, but unfortunately, the Galaxy Fold 5 falls flat in delivering on these promises
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 22, 2023
Hi there Fromert, we appreciate you taking time out of your busy day to share your thoughts with us about your brand new Samsung Galaxy Z Fold5. We understand having very high expectations for your new device and we would love nothing more than to help you make the most of your user experience. With regards to the battery life this device does have an adaptive battery feature that will learn your usage habits and make adjustments as necessary when the battery is left to run down. This will increase the battery life and give you the all day battery your desire. For the camera we have included a link to an article to help you with the camera of your foldable device. Here at Samsung we do our best to supply a large variety of devices with a variety of features to help all of our customers have the best experience possible. We appreciate you being a Samsung customer, and we have included a link to the Samsung Support Team if you have further questions or would like assistance with your device. -Elizabeth
Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, sleek design with 2 main challenges
on December 26, 2023
Posted by: Pierre
from San diego
Expertise:Expert
I love the phone had it for months. The design is slick, thin and everything works great. The number one issue is the width of the cover screen and the phone in general. Way too small for adequate keyboard interaction.
Number two is the stylus integration, first it is not stored in the phone making the purchase of a clumsy cover necessary, then the cover screen does not support the pen, forcing you to unfold the phone in order to use the phone.
If Samsung solves these 2 major issues the phone is golden, but if not I'll go back to the ultra.
Number two is the stylus integration, first it is not stored in the phone making the purchase of a clumsy cover necessary, then the cover screen does not support the pen, forcing you to unfold the phone in order to use the phone.
If Samsung solves these 2 major issues the phone is golden, but if not I'll go back to the ultra.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, January 4, 2024
Aloha Pierre,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. As you know, the Galaxy Z Fold5 box includes the device, a Data Cable, an Ejection Pin, and the Quick Start Guide. Even though your Galaxy Z Fold5 did not come with an S Pen, it is compatible with the S Pen Fold Edition and the S Pen Pro Edition. Using an S Pen on a Galaxy Z Fold's large display is amazing by itself, but the S Pen also comes with useful features. Take a look at, "Learn about the different Samsung S Pens" if you'd like more information about the S Pen features and functionality, linked below. Feel free to contact Samsung Support if you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00089222/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. As you know, the Galaxy Z Fold5 box includes the device, a Data Cable, an Ejection Pin, and the Quick Start Guide. Even though your Galaxy Z Fold5 did not come with an S Pen, it is compatible with the S Pen Fold Edition and the S Pen Pro Edition. Using an S Pen on a Galaxy Z Fold's large display is amazing by itself, but the S Pen also comes with useful features. Take a look at, "Learn about the different Samsung S Pens" if you'd like more information about the S Pen features and functionality, linked below. Feel free to contact Samsung Support if you would like to share any additional feedback with us regarding your purchase or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00089222/
Written by a customer while visiting Samsung US
Customer Rating
5
Great screen for games, movies and reading books
on August 20, 2023
Posted by: Android_Fan
from 60194
Expertise:Expert
I love the big screen view with appropriate pocket size when folded. I have been using Samsung phones since 12 years , because I am android fan. Samsung has come a long way, I always like innovative approach and feature packed smartphones. I phone has it's own Pros and cons, but I phone never offered fold, reverse charging, camera zoom, screen share or reverse wireless charge sharing. I like reading news, articles my study materials and another interesting science magazines on phone , Fold phone offered perfect screen to avoid eye strain. Enjoyed YouTube movies and web series while traveling.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Juice not worth the squeeze
on August 17, 2023
Posted by: PapaMongo
Nice phone,. A bit heavy but not bad for what you get. The only thing keeping it from 5 stars is the price. For something that has obsolescence engineered into it, as all things do now days, it's just not worth it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 21, 2023
Hi there PapaMango, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Z Fold5. We are happy to hear you are enjoying all of the features of your new device. We do understand you have some concerns about the durability of your device. We have included a few links to help you maintain your device as best as possible. One link will share some great tips on care measures for foldable devices specifically. We have also included a link to Customer Care+ to help with additional coverage for a longer period of time than the warranty. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Not Impressed
on September 28, 2023
Posted by: KimF1270
from PA
Expertise:Intermediate
Front screen is way to small. Texting is a task. Have my ZFold 1 week and it constantly updates the software
Almost 2x a day. Not impressed. Upgrading from the note 20 Ultra to a Zfold feels more like a downgrade. Bring back the Note
Almost 2x a day. Not impressed. Upgrading from the note 20 Ultra to a Zfold feels more like a downgrade. Bring back the Note
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 29, 2023
Hey there KimF1270, thank you for taking time to share your thoughts with us about your Samsung Galaxy Z Fold5. We would love nothing more than to help you discover features and functionality of your device that will help you love it as much as your previous devices. We understand new devices can come with a little bit of a learning curve. If you are finding the software updates to be distracting you can always turn off automatic updates. We also recommend taking a look at the manual we have linked below, and our YouTube channel. There are some great videos that highlight some amazing features and how to use them to maximize your enjoyment. We appreciate you being a loyal Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Would NOT purchase again
on September 15, 2023
Posted by: Fit_Well_Consulting
from Cleveland, Oh
Expertise:Expert
I bought this two days ago. Very disappointing that the S Pen does not come standard, and the one that comes with the Samsung case has LESS functionality than the S Pen for my S22 Ultra! You cannot use the S Pen to take a photo and it only works on the main screen! Its also extremely disappointing that the camera on the Z Fold 5 is LESS than the camera on the S 22 Ultra. There are few customizations that are available for the Fold 5. When you consider the price tag is almost $500 more than the Ultra, the value is not there and the phone isnt all that great. Not sure if Im gonna keep the phone for that price, but I have a few days left to use and discover it.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 26, 2023
Hey there Fit_Well_Consulting, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Z Fold5. Our goal here at Samsung is to provide a wide range of devices to best meet the needs of all of our customers, whether that is camera, multi-tasking capabilities, budget, and a wide variety of other features. We would be more than happy to help you discover the device that will best suit your needs and have the features you desire out of a device. We have included a link to the Samsung Support Team if you would like answers to your questions. We have also included a link to the manual for your device if you would like to discover some of the amazing features of your device. We also recommend taking a look at our YouTube channel if you would like some of the more fun tips and tricks. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US