Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Average customer rating
4.2 out of 5
4.2
(122 Reviews)
Open Ratings Snapshot
Rating breakdown 122 reviews
5 Stars
83
4 Stars
15
3 Stars
5
2 Stars
6
1 Star
13
79%of customers recommend this product. 
(
45 out of 57
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Customer Rating
1 out of 5
1
z fold not for me
on December 15, 2023
Posted by: Luvsamug
I personaly take very offensive the fact that this product will be messing up the screen in the middle and it is concidered a factory wareout issue. We still have to pay for it or upgrade to a new phone that is not acceptable to me.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, December 29, 2023
Hi Luvsamug, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand new devices can come with a large learning curve. This is especially true if you are transitioning from a standard form device to a foldable device. We have provided a link to an article to help you best ensure the protection and durability of this special device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
NEVER EVER EVER
on October 26, 2023
Posted by: SORRYTOHAVEBOUGHTSAMSUNG
Worst phone style ever, should all be recalled. Hinges froze and no parts to fix at any repair shop. What a joke!!!!!!
Response from Samsung USBy Social Commerce, October 27, 2023
Hello there, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. If you are experiencing any difficulty with your device, we have shared a link below to the Samsung Support Team to review all options available to your to resolve your difficulty. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The design is pretty, but there are Wi-Fi issues
on December 14, 2023
Posted by: JANG
from hi
Expertise:Intermediate
I'm very stressed because I've replaced the motherboard twice in the four months since I purchased it and my Wi-Fi and Bluetooth are disconnected.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, December 28, 2023
Hey Jang, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. Your frustration is understandable with your device being so vital to your daily life. We have provided a few links to articles to help you troubleshoot both the Wi-Fi and Bluetooth connections for your device. We have also included a link to the Samsung Support Team if you have need of further assistance than the articles can provide. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Awful device!!!!
on January 9, 2024
Posted by: Unfortunately
from Sioux falls SD
Expertise:Expert
I baught this phone and it's the worst way to spend money. My 1st phone id open it and the screen popped up off the device like there was a air bubble under the screen. My second 1 they sent me if I want to open it and use it I have to restart my phone every time cause 1s I close it and open it it's black. I have to open it and then restart it with it open to use the inside fold part. And this happens every single time.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, January 10, 2024
Hi there, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We completely understand how frustrating it can be to have a device that does not operate as expected or intended. Please reach out to the Samsung Support Team, linked below, to help you resolve this occurance with your device needing to be restarted every time you want to open it. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Never
on February 17, 2024
Posted by: Zman
Your pop-ups really suck. So I will never buy samsong
Response from Samsung USBy Social Commerce, February 20, 2024
Hi there Zman, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand our customers have a wide range of preferences and needs for their chosen device. We have provided a link to an article to help remove the pop-ups you mentioned not being to your liking. We have also included a link to the Samsung Support Team if this article does not help resolve this for you. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Sucks
on October 21, 2023
Posted by: Ffgrlz
I am so disappointed the Samsung internet continues to take ove my phone. It is dangerous as it continuously interferes with all apps including map apps. Ridiculous!
Response from Samsung USBy Social Commerce, October 27, 2023
Hey there Ffgrlz, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We would love nothing more than to help you troubleshoot any difficulty you are experiencing with your device. We have shared a few links below to assist you. We have provided links to the full manual for your device as well as the Samsung Support Team. These experts can work with you one on one to customize your device to best suit your needs. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on August 27, 2023
Posted by: Tony
from Chatsworth Georgia
Expertise:Beginner
I've been thinking about getting this phone but i wasn't sure if i would love it or 3
Features
3 out of 5
3
Performance
2 out of 5
2
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Job
on October 6, 2023
Posted by: Shamim
from New York
Expertise:Beginner
Have a good work.I'm very happy in a work.all time use a site
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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