Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Average customer rating
4.2
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
83
4 Stars
15
3 Stars
5
2 Stars
6
1 Star
13
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Customer Rating
2
Would NOT purchase again
on September 15, 2023
Posted by: Fit_Well_Consulting
from Cleveland, Oh
Expertise:Expert
I bought this two days ago. Very disappointing that the S Pen does not come standard, and the one that comes with the Samsung case has LESS functionality than the S Pen for my S22 Ultra! You cannot use the S Pen to take a photo and it only works on the main screen! Its also extremely disappointing that the camera on the Z Fold 5 is LESS than the camera on the S 22 Ultra. There are few customizations that are available for the Fold 5. When you consider the price tag is almost $500 more than the Ultra, the value is not there and the phone isnt all that great. Not sure if Im gonna keep the phone for that price, but I have a few days left to use and discover it.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 26, 2023
Hey there Fit_Well_Consulting, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Z Fold5. Our goal here at Samsung is to provide a wide range of devices to best meet the needs of all of our customers, whether that is camera, multi-tasking capabilities, budget, and a wide variety of other features. We would be more than happy to help you discover the device that will best suit your needs and have the features you desire out of a device. We have included a link to the Samsung Support Team if you would like answers to your questions. We have also included a link to the manual for your device if you would like to discover some of the amazing features of your device. We also recommend taking a look at our YouTube channel if you would like some of the more fun tips and tricks. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Where is intensity adjustment in color correction
on September 9, 2023
Posted by: colorblind
from Montgomery,Al
Expertise:Expert
Don't remove color correction "intensity"adjustment feature.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 12, 2023
Hello Colorblind, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand wanting to ensure you are getting the best photos and videos possible from your device. We have provided for your convenience the full product manual and the Samsung Support Team to help you with the different features you have available to edit your photos. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME and decent camera.
on January 30, 2024
Posted by: Jazzyphil
I don't know what some people mean by subpar camera? It takes awesome to decent pictures. Maybe professional photographers might have a word. But even then, that's not the main selling point. Besides that, the options are many. This is a total different experience than slabs and S series so people compare the two are are just talking;) I personally like the narrow front as it's easier to hold, store, and gives the option of not having to always use a giant screen until desired. Options are always good, correct. Now open is where the coolness comes in. Watch a YouTube video and read up. Crazy features and multi-app functions. The fold 5 is smooth, fast, and with adjustment you can customize to you liking. This is where a lot go wrong. Learn the settings which isn't hard--go over them a few times. I've owned all of the phones, and tried the s23 ultra and loved it. But missed my large screen, and options of two in one and switched back. Awesome phone!
Written by a customer while visiting Samsung US
Customer Rating
5
Really amazing dynamic tho. Thoroughly impressed
on August 18, 2023
Posted by: Cindistoe
from Havana FL 32332
I bought the s23 and it's amazing.... I'm completely satisfied. No need to advance to the flip or fold just yet
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Everyday use without fear of lost pictures!
on September 13, 2023
Posted by: Sammi
from Panama City Florida
Owned this for a year & am completely happy I do!! The best for phone calls both visually & sound! Compatible for photo exchanges & videos! Camera is wonderful & easy for even a senior citizen like me! Best phone I've ever had! Sound is enhanced without clutter interference! Will pass this on for my grandchildren to use forever!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the features on it are the best
on October 1, 2023
Posted by: fast4u22
This phone is so awesome I think I'm going to get my two kids on too.
Written by a customer while visiting Samsung US
Customer Rating
2
Frustrating
on January 26, 2024
Posted by: Bebesugar
from Wasilla, Alaska
I would think that for the almost ridiculous price that you would have al kinds of colors,
Response from Samsung USBy Social Commerce, January 29, 2024
Hello Bebesugar, thank you for taking time to share your feedback on the Samsung Galaxy Z Fold5. We understand how important being able to customize your device and show off your unique sense of style is to you. We always recommend a protective case for all phones which also allows you to fully customize and have a wider range of colors for your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Pure garbage, hinges break screen horrible quality
on February 4, 2024
Posted by: Phone guy
As a repair shop, I can tell you this phon e is pure garbage. Breaks extremely easy and costs an arm and a leg to fix. STAY AWAY FROM ABOMINATION. You will thank me in the end.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 6, 2024
Hello there Phone guy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand how important your device is to you on a dailiy basis. We do offer a one year warranty on all Samsung products to cover manufacturing defects. We have a few options for repair as well for warranty claims, including Samsung Experience Stores, if you live near enough, UBreakIFix, or mail in options. We have provided a link to the full warranty as well as an article we recommend as customers transition from standard form to foldables and care measures to help protect your investment. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
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UBreakIFix
https://www.ubreakifix.com/
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
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Samsung Warranty
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UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US