Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Average customer rating
4.2
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
83
4 Stars
15
3 Stars
5
2 Stars
6
1 Star
13
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Customer Rating
1
Built in defective phone
on June 6, 2025
Posted by: Sheddog7
Expertise:Expert
Do not buy this product without a 2-year warranty. The phone has a built-in screen protector that will begin bubbling shortly after a year. The main LCD screen will eventually crack if the screen protector is not replaced quickly. I will be staying clear of any of the fold devices in the near future.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 6, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold5! We noticed your concerns about the built-in screen protector and regret that you experienced some bubbling on the screen. We’d like to inform you that Samsung's Z Assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify for this service, you must register your device with a Samsung account. Please note that this offer is limited to the original purchaser and does not cover second-hand devices. It specifically applies only to the interior folding screen and excludes repairs for the front screen or back glass. To access this service, you can visit Samsung’s support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if the device is deemed out of warranty, extra costs may apply. If you need further assistance with this, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Good phone, not too durable.
on July 19, 2025
Posted by: Case sensitive
from Pennsylvania
I bought the Z Fold 5 in November 2023. I thought I would use the larger screen more, but I did not. Opening for the larger size screen to just glance through Facebook, play games or other tasks was not necessary and just took too long for just the occasional use. The larger screen was worth it when you were reading or looking over docs. What was the worst part for me was the lack of a good protective case for the Z Fold 5. You really can't protect the phone completely when it needs to fold/unfold. The case I had didn't save it, and actually popped off. With the phone being a bit bulky, I did drop it a couple times. It had a tendency to fall on the spine, which got dented not even a month after purchase. When I recently got the dreaded "black spot" on the larger screen, I decided it was time to replace my Z Fold 5. It lasted with me for about a year and a half. It just wasn't durable enough in my opinion, and for the price, it should've been.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy R&R Team, July 21, 2025
Thank you for sharing your experience with the Galaxy Z Fold5! We hate to see that your device had some damage and that you encountered a black spot. We want to assure you that all Samsung products come with a 12-month limited warranty that covers manufacturing defects in materials and workmanship. Additionally, for extra peace of mind, you have the option to purchase Samsung Care+, which offers extended protection and support tailored for eligible devices. If you have any further concerns or questions regarding this matter or anything else, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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smsng.us/X-Messages
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smsng.us/Samsung-Support
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smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US