Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Average customer rating
4.2
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
83
4 Stars
15
3 Stars
5
2 Stars
6
1 Star
13
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB F946U Unlocked - Gray
Posted by: Gatojose
from Miami
Expertise:Expert
Verified Purchase:Yes
Out of all my Samsungs that I've owned previously and trust me I've owned a lot this is my favorite. It's like the best of two worlds having a bigger phone to do my things on and having a smaller phone to hold in my hand simply by just folding it and unfolding it. Not to mention all the little things that it does and there's a lot. To truly truly enjoy this phone watch tips and videos so you could actually unlock all the potential of this awesome phone. Samsung did it again they got me.
Written by a customer while visiting Samsung US
Posted by: L3mhuang
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
This is the third generation of Z Fold I have owned. The fold option is a nice feature, but the protective screen film tends to trap the air bubble on the folding line when it uses for a period of time. Other this minor annoyance, It's a very nice phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Posted by: Frank panarelli
Verified Purchase:Yes
I've owned the fold to the fold three the fold four and the fold five and five is by far the best fold yet five stars
Written by a customer while visiting Samsung US
Posted by: Just Me
from Stafford Virginia
Expertise:Expert
Verified Purchase:Yes
Worried about the big screen breaking at the fold, assuming been tested, so still up for debit, will see after a few months. Otherwise it's a nice phone, like the big screen with the text message on the right and the list of contacts on the left.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, June 13, 2024
Hello Just Me, thank you for your feedback on your Samsung Galaxy Z Fold5. We are happy to hear you are enjoying the usage of this device thus far. We have provided a link to an article to help you have better peace of mind with the durability of your device. We also recommend looking in to Customer Care+, linked below, to offer additional protection. We have provided a link to the Samsung Support Team if you have questions or would like to explore options to protect your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Outta this Galaxy!!
on June 20, 2024
Posted by: Talented76
from Rochester, NY
Expertise:Intermediate
I upgraded from the Fold4 and i absolutely love the Fold 5 ive had an amazing experience so far. Still so much to learn but i have no regrets.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
none
on June 24, 2024
Posted by: none
your phone is garbage, nothing but problems since i got it, it wont connect to or recognize wifi, and your service dept sucks, lot of money but certainly not worth it
Response from Samsung USBy Social Commerce, June 25, 2024
Hey None,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing with your connectivity on your Galaxy Z Fold5. If you would like any further assistance after reviewing the resource that has been provided or if you have any questions for us, feel free to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Fold5. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have the opportunity available, please take a moment to review "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing with your connectivity on your Galaxy Z Fold5. If you would like any further assistance after reviewing the resource that has been provided or if you have any questions for us, feel free to reach out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Written by a customer while visiting Samsung US
Posted by: UNSAR
from Houston
Expertise:Intermediate
Verified Purchase:Yes
Great but the Smart Switch really messed everything up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rob S
from California
Expertise:Expert
Verified Purchase:Yes
I owned the Fold5 since launch and have owned each fold that’s come out and every year and I’m satisfied and welcome the changes even if it’s slight improvements, I’ve tried other foldable phones and I end up coming back to Samsungs Fold because of the flexibility it offers, I also own the S24 ultra also a great phone, but once you experience a folding phone it’s hard to return to a slab.. bring on the Fold 6 Samsung cause I’m ready to see what improvements you’ll present to us
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US