Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Average customer rating
4.1 out of 5
4.1
(121 Reviews)
Open Ratings Snapshot
Rating breakdown 121 reviews
5 Stars
80
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
15
92%of customers recommend this product. 
(
67 out of 73
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Customer Rating
5 out of 5
5
Good
on November 20, 2025
Posted by: Good
from Nashville Tennessee
Expertise:Expert
Verified Purchase:Yes
Good very goooooooooooooooooooooooooooooooooooooood
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We love hearing how good you are finding this device for all of your daily needs. We have shared a link to the full manual for your device to help you explore additional capabilities and integrate them in to your usage. We have also provided a link to the Samsung Support Team if any questions come up during your exploration. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible performance and system layout
on November 12, 2025
Posted by: Usetolovesamsung
from New Mexico
Expertise:Expert
Terrible new system. Just switched from the S20 5G and this new phone is Terrible. You have to swipe down and right to see notifications as opposed to them being right there less choice in phone set up, forced updates you don't want or need unless you're Tech savy enough to figure it out. A.I, galaxy assistant all forced to be on you're phone that i don't want but don't have a choice. So many system operations that it drains your battery. Basically had to give this phone a lobotomy to get it up to 17 hours minimum of battery life. I've since given the phone away and gotten my S20 5G fixed for simple and easy use again. Do not buy this for a grandparent or parent if they aren't tech savvy. They will not get it.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, November 13, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device after a longer period of time can come with a learning curve due to all of the updates and changes to the software. We have provided a link to the complete manual to assist you with these updates and best aligning the settings to your preferences. We have also provided links to a few articles to help you maximize the battery life if the intelligent battery has not made the adjustments to your consumption as intended. We have lastly, provided a link to the Samsung Support Team if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
entire phone.
on November 12, 2025
Posted by: smith
i BEG of you: do NOT get this phone.
i wish i bought anything else.
MANDATORY to log into your phone with google, which you then have to upload your own private info just to verify yourself.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, November 12, 2025
Hi Smith, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how important your security of your device is to you every day, and needing to feel that your data is secure at all times. We have provided a link to the Samsung Support Team if you are interested in discussing ways to customize your device to feel comfortable using, and have the peace of mind that your data is secure. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
DANGEROUS!
on November 9, 2025
Posted by: Dont text and drive
Bluetooth consistently at one minute 40 seconds it is turning off "audio" in the Bluetooth settings for the device. My family all just got new phones and all four disconnect the same way. It's very inconvenient that it does it for my vehicle because I have to consistently look at my phone while driving to turn back on audio in the Bluetooth settings anytime I set off. It's dangerous and I hope this issue is resolved soon.
Response from Samsung USBy R&R Team, November 10, 2025
Hey there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the reliable connection of your device through Bluetooth is to you every day. We have provided a link to a troubleshooting guide to assist you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best upgrade
on November 6, 2025
Posted by: Lisa
Expertise:Intermediate
Verified Purchase:Yes
The S25 is fast and sleek. I love the size. I would highly recommend it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25
on October 27, 2025
Posted by: Erica
Expertise:Intermediate
Verified Purchase:Yes
Such an upgrade from my Galaxy S9 that I had for over 6 years. It's super responsive and sleek.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 28, 2025
Hey Erica, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25. We are thrilled to hear that you are so pleased with your upgrade to your new device. We have shared a link to the full manual for your device to help you maximize your experience and discover all of the enhanced features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25
on October 25, 2025
Posted by: Mias
Expertise:Intermediate
Verified Purchase:Yes
Beautiful color. Good battery life. Perfect for everyday use.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Deal
on October 24, 2025
Posted by: Abishek Maliakal
from Allentown, Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Been a Galaxy guy since the S10.
The Galaxy models always stand out. I had an S23 and I saw a good trade in and online offer so just went ahead and got the S25. For most people this upgrade isn't necessary but the phone was definitely smoother, lighter and better on battery.
Always looking forward to the next flagship!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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