Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Average customer rating
4.1 out of 5
4.1
(121 Reviews)
Open Ratings Snapshot
Rating breakdown 121 reviews
5 Stars
80
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
15
92%of customers recommend this product. 
(
67 out of 73
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Customer Rating
5 out of 5
5
great picture
on June 12, 2026
Posted by: becca
great helpful awesome features great picture I love it it's awesome
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome sauce
on April 27, 2026
Posted by: Vickers
from South Dakota
Expertise:Expert
Awesome phone i love android they are simply the best
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Save your money and move on...
on April 11, 2026
Posted by: disappointed1
Hey I've been a Samsung Die Hard for many, many years. Got this S25 through T-Mobile. Didn't come with a wall plug just a cord. AI is all up in your face, you just can't seem to disable or uninstall the BLOAT. About the time you think you have the phone setup the way you want. Then come the updates, back to square one... Gets EXTREMELY warm/hot during charging. Not sure it will handle drops very well even with the best of cases. Just generally disappointed with this phone...
Response from Samsung USBy R&R Team, April 13, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand how distressing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not interested in using. We have also stopped providing charging adapters with new purchases as part of an effort to reduce electronic waste, and recommend using adapters from previous devices that are compatible with your new device. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
UNKNOWN NUMBER BLOCK DOES NOT WORK
on April 1, 2026
Posted by: lsetts
I have a spam caller that calls me 4 to 10 times per day. They use different last 4 numbers each time. I have it set to block unknown numbers so why isn't it working???? It is so annoying to have to do it manually after each call and if you have the option to block unknown numbers then this phone should bee blocking numbers not on my contact list. I will be switching out phones soon. My contract is up soon I will be looking for a phone that actually does what it says it will do. I also contacted TMobile and they could not fix it either
Response from Samsung USBy R&R Team, April 6, 2026
Hi Lsetts, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how frustrating it can be when specific settings on your device are not functioning as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can work with you through chat to help you work towards a resolution for this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Preloaded apps suck
on March 1, 2026
Posted by: Marcos Reinoso
Verified Purchase:Yes
No one likes these bloatware apps that we cant uninstall. They take up space and we dont use them. Super annoying
Response from Samsung USBy R&R Team, March 2, 2026
Hello Marcos Reinoso, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important the ability to customize your device is to you. We have provided links to the complete manual and the Samsung Support Team to help you have the best possible experience with your device and best align the settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Quality & Reliable
on February 21, 2026
Posted by: ursa
from Dallas, TX
Expertise:Intermediate
I've been using this phone for a little over 6 months now and the only complaint I have is that I wish I had more storage. It would be amazing if Samsung offered 512gb of storage for their compact base model.
The size of this phone is perfectly pocketable and suitable for one-handed use. Very fast, good battery life, good camera (after tweaking settings a bit), great screen, great audio quality. Just a very good, reliable phone.
But...more storage for the base model, please!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hi Ursa, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are overall happy with the usage of your device, and finding the processor to work quickly, camera to take great photos and videos, and that the battery life is lasting during your usage. We have provided a link to the Samsung Support Team to assist you if you have any questions about storage expansion for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on February 19, 2026
Posted by: Momo
from California
Expertise:Expert
Verified Purchase:Yes
I love the color & the size is perfect for me. I love the feautures as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi there Momo, we appreciate you sharing your feedback on your Samsung Galaxy S25. We love hearing how much you are pleased with the color and size of your new device, and that the usage has been so easy for you. We have provided a link to the Samsung Support Team for your convenience if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Mediocre
on February 11, 2026
Posted by: A nickname
3 stars you upgraded what people do not care about wonderful! Ai I can wait to ignore it. Same problems as always 5 percent battery need the flashlight to find charger to bad just turn up the brightness on your screen and use that, just kidding that times out in 10 seconds you are at 5 percent battery you have no rights to your property. How has this problem not been fixed in the last 3 models? I hate leaving reviews but here I am also the speakers are a down grade form the 23 model. Louder but now they echo so the person you are talking to can here you. As if the most important part of a cellphone is not calling
Response from Samsung USBy R&R Team, February 11, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We know how disappointing it can be when your device is not meeting expectations. We would love to help you troubleshoot the frustrations you mention experiencing for the best possible experience with your device. We have provided links to troubleshooting guides to help you maximize the battery life and troubleshoot the microphone or speakers of your device. We have also shared a link to the Samsung Support Team for your convenience if these experiences continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 1-8 of 121 results 
1 2 3 4 5 ... 16 >>