Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Average customer rating
4.2 out of 5
4.2
(116 Reviews)
Open Ratings Snapshot
Rating breakdown 116 reviews
5 Stars
78
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
12
92%of customers recommend this product. 
(
66 out of 72
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Customer Rating
1 out of 5
1
disappinting
on March 11, 2025
Posted by: searchforphonescontinues
Disappointed. The older phones are better, the s25 screen and also the s25 camera and also the s25 speakers are all a downgrade from my old s10e even though s10e is from 2020. The s10e has a 12mp rear camera but the s10e is still able to capture moving kids, moving pets or scenery from the window of a moving car more easily and without a blur, and s10e doesn't have aggressive over processing, so I can blow those s10e pictures up to 8x10 size for display in my home with no problem. The s25 phone has trouble with sunlight trickling through a window making it a bright stark streak where my old s10e was able to still capture the subject no problem and left the sunlight streak off to the side just as seen through the human eye. It's like art. The s25 ai or photo processing doesn't know what to do with certain normal everyday occurrences like a small streao of sunlight, or light from a pendant light overhead. This is all with the post processing setting turned to minimize since turning it completely off isn't an option. I don't want to open camera and mess with settings or apps to get a photo I want to open and snap a photo quickly and easily and move on with no editing. I am able to do this easily with my s10e and it makes a quality photo. The 5g drains too fast, vs 4g and there's no way to force "4g only" with my carrier. So I am returning and will be using my trusted s10e while looking for something else. I feel let down by Samsung. No SD card slot, no headphone jack, no plug, no innovation. Only moving backwards. Samsung is trying to be too much like the biggest main us comp. and not leaning enough into what makes it an android.
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25. We know that new devices can come with a learning curve that can cause frustration as you adjust the settings and features to your preferences. We have provided links to a few articles to help you with the camera settings and features and ensure you don't have frustrations with the clarity and lighting of your photos. We have also shared a link to the full device manual tohelp you align the settings to your preferences, and integrate the features of Galaxy AI in to your usage. For the storage capacity of your device, if you are finding it insufficient, we have cloud based storage expansion options available that will also allow you access to your media across your ecosystem. We have lastly, provided a link to the Samsung Support Team to help you resolve any matters that are not meeting your expectations. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever
on January 26, 2026
Posted by: John
Verified Purchase:Yes
Crazy good battery life and super fast. Very happy with it.
Response from Samsung USBy R&R Team, January 27, 2026
Hi there John, thank you for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear how pleased you are with the enhanced speed and battery life of your device. We have provided a link to the complete manual for your device to help you discover all of the amazing features including Galaxy AI. We have also shared a link to the Samsung Support Team to offer their expertise if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25. New.
on January 4, 2026
Posted by: none
Expertise:Intermediate
Verified Purchase:Yes
Like the size of this phone. Works for me. Still learning all the apps and features available.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We are happy to hear that you find the size of your device to align to your preferences, and that you are enjoyoing the usage overall. We have provided a link to the complete manual for your device to help you discover all of the enhanced features, and best align the settings to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Software Updates Never End
on January 31, 2026
Posted by: hatesamsung
I hate Samsung Phones. The updates software are never ending. I downloaded a software update and two days later, another update shows up. Never again
Response from Samsung USBy R&R Team, February 2, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you have the best experience possible with your phone. We have provided a link to the full device manual to assist you with the different setting options available on your device to best align to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Review
on January 9, 2026
Posted by: Jaila
Verified Purchase:Yes
Not able to use videocall correctly. Since i got my phone unblock, im not able to use tmobile video call
Response from Samsung USBy R&R Team, January 12, 2026
Hello Jaila, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how frustrating it is when you are no longer able to use a feature you have enjoyed or used previously. We recommend reaching out to the carrier directly to see if there has been something done on their end when you had your phone unlocked. We have also shared a link to the Samsung Support Team if you believe there may be a setting within the device itself causing this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The Camera quality
on March 25, 2025
Posted by: Oaht
from Green Bay wisconsin
I purchased this phone not very long ago, only a few days ago. Everything with this phone was going great until last night. It needed a software update. So of course I installed the software update. As soon as the phone started back up it started automatically and randomly just whenever restarting the phone. I've looked up how to try and fix this and I've tried everything and nothing has worked. Returning this item.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 26, 2025
Hi there Oaht, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it can be when your device is not meeting your expectations and operating as intended. We have provided a link to the Samsung Support Team below to assist you. They can work with you one on one to determine the root cause of your frustration and help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Watch out for Screen Issues on Galaxy 25
on May 20, 2025
Posted by: unhappy customer
from Orange County NY
Expertise:Intermediate
phone screen displayed colored lines of pixels after 6 weeks, then rolled horizontally and finally a white screen with horizontal black and green lines. Sent it in for warranty repai and being charge 245 because Samsung claims its due to damage Dont buy its a frequent problem with 25 screens I have had 5 other galaxy Samsung phones without a problem I wont buy another
Response from Samsung USBy R&R Team, May 21, 2025
Hello there, than k you for sharing your experience of your Samsung Galaxy S25 with us. We understand how valuable your phone is to you every day. We have provided a link to a troubleshooting guide to help you address this experience with your display. We have also shared links to the Samsung Support Team and warranty information to help you further explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New Galaxy S25
on December 19, 2025
Posted by: Mary
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I am very happy with my new Galaxy S25. The camera takes very good pictures. I had a s22 and I think things are easier to use on the 25.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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