Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Average customer rating
4.7 out of 5
4.7
(3,765 Reviews)
Open Ratings Snapshot
Rating breakdown 3,765 reviews
5 Stars
2,998
4 Stars
576
3 Stars
126
2 Stars
31
1 Star
34
88%of customers recommend this product. 
(
138 out of 157
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Customer Rating
5 out of 5
5
Fast, faster, fastest!
on January 29, 2026
Posted by: Michael W
Verified Purchase:Yes
Love the size, weight, battery life, and app transfer process.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 30, 2026
Michael W, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear that you are loving the inital setup and usage of your device. We have provided a link to the full manual to help you with all of the enhanced capabilities of your device. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best experience
on February 11, 2026
Posted by: Luther07
Expertise:Intermediate
I recommend people to try base models like s25 because recently I upgraded from s21 so I see the big gap between these phones and I'm very impressed with the new hardware and progress. But I won't suggest people to upgrade every year like for what? Just to show off? Unless ur performative person I guess.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi there Luther07, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We couldn't be happier to hear how pleased you are with the ugpraded features and capabilities of your new device. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on February 19, 2026
Posted by: Momo
from California
Expertise:Expert
Verified Purchase:Yes
I love the color & the size is perfect for me. I love the feautures as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 20, 2026
Hi there Momo, we appreciate you sharing your feedback on your Samsung Galaxy S25. We love hearing how much you are pleased with the color and size of your new device, and that the usage has been so easy for you. We have provided a link to the Samsung Support Team for your convenience if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor "upgrade"
on February 21, 2026
Posted by: Just in Time
from Ohio
Expertise:Intermediate
The phone overall has great physical features. The firmware software and UI are all trash, contant updates changes settings, I DO NOT WANT AI INTEGRATED INTERFACE GEMINI, , I DO NOT WANT TO KEEP CHANGING SETTINGS BACK TO MY PREFERENCES AFTER EVERY UPDATE,
Also getting rid of memory expansion and AUX port are really downgrades from even my most recent phone.
THIS PHONE IS NOT WORTH 800+.
Battery life is phenomenal, overheats easily especially inside a case, reasonable camera but software is lacking, the screen is the right size- I really prefer a device I can work in one hand,
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 23, 2026
Hello Just in Time, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We understand that upgrading to a new device can come with a learning curve, and cause frustration as you best align the new device to your preferences. We have provided a link to a troubleshooting guide to help you with the temperature of your device you mention experiencing. We have also shared a link to an article to help you with the different camera settings and features available for the best possible photos and videos. Lastly, we have provided a links to the complete manual and Samsung Support Team to help you disable any settings you are not finding useful, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Quality & Reliable
on February 21, 2026
Posted by: ursa
from Dallas, TX
Expertise:Intermediate
I've been using this phone for a little over 6 months now and the only complaint I have is that I wish I had more storage. It would be amazing if Samsung offered 512gb of storage for their compact base model.
The size of this phone is perfectly pocketable and suitable for one-handed use. Very fast, good battery life, good camera (after tweaking settings a bit), great screen, great audio quality. Just a very good, reliable phone.
But...more storage for the base model, please!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hi Ursa, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are overall happy with the usage of your device, and finding the processor to work quickly, camera to take great photos and videos, and that the battery life is lasting during your usage. We have provided a link to the Samsung Support Team to assist you if you have any questions about storage expansion for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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