Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Average customer rating
4.1 out of 5
4.1
(121 Reviews)
Open Ratings Snapshot
Rating breakdown 121 reviews
5 Stars
80
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
15
92%of customers recommend this product. 
(
67 out of 73
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Customer Rating
3 out of 5
3
Should've got a Motorola
on December 21, 2025
Posted by: AgentJ25
Expertise:Intermediate
I feel like I went back in time with this phone. I Traded in a perfectly good s21 because I needed dual Sim but lost call/speaker quality, video and photos are terrible. I was reluctant to get another samsung device and can assure I will not be again in the future.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello AgentJ25, we appreciate your feedback on your Samsung Galaxy S25. We know how distressing it is when you have a new device that is not meeting your expectations. We have provided links to a few articles to help you with the audio quality of your device. We have also shared links to an article to help you with the different camera settings and features for the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New Galaxy S25
on December 19, 2025
Posted by: Mary
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I am very happy with my new Galaxy S25. The camera takes very good pictures. I had a s22 and I think things are easier to use on the 25.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New phone
on December 19, 2025
Posted by: Kts14
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
It was easy to switch my info from my old galxy to the new phone! The pictures are great quality and the AI feature is cool! Also the color is so pretty!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25
on December 16, 2025
Posted by: Jason
Expertise:Intermediate
Verified Purchase:Yes
Great phone.
Snappy user interface, good build quality.
I prefer the smaller sized Samsung phones (s10) so if you are looking for something a little smaller sized than the standard phones today, this phone is a good fit.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Jason, we appreciate your feedback on your Samsung Galaxy S25. We love hearing how much you are loving the usage of your phone, find the usage fast, and that the device feels good to you in your hand. We have provided a link to the complete manual for your device to help you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice phone
on December 16, 2025
Posted by: Ajay kumar
from California
Expertise:Beginner
Verified Purchase:Yes
Phone is nice easy operate Including AI function better look
I would recommend this to a friend!
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hello Ajay kumar, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the usage and features of your device, and that you are finding Galaxy AI useful for you. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung s25
on December 3, 2025
Posted by: Memo
from San Diego CA
Expertise:Expert
Verified Purchase:Yes
Great phone for the wife...fast and reliable would 100% recommend
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Downgraded Screen
on November 29, 2025
Posted by: Grady
Verified Purchase:Yes
It seems that the S25 has a downgraded screen from previous models. The screen scratches easily. In less than a month the screen developed a deep scratch from normal use. I had a S21 for 4+ years and never had a scratch. Additionally, this screen is a dust magnet. Anytime I take it out of my pocket the screen has dust all over it.
Response from Samsung USBy R&R Team, December 1, 2025
Hey Grady, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and wanting the peace of mind that comes with the assurance of durability. We do have screen protectors available for your device to help provide this peace of mind, and assist with the dust you mention experiencing with your phone. We have provided a link to the Samsung Support Team to assist you if you have questions about available accessories. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on November 26, 2025
Posted by: Veskoteque
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Upgraded my S22 to S25 in hopes for a better battery life. Let's see how long does it last.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, November 26, 2025
Hey Veskoteque, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are overall pleased with the usage of your new device, and the enhanced battery life. We have provided a link to the complete manual to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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