Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Average customer rating
4.2 out of 5
4.2
(116 Reviews)
Open Ratings Snapshot
Rating breakdown 116 reviews
5 Stars
78
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
12
92%of customers recommend this product. 
(
66 out of 72
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Customer Rating
5 out of 5
5
Love galaxy.
on May 24, 2025
Posted by: Sw y
from IL
Expertise:Expert
Verified Purchase:Yes
I've used Samsung series only like over 10years. Never disappointed so far including this.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi Sw y, thank you for your feedback on your Samsung Galaxy S25. We are thrilled to hear that you have no complaints and are finding so many great features of your device. We hope you'll reach ou t to us again in the future at any point if you have questions or want to share additional thoughts about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy
on June 3, 2025
Posted by: Pitter_Patfy
Expertise:Intermediate
Verified Purchase:Yes
Everything about this was easy. Went from my old S20 to my S25 with the built in software to mirror my old phone. Setup took about 15 minutes on my end, then the phone did the rest. Great battery life as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
good
on June 4, 2025
Posted by: pierrot
Verified Purchase:Yes
its great. hate the ai features though, it's unneeded and noone asked for it. please stop emailing me.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on June 8, 2025
Posted by: Hugui
from Florida
Expertise:Expert
Great camera. Excelente battery. Good colores
Good quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
These phones are really starting to go downhill
on June 13, 2025
Posted by: Tcapp
from Nebraska
Verified Purchase:Yes
It's hard to judge the actual phone because the software sucks. The battery drains so fast, my headphones cut in and out when on bluetooth, the speakers are quiet. I only had my s24 Plus for a year and decided to trade it in because that phone was an actual nightmare. So I will say this one is better than the 24 but I'd rather just go back to my s21 honestly.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 16, 2025
Hey Tcapp, thank you for your feedback on your Samsung Galaxy S25. We understand how important your phone is to you every day, and we would love to help you resolve any frustrations you are experiencing. We have provided links to articles to help you with the volume of your device, connection to your headphones, and battery life of your device. We have also provided a linkt o the Samsung Support Team if you continue to experience frustrations or ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good phone
on July 2, 2025
Posted by: Patricia
from Virginia
Expertise:Expert
Verified Purchase:Yes
Phone is fast and reliable. The size is good and fits in my hand.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect smart phone
on July 17, 2025
Posted by: Mabel
from California
Expertise:Intermediate
Verified Purchase:Yes
Love it! Upgraded from a S10+, I've used Samsung cellphones all my life
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The jury is out
on July 23, 2025
Posted by: Bruce
Verified Purchase:Yes
Transferring data was a breeze and most features felt quite familiar with my prior Samsung.
I also have a Samsung tablet where the on/off switch is above the volume control. Why on earth would Samsung reverse that on the S25? Also, why is it a challenge just to find a way to turn the phone off. Certainly not intuitive.
Last night, I plugged the phone at 55% charged in to my Samsung charging cable. This morning, the phone was very hot and totally dead. After it cooled down, it accepted a charge and it works.
Response from Samsung USBy R&R Team, July 24, 2025
Hey there Bruce, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We understand that changes to the software and overall functionality of your device can cause frustration as you adjust. We have provided a link to the complete manual for your device to help you discover the location of necessary features, and align the settings to your preferences. We have also provided a link to an article to help you with the temperature of your device to help prevent interruptions to your usage or charging. Lastly, we have provided a link to the Samsung Support Team if you continue to experience any frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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