Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Average customer rating
4.1 out of 5
4.1
(121 Reviews)
Open Ratings Snapshot
Rating breakdown 121 reviews
5 Stars
80
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
15
92%of customers recommend this product. 
(
67 out of 73
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Customer Rating
1 out of 5
1
Watch out for Screen Issues on Galaxy 25
on May 20, 2025
Posted by: unhappy customer
from Orange County NY
Expertise:Intermediate
phone screen displayed colored lines of pixels after 6 weeks, then rolled horizontally and finally a white screen with horizontal black and green lines. Sent it in for warranty repai and being charge 245 because Samsung claims its due to damage Dont buy its a frequent problem with 25 screens I have had 5 other galaxy Samsung phones without a problem I wont buy another
Response from Samsung USBy R&R Team, May 21, 2025
Hello there, than k you for sharing your experience of your Samsung Galaxy S25 with us. We understand how valuable your phone is to you every day. We have provided a link to a troubleshooting guide to help you address this experience with your display. We have also shared links to the Samsung Support Team and warranty information to help you further explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25
on May 18, 2025
Posted by: torontom
Ny ear buds work great with phone very satisfied!!!!!!!!
Response from Samsung USBy R&R Team, May 19, 2025
Hey Torontom, we appreciate your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are finding this device to be such a great addition to your life every day, and finding it so great for your listening. We have provided links to the full device manual and the Samsung Support Team to help discover additional features, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
upgrade from my last 3 phones 4 realz
on April 24, 2025
Posted by: Galaxy Defenders
Really a good phone and I am just Really glad I have more money 🤑 "I'm loving it"..he ❤️ he will not be forgotten and I will never forget the favor. Seriously I am going to pay him back.
Response from Samsung USBy R&R Team, April 24, 2025
Hello there, we appreciate your feedback on your new Samsung Galaxy S25. We are thrilled to hear that you are so pleased with your new device, and finding it so useful for your every day. We have shared a link below to your manual to help you fully discover the capabilities and integrate the features of Galaxy AI in to your usage. We have also provided a link to the Samsung Support Team to offer one on one assistance if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad advice
on April 20, 2025
Posted by: James
I continue to get updates that mess me up. I have to seek advice as to change things back. The latest suggested i swipe to view most popular apps. Out of curiosity, I did and completely lost my Home screen setup. Now I can't even make calls
Response from Samsung USBy R&R Team, April 21, 2025
Hey James, thank you for your feedback on your Samsung Galaxy S25. We understand how frustrating it is when your device is not functioning as intended or expected. We have provided a link to the Samsung Support Team to offer one on one assistance with your updates and settings of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phenomenal phone in every way
on April 18, 2025
Posted by: TheHankster
from Louisville Kentucky
Expertise:Intermediate
Extraordinary in every in hardware and software. Ease of use. Phenomenal features i have had it a month and still learning new features
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
Hey TheHankster, thank you for sharing your experience of your Samsung Galaxy S25 with us. We love hearing how extraordinary you are finding your new device, and finding new ways to use it all the time. We have provided a link to the full device manual to help you further explore your device, and another to the Samsung Support Team. These experts can work with you one on one if any questions arise as you continue using your phone, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25
on April 6, 2025
Posted by: LMA1
I love my phone. I always buy Samsung phones just love how easy they are to us.
Response from Samsung USBy R&R Team, May 14, 2025
Hi LMA1, we appreciate your feedback on your Samsung Galaxy S25. We love hearing how much you are loving your new phone and finding it so easy to use every day. Please, reach out to usagain any time with your questions or additional thoughts about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Cloud storage isn't a reliable option for anyone
on March 26, 2025
Posted by: ColdIsland
from San Juan Island, WA
Expertise:Expert
Horrible Memory, Bring back the SD Cards! I am often out in the wilderness or just in rural areas with no cell service, which also means no cloud access, but I still need to take photos and record video. The 256GB of storage is absolutely insufficient for this on even a basic level. Samsung says this is for durability, but my S20 had an SD card and handled being immersed in salt water more than a few times and all kinds of abuse, I had it for 6 years! We all know this is just a cash grab situation to charge for more cloud storage, despite it being horrible for the environment to run all those servers continuously instead of of having local storage right there on the phone. I'm returning this phone and looking at other manufacturers after over 20 years as a loyal Samsung phone user. Bring back the SD cards and I'll come back.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 27, 2025
Hi there ColdIsland, we appreciate your feedback on your Samsung Galaxy S25. We understand that our customers have a range of needs from their chosen device, and are not always connected to their carrier. We have provided a li nk to the Samsung Support Team below. These experts can help review any additional options that may be available to help you resolve this frustration. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The Camera quality
on March 25, 2025
Posted by: Oaht
from Green Bay wisconsin
I purchased this phone not very long ago, only a few days ago. Everything with this phone was going great until last night. It needed a software update. So of course I installed the software update. As soon as the phone started back up it started automatically and randomly just whenever restarting the phone. I've looked up how to try and fix this and I've tried everything and nothing has worked. Returning this item.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 26, 2025
Hi there Oaht, thank you for your feedback on your Samsung Galaxy S25. We know how frustrating it can be when your device is not meeting your expectations and operating as intended. We have provided a link to the Samsung Support Team below to assist you. They can work with you one on one to determine the root cause of your frustration and help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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