Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Average customer rating
4.1 out of 5
4.1
(121 Reviews)
Open Ratings Snapshot
Rating breakdown 121 reviews
5 Stars
80
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
15
92%of customers recommend this product. 
(
67 out of 73
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Customer Rating
3 out of 5
3
Battery performance suboptimum
on June 27, 2025
Posted by: Nowshad
from West New York, New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Battery seems draining out pretty quickly and it takes longer time to charge the phone. For instance, if the battery charge is at 80% for charging 20% it takes more than 30 mins. I used to use A15. the charging was pretty fast for that device
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 30, 2025
Hi there Nowshad, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it is when your device is not meeting your expectations. We have provided links to articles to help you maximize the charging speed and battery life of your device. We have also provided a link to the Samsung Support Team if this experience continues, or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
s25 256gigs gift
on June 23, 2025
Posted by: Anonymous
from chicago, illinois
Expertise:Expert
Verified Purchase:Yes
Birthday gift to my wife she had s21 now this s25 256gigs is a new upgrade for her. shes happy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
really goodworkforthephone industry
on June 22, 2025
Posted by: luv2shop9g apachelives
great works awesome phone not just your average Ai makesi it good for me cause of pervasive developer disorders
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best
on June 20, 2025
Posted by: Judy W
Verified Purchase:Yes
I wouldn't get any other make of phone! Samsung is the best ive had including their monthly billing price
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Cop this
on June 17, 2025
Posted by: Al Bro
Verified Purchase:Yes
I like alot...fast processor great camera..easy pick for sure
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
These phones are really starting to go downhill
on June 13, 2025
Posted by: Tcapp
from Nebraska
Verified Purchase:Yes
It's hard to judge the actual phone because the software sucks. The battery drains so fast, my headphones cut in and out when on bluetooth, the speakers are quiet. I only had my s24 Plus for a year and decided to trade it in because that phone was an actual nightmare. So I will say this one is better than the 24 but I'd rather just go back to my s21 honestly.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 16, 2025
Hey Tcapp, thank you for your feedback on your Samsung Galaxy S25. We understand how important your phone is to you every day, and we would love to help you resolve any frustrations you are experiencing. We have provided links to articles to help you with the volume of your device, connection to your headphones, and battery life of your device. We have also provided a linkt o the Samsung Support Team if you continue to experience frustrations or ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Downgraded
on June 12, 2025
Posted by: JorgeL
Went from S10 to S25... noticiable lower quality screen.. No micro sd card slot.. No headphone j
jack. I only upgraded because of a broken microphone on my S10. When I am ready to upgrade again will definately look for something other than Samsung if their future is to downgrade phones. The S25 is also more blocky as if trying to emulate iphones. Not a fan of it.
Im a photographer shooting mostly wildlife. I use a high resolution camera and shoot 4k video..all my pictures look "less detailed or sharp" on the S25.
Response from Samsung USBy R&R Team, June 12, 2025
Hi there JorgeL, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We understand that upgrading to a new device can take some adjustment time as you learn new features and ways to have the experiences you are seeking. While the micro SD card option has been removed, cloud based storage expansion is an option, and can even help you keep all of your photos and videos available across your ecosystem of devices. If you prefer wired headphones to Bluetooth, you can also continue to use them with the addition of a USB-C to headphone jack adapter you would plug in to your charging port. We have also shared links to the full device manual and Samsung Support Team to offer additional assistance with the features and settings. Lastly, we have provided a link to an article to help you with the settings of the camera of this device to help capture truly stunning photos and videos. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on June 8, 2025
Posted by: Hugui
from Florida
Expertise:Expert
Great camera. Excelente battery. Good colores
Good quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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