Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Average customer rating
4.1
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
80
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
15
92%of customers recommend this product.
(
67 out of
73)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Coralred
Posted by: Bruce
Verified Purchase:Yes
Transferring data was a breeze and most features felt quite familiar with my prior Samsung.
I also have a Samsung tablet where the on/off switch is above the volume control. Why on earth would Samsung reverse that on the S25? Also, why is it a challenge just to find a way to turn the phone off. Certainly not intuitive.
Last night, I plugged the phone at 55% charged in to my Samsung charging cable. This morning, the phone was very hot and totally dead. After it cooled down, it accepted a charge and it works.
I also have a Samsung tablet where the on/off switch is above the volume control. Why on earth would Samsung reverse that on the S25? Also, why is it a challenge just to find a way to turn the phone off. Certainly not intuitive.
Last night, I plugged the phone at 55% charged in to my Samsung charging cable. This morning, the phone was very hot and totally dead. After it cooled down, it accepted a charge and it works.
Response from Samsung USBy R&R Team, July 24, 2025
Hey there Bruce, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We understand that changes to the software and overall functionality of your device can cause frustration as you adjust. We have provided a link to the complete manual for your device to help you discover the location of necessary features, and align the settings to your preferences. We have also provided a link to an article to help you with the temperature of your device to help prevent interruptions to your usage or charging. Lastly, we have provided a link to the Samsung Support Team if you continue to experience any frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: SM Bay Area
from San Francisco Bay Area
Expertise:Intermediate
Verified Purchase:Yes
I needed to replace my 7 years old Samsung phone and this Galaxy S25 base model worked very well for me. Good screen quality, pictures, general management.
I would recommend this to a friend!
Features
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Mabel
from California
Expertise:Intermediate
Verified Purchase:Yes
Love it! Upgraded from a S10+, I've used Samsung cellphones all my life
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tanuden
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
I needed a replacement for my Samsung S8 Active. I preferred a smaller phone with more capability. The S25 not only fit the bill, but with a case it is undetectably larger than my S8A. It is the perfect phone for me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Joe P
Verified Purchase:Yes
Good speed but the battery is weaker than the two-year-old, free Orbic it replaced. Much better camera though. Also the Nanit app requires a phone restart to recognize a breathing band, but that might be an app issue instead of the phone.
Response from Samsung USBy R&R Team, July 16, 2025
Hello Joe P, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We understand that changing devices and manufacturers can come with some learning curve and frustration. This device is designed with an intelligent battery that will learn your usage habits and adjust to your consumption after a short period of time. This can be sped along by allowing the battery to drain down rather than keeping the device plugged in throughout the day. We have provided links to troubleshooting guides to assist you in manually maximizing the battery of your device. We have also shared a link to a guide to assist you with the application not meeting your expectations. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: dBmtneer
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
My wife cannot stop commenting on how light the phone is. Great screen and very responsive. Highly recommend. We have a number of Samsung products and keep coming back cause they don't disappoint
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mery
from New York
Verified Purchase:Yes
My mom loves her new phone. She been a Samsung user for years
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Summer
Expertise:Intermediate
Verified Purchase:Yes
I like the phone except the camera protruding out from the phone.
Response from Samsung USBy R&R Team, July 10, 2025
Hey Summer, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are so pleased with the usage of your new device. We do recommend protective cases on all devices to ensure protection from accidental bumps and drops that occur throughout ownership of the device. This will have the added benefit of having the device lay flat and protect the camera lenses as well. We have provided a link to the Samsung Support Team if you are interested in exploring accessory options for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US