Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Average customer rating
4.2 out of 5
4.2
(116 Reviews)
Open Ratings Snapshot
Rating breakdown 116 reviews
5 Stars
78
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
12
92%of customers recommend this product. 
(
65 out of 71
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Customer Rating
2 out of 5
2
My last Samsung phone
on September 1, 2025
Posted by: Peter
Verified Purchase:Yes
I’ve been using Samsung phones for as long as I can remember, but I think this one will be my last. You brag about how good your cameras are, but the last truly good one was on the Galaxy S9. Everything after that has gone downhill. The cameras struggle in low-light environments, and don’t even get me started on the phone updates. 🙄
Response from Samsung USBy R&R Team, September 2, 2025
Hey Peter, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important specific features of your device are to you, and we would love to help you resolve your frustrations with the camera of your device. We have provided links to a troubleshooting guide to assist you, and to an article that highlights the different features and settings of your camera. We have also shared a link to the Samsung Support Team if this experience continues with your phone, or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No SD Card
on February 28, 2025
Posted by: Weapon
No SD Card makes this not even a consideration as a practicle device.
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Weapon, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S25. We understand that our customers may need more storage than comes installed with their device. We have moved away from physical storage expansion to help with the durability and water resistance of devices. We do have available cloud based digital expansion options that will help you keep all of your important data and media, as well as access to it across your ecosystem. We have provided a link to the Samsung Support Team if you have any questions about this feature. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible performance and system layout
on November 12, 2025
Posted by: Usetolovesamsung
from New Mexico
Expertise:Expert
Terrible new system. Just switched from the S20 5G and this new phone is Terrible. You have to swipe down and right to see notifications as opposed to them being right there less choice in phone set up, forced updates you don't want or need unless you're Tech savy enough to figure it out. A.I, galaxy assistant all forced to be on you're phone that i don't want but don't have a choice. So many system operations that it drains your battery. Basically had to give this phone a lobotomy to get it up to 17 hours minimum of battery life. I've since given the phone away and gotten my S20 5G fixed for simple and easy use again. Do not buy this for a grandparent or parent if they aren't tech savvy. They will not get it.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, November 13, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device after a longer period of time can come with a learning curve due to all of the updates and changes to the software. We have provided a link to the complete manual to assist you with these updates and best aligning the settings to your preferences. We have also provided links to a few articles to help you maximize the battery life if the intelligent battery has not made the adjustments to your consumption as intended. We have lastly, provided a link to the Samsung Support Team if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No SD card slot
on September 19, 2025
Posted by: Honesty
No SD card slot. For the money paid, SD card slot is a must.
Response from Samsung USBy R&R Team, September 22, 2025
Hey Honesty, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We know how important all of your media is to you every day, and not wanting to have to delete anything to keep storage open. The removal of the slot for the SD card has help enhance the durability and water resistance of your device. We do have digital cloud based expansion as an option if you are finding the storage of your device insufficient for your needs. This comes with the added benefit of access to your media on any of your connected Samsung devices. We have provided a link to the Samsung Support Team if you have questions about this option and would like assistance with setup. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice phone
on December 16, 2025
Posted by: Ajay kumar
from California
Expertise:Beginner
Verified Purchase:Yes
Phone is nice easy operate Including AI function better look
I would recommend this to a friend!
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hello Ajay kumar, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are happy to hear that you are pleased with the usage and features of your device, and that you are finding Galaxy AI useful for you. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phenomenal phone in every way
on April 18, 2025
Posted by: TheHankster
from Louisville Kentucky
Expertise:Intermediate
Extraordinary in every in hardware and software. Ease of use. Phenomenal features i have had it a month and still learning new features
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
Hey TheHankster, thank you for sharing your experience of your Samsung Galaxy S25 with us. We love hearing how extraordinary you are finding your new device, and finding new ways to use it all the time. We have provided a link to the full device manual to help you further explore your device, and another to the Samsung Support Team. These experts can work with you one on one if any questions arise as you continue using your phone, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 23, 2025
Posted by: TCat
from San Francisco, CA
Verified Purchase:Yes
This is my 3rd Samsung Galaxy phone; my last phone was a S10 which I had for 6 years & was still working fine. But I decided to upgrade. I am still learning how to take advantage of all its features and so far, very happy with it! Glad I made the jump :)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love, love, love!!
on May 23, 2025
Posted by: Angel
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
I haven't upgraded a phone in almpst 7 years. I am so glad that used Samsung to compare phones. I got exactly what I wanted, color and all!! I love it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Hi Angel, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear that after 7 years you are so pleased with the upgrade to your new device. We have provided a link to the full device manual to help you discover the full capabilities of your device, and to the Samsung Support Team if any questions come up about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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