Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Average customer rating
4.7 out of 5
4.7
(3,765 Reviews)
Open Ratings Snapshot
Rating breakdown 3,765 reviews
5 Stars
2,999
4 Stars
576
3 Stars
126
2 Stars
30
1 Star
34
88%of customers recommend this product. 
(
138 out of 156
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Customer Rating
5 out of 5
5
The dynamic phone
on September 9, 2025
Posted by: Dynamic
[This review was collected as part of a promotion.] It has the best feature; resolution, power, speed. Just the best every year, every upgrade. I choice SAMSUNG
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Dynamic, we appreciate your feedback on your Samsung Galaxy S25. We couldn't be happier to hear that you are so pleased with the usage and features of your phone. Please, don't hesitate to reach out to us again in the future any time you have questions or want to provide additional feedback to us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
disappinting
on March 11, 2025
Posted by: searchforphonescontinues
Disappointed. The older phones are better, the s25 screen and also the s25 camera and also the s25 speakers are all a downgrade from my old s10e even though s10e is from 2020. The s10e has a 12mp rear camera but the s10e is still able to capture moving kids, moving pets or scenery from the window of a moving car more easily and without a blur, and s10e doesn't have aggressive over processing, so I can blow those s10e pictures up to 8x10 size for display in my home with no problem. The s25 phone has trouble with sunlight trickling through a window making it a bright stark streak where my old s10e was able to still capture the subject no problem and left the sunlight streak off to the side just as seen through the human eye. It's like art. The s25 ai or photo processing doesn't know what to do with certain normal everyday occurrences like a small streao of sunlight, or light from a pendant light overhead. This is all with the post processing setting turned to minimize since turning it completely off isn't an option. I don't want to open camera and mess with settings or apps to get a photo I want to open and snap a photo quickly and easily and move on with no editing. I am able to do this easily with my s10e and it makes a quality photo. The 5g drains too fast, vs 4g and there's no way to force "4g only" with my carrier. So I am returning and will be using my trusted s10e while looking for something else. I feel let down by Samsung. No SD card slot, no headphone jack, no plug, no innovation. Only moving backwards. Samsung is trying to be too much like the biggest main us comp. and not leaning enough into what makes it an android.
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25. We know that new devices can come with a learning curve that can cause frustration as you adjust the settings and features to your preferences. We have provided links to a few articles to help you with the camera settings and features and ensure you don't have frustrations with the clarity and lighting of your photos. We have also shared a link to the full device manual tohelp you align the settings to your preferences, and integrate the features of Galaxy AI in to your usage. For the storage capacity of your device, if you are finding it insufficient, we have cloud based storage expansion options available that will also allow you access to your media across your ecosystem. We have lastly, provided a link to the Samsung Support Team to help you resolve any matters that are not meeting your expectations. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever
on January 26, 2026
Posted by: John
Verified Purchase:Yes
Crazy good battery life and super fast. Very happy with it.
Response from Samsung USBy R&R Team, January 27, 2026
Hi there John, thank you for your feedback on your Samsung Galaxy S25. We couldn't be happier to hear how pleased you are with the enhanced speed and battery life of your device. We have provided a link to the complete manual for your device to help you discover all of the amazing features including Galaxy AI. We have also shared a link to the Samsung Support Team to offer their expertise if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is the most customizable phone ive ever owned
on October 28, 2025
Posted by: Galaxyailover
[This review was collected as part of a promotion.] Galaxy ai has been extremely helpful and surpases other "smart assistants" in many ways, for starters its actually smart and useful but it also seems to have its own quirky personality.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 28, 2025
Hey Galaxyailover, we appreciate your feedback on your Samsung Galaxy S25. We are thrilled to hear that you are finding this device easy, fun, and customizable for your needs. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New S25
on January 16, 2026
Posted by: Lee W
Verified Purchase:Yes
My wife loves her new S25, she upgraded from S20 FE!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great features as always
on September 20, 2025
Posted by: Lippy25
[This review was collected as part of a promotion.] I'm not a big fan of Galaxy AI, but im also not a fan of AI in general.
I would love if I could customize individual text notification sounds without having to download a 3rd party app.
Other than that gripe, I never have issues with this phone, the UI is easy to navigate, there are great customization options for this phone.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Another great phone from Samsung!
on October 11, 2025
Posted by: TacoTay
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25. I upgraded from the S22 Ultra and even though my screen is a tiny bit smaller now than the Ultra, it hasn't been any issue. I quickly got used to it within the first day. It's also a little bit lighter than the Ultra as well.
The battery life on the S25 is such a huge improvement from the S22 Ultra. I knew the battery was dying quicker, but I can't believe how I didnt notice it was so much! This alone was definitely worth the upgrade.
Galaxy AI has been fun to mess around with. I found it especially useful to edit photos. When using the "erase objects" tool, the AI corrections to the items I've circled have been mostly accurate. It ends up being helpful more times than it's not.
Overall, if it wasnt for the battery issue with my S22 Ultra, I probably wouldnt have needed this upgrade. I dont feel like theres really a ton of new features that overpower the S22. However, the S25 is still a solid phone. So I would definitely love it if I were coming from a different brand or a much older phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung phone forever
on October 15, 2025
Posted by: Samsung owner
Verified Purchase:Yes
My last 4 phones have all been Samsung. My new s25 is by far the best! I love the AI features, which I am just starting to play around with and learn everything this phone can do. It takes great photos too and I love that the size of this phone is smaller than the phone I previously had. The transfer of data from my old phone to new was seamless.
The phone also arrived a day sooner than expected, which was a very nice surprise. The old phone trade in is an awesome program too! I love that they recycle/refurbish and give old phones life, new homes and keep them out of the landfill a bit longer.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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