Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Average customer rating
4.2 out of 5
4.2
(116 Reviews)
Open Ratings Snapshot
Rating breakdown 116 reviews
5 Stars
78
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
12
92%of customers recommend this product. 
(
65 out of 71
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Customer Rating
5 out of 5
5
Excellent phone at a great price.
on January 1, 2026
Posted by: Ana BM
Expertise:Intermediate
Verified Purchase:Yes
The phone is comfortable, fast, and the photo quality is exceptional.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hello Ana BM, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are so happy to hear how much you are enjoying the enhanced speed and camera quality of your new device, and that you are finding it comfortable in your hand for prolonged usage. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 128Gb (Unlocked)
on September 12, 2025
Posted by: Anonymous
Verified Purchase:Yes
Hello, sorry for late replay! I got my new cell phone Galaxy S25 128Gb (unlocked).
I'm very happy with my new phone! I still studying and check every day find something new! :)
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I feel like I downgraded.
on March 16, 2025
Posted by: Jason
from Arizona
Expertise:Expert
I am truly disappointed. This is the S24 with less features. The Smart View case has been turned off. The dimensions of this phone are the same as the S24, however it is just a bit thinner 0.4mm, enough to not fit properly in S24 cases, otherwise the thinness of it is not noticeable. The Apps screen is one giant scrolling screen instead of the swipe left right pages and swipe up/down to go back to home screen. Really really disappointing. No noticeable battery life increase either.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 17, 2025
Hey Jason, we appreciate your feedback on your Samsung Galaxy S25. We understand that new devices can take time to adjust to the changes in features and capabilities. We have provided links to some resources to help you with the exploration of the features of your phone, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Too much AI, worse instead of better
on January 31, 2026
Posted by: IJP10
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
I just "upgraded" from an S10 because my old phone was damaged. I am sad. The S25 has too much AI nonsense mucking it up.
Things that worked well before have been changed to AI and are now worse. For example, Smart Select which worked great and I used nearly daily is now AI Select. It is slower and more cumbersome now. It no longer snaps to photos. And it has an annoying and worthless magical sort of glow, as if we will think this is really so "Intelligent" because it glows.
I miss the headphone jack and was sad to have to replace my headphones (wasted money). I NEVER want bluetooth and the hassle of charging them much less being an experiment in what that does to one's brain. Plus I have found zero wireless headphones that fit my ears without extreme pain. The old Samsung wired ones that came with the S10 fit.
I also hate that all the external buttons are now on the right side. my phone holder in the car covers the power button, causing it to accidentally activate AI.
Overall, wish they would stop it with the AI no one wants.
Response from Samsung USBy R&R Team, February 2, 2026
Hello IJP10, thank you for your feedback on your Samsung Galaxy S25. We know that upgrading to a new device can come with a learning curve that can cause frustration. We have provided a link to an article tohelp you with the refresh rate of your device to help you maximize the speed of your phone. We have also provided a link to the complete manual for your device to help you best align the settings to your preferences, and disable any features you are not finding enjoyable or useful for your needs. We have also provided a link to the Samsung Support Team to assist you with any questions, and if you are wanting to continue to use your favorite wired headphones with a USB-C to headphone jack adatper. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
entire phone.
on November 12, 2025
Posted by: smith
i BEG of you: do NOT get this phone.
i wish i bought anything else.
MANDATORY to log into your phone with google, which you then have to upload your own private info just to verify yourself.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, November 12, 2025
Hi Smith, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how important your security of your device is to you every day, and needing to feel that your data is secure at all times. We have provided a link to the Samsung Support Team if you are interested in discussing ways to customize your device to feel comfortable using, and have the peace of mind that your data is secure. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad advice
on April 20, 2025
Posted by: James
I continue to get updates that mess me up. I have to seek advice as to change things back. The latest suggested i swipe to view most popular apps. Out of curiosity, I did and completely lost my Home screen setup. Now I can't even make calls
Response from Samsung USBy R&R Team, April 21, 2025
Hey James, thank you for your feedback on your Samsung Galaxy S25. We understand how frustrating it is when your device is not functioning as intended or expected. We have provided a link to the Samsung Support Team to offer one on one assistance with your updates and settings of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Downgraded Screen
on November 29, 2025
Posted by: Grady
Verified Purchase:Yes
It seems that the S25 has a downgraded screen from previous models. The screen scratches easily. In less than a month the screen developed a deep scratch from normal use. I had a S21 for 4+ years and never had a scratch. Additionally, this screen is a dust magnet. Anytime I take it out of my pocket the screen has dust all over it.
Response from Samsung USBy R&R Team, December 1, 2025
Hey Grady, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We know how important your phone is to you every day, and wanting the peace of mind that comes with the assurance of durability. We do have screen protectors available for your device to help provide this peace of mind, and assist with the dust you mention experiencing with your phone. We have provided a link to the Samsung Support Team to assist you if you have questions about available accessories. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25
on December 16, 2025
Posted by: Jason
Expertise:Intermediate
Verified Purchase:Yes
Great phone.
Snappy user interface, good build quality.
I prefer the smaller sized Samsung phones (s10) so if you are looking for something a little smaller sized than the standard phones today, this phone is a good fit.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Jason, we appreciate your feedback on your Samsung Galaxy S25. We love hearing how much you are loving the usage of your phone, find the usage fast, and that the device feels good to you in your hand. We have provided a link to the complete manual for your device to help you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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