Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Average customer rating
4.2 out of 5
4.2
(116 Reviews)
Open Ratings Snapshot
Rating breakdown 116 reviews
5 Stars
78
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
12
92%of customers recommend this product. 
(
65 out of 71
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Customer Rating
3 out of 5
3
The jury is out
on July 23, 2025
Posted by: Bruce
Verified Purchase:Yes
Transferring data was a breeze and most features felt quite familiar with my prior Samsung.
I also have a Samsung tablet where the on/off switch is above the volume control. Why on earth would Samsung reverse that on the S25? Also, why is it a challenge just to find a way to turn the phone off. Certainly not intuitive.
Last night, I plugged the phone at 55% charged in to my Samsung charging cable. This morning, the phone was very hot and totally dead. After it cooled down, it accepted a charge and it works.
Response from Samsung USBy R&R Team, July 24, 2025
Hey there Bruce, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We understand that changes to the software and overall functionality of your device can cause frustration as you adjust. We have provided a link to the complete manual for your device to help you discover the location of necessary features, and align the settings to your preferences. We have also provided a link to an article to help you with the temperature of your device to help prevent interruptions to your usage or charging. Lastly, we have provided a link to the Samsung Support Team if you continue to experience any frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy s25
on August 19, 2025
Posted by: Jody
from Springfield Massachusetts
Expertise:Expert
Verified Purchase:Yes
Bought this phone for my daughter she wanted the ultra but I wasn't budget for that so the Galaxy s25 was perfect she absolutely love it I love it too. Perfect
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 perfect for my to go phone
on September 3, 2025
Posted by: Rina
Verified Purchase:Yes
I bought the galaxy S25 because my galaxy flip z6 broke, the screen went black and wouldn't turn on. So I kinda move back in to a single piece phone instead of flip phone. I picked the color coral red, it's pretty and like that it's not too big and not too small just perfect for my hands. Other feature that I also like is that it allows you to have a finger or thumb print for unlocking the phone. Camera is great as always and the battery life too.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth The Upgrade
on September 5, 2025
Posted by: Mike
from West Virginia
Expertise:Intermediate
Verified Purchase:Yes
Without quoting technical specifications, the performance and improved features of the S25 are worth the move to upgrade. Fast charging time, smoother scrolling and a more responsive interface, are all desirable attributes.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25
on October 19, 2025
Posted by: Arsh
from Oklahoma
Expertise:Intermediate
Good. . . . .
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2025
Hi there Arsh, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We are so happy to hear how pleased you are with the usage of your device, and finding it good for all of your needs. We have shared links to a few resources to help you discover additional features, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Should've got a Motorola
on December 21, 2025
Posted by: AgentJ25
Expertise:Intermediate
I feel like I went back in time with this phone. I Traded in a perfectly good s21 because I needed dual Sim but lost call/speaker quality, video and photos are terrible. I was reluctant to get another samsung device and can assure I will not be again in the future.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 22, 2025
Hello AgentJ25, we appreciate your feedback on your Samsung Galaxy S25. We know how distressing it is when you have a new device that is not meeting your expectations. We have provided links to a few articles to help you with the audio quality of your device. We have also shared links to an article to help you with the different camera settings and features for the best possible photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade
on December 25, 2025
Posted by: Brandi
from Macon, IL
Expertise:Expert
Verified Purchase:Yes
This was an upgrade for my daughter and she loves the color!
I would recommend this to a friend!
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
So far so good...
on December 30, 2025
Posted by: Yeets
from Woodsboro, MD
Expertise:Intermediate
Verified Purchase:Yes
Hope it keeps going well and does not disappoint like the A54 I purchased last year...
I would recommend this to a friend!
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 31, 2025
Hello Yeets, we appreciate your feedback on your Samsung Galaxy S25. We are happy to hear how pleased you have been with the inital setup and usage of your device. We have shared a link below to the Samsung Support Team to assist you if you do experience any thing out of the ordinary or have questions about your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 33-40 of 116 results 
<< 1 ... 3 4 5 6 7 ... 15 >>