Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Average customer rating
4.2
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
78
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
12
92%of customers recommend this product.
(
65 out of
71)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 256GB S931U Unlocked - Pinkgold
Posted by: Mary
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I am very happy with my new Galaxy S25. The camera takes very good pictures. I had a s22 and I think things are easier to use on the 25.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Momlife
from Norfolk, VA
Expertise:Intermediate
Verified Purchase:Yes
Needed a new phone. serves its purpose. No complaints.
I always buy unlocked phone as these ATT/Verizon don't perform very well overseas even when unlocked by carrier. I travel a lot and need to be able to change out the sim card when necessary.
I always buy unlocked phone as these ATT/Verizon don't perform very well overseas even when unlocked by carrier. I travel a lot and need to be able to change out the sim card when necessary.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
DANGEROUS!
on November 9, 2025
Posted by: Dont text and drive
Bluetooth consistently at one minute 40 seconds it is turning off "audio" in the Bluetooth settings for the device. My family all just got new phones and all four disconnect the same way. It's very inconvenient that it does it for my vehicle because I have to consistently look at my phone while driving to turn back on audio in the Bluetooth settings anytime I set off. It's dangerous and I hope this issue is resolved soon.
Response from Samsung USBy R&R Team, November 10, 2025
Hey there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the reliable connection of your device through Bluetooth is to you every day. We have provided a link to a troubleshooting guide to assist you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
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Samsung Community
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Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Alaska
Expertise:Expert
Verified Purchase:Yes
Upgraded from an S23 and I'm very happy. The S25 is very responsive, slightly thinner and lighter which is good for me. The screen is crisp, clear, images load quickly. Overall a positive upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 12, 2026
Hi Rebecca, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We are thrilled to hear how pleased you are with the responsiveness, lighter design, and appearance of your device. We have provided links to resources to help you discover all of the enhanced features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Mediocre
on February 11, 2026
Posted by: A nickname
3 stars you upgraded what people do not care about wonderful! Ai I can wait to ignore it. Same problems as always 5 percent battery need the flashlight to find charger to bad just turn up the brightness on your screen and use that, just kidding that times out in 10 seconds you are at 5 percent battery you have no rights to your property. How has this problem not been fixed in the last 3 models? I hate leaving reviews but here I am also the speakers are a down grade form the 23 model. Louder but now they echo so the person you are talking to can here you. As if the most important part of a cellphone is not calling
Response from Samsung USBy R&R Team, February 11, 2026
Hello there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We know how disappointing it can be when your device is not meeting expectations. We would love to help you troubleshoot the frustrations you mention experiencing for the best possible experience with your device. We have provided links to troubleshooting guides to help you maximize the battery life and troubleshoot the microphone or speakers of your device. We have also shared a link to the Samsung Support Team for your convenience if these experiences continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Written by a customer while visiting Samsung US
Customer Rating
2
Cloud storage isn't a reliable option for anyone
on March 26, 2025
Posted by: ColdIsland
from San Juan Island, WA
Expertise:Expert
Horrible Memory, Bring back the SD Cards! I am often out in the wilderness or just in rural areas with no cell service, which also means no cloud access, but I still need to take photos and record video. The 256GB of storage is absolutely insufficient for this on even a basic level. Samsung says this is for durability, but my S20 had an SD card and handled being immersed in salt water more than a few times and all kinds of abuse, I had it for 6 years! We all know this is just a cash grab situation to charge for more cloud storage, despite it being horrible for the environment to run all those servers continuously instead of of having local storage right there on the phone. I'm returning this phone and looking at other manufacturers after over 20 years as a loyal Samsung phone user. Bring back the SD cards and I'll come back.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, March 27, 2025
Hi there ColdIsland, we appreciate your feedback on your Samsung Galaxy S25. We understand that our customers have a range of needs from their chosen device, and are not always connected to their carrier. We have provided a li nk to the Samsung Support Team below. These experts can help review any additional options that may be available to help you resolve this frustration. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Very fast phone, easy to activate.
on September 8, 2025
Posted by: Old Operator
This is a great phone, great sound and very easy to activate. It shipped very fast. It is very light. I'm glad I did the upgrade.
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Old Operator, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are so happy to hear you are so pleased with the usage of your new device, and found the inital setup so easy. We have provided a link to the complete manual for your device, and to the Samsung Support Team. These resources can assist you in discovering the full capabilities, aligning the settings to your preferences, and answer any questions that come up along the way. Thank you forbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Posted by: Erica
Expertise:Intermediate
Verified Purchase:Yes
Such an upgrade from my Galaxy S9 that I had for over 6 years. It's super responsive and sleek.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 28, 2025
Hey Erica, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25. We are thrilled to hear that you are so pleased with your upgrade to your new device. We have shared a link to the full manual for your device to help you maximize your experience and discover all of the enhanced features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US