Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Average customer rating
4.1
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
417
4 Stars
83
3 Stars
11
2 Stars
14
1 Star
100
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Customer Rating
1
Hate the new formula! Bring back the old
on May 23, 2017
Posted by: Unhappy Shopper
from Austin, Tx
I have purchased the old product for years and would drive all over to find the refills. I was having trouble finding them and bought a regular size container. I noticed the liquid looked a little different but boy is it different when you actually use it. It is horrible! I will not buy it again. So sad as I loved the old formula. It was fantastic for the kitchen. Softsoap you messed up big time. Bring back the old formula!
Cons: Difficult To Use, Doesn't lather, Not much thicker than water, Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your loyalty to our brand and are sorry to hear the new formulation didn't meet your expectations. We'd like to speak with you directly so we can find out more about your experience and resolve this with you. Please give us a call at 1-800-255-7552. Thanks and we hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula is nothing like the old one!
on May 9, 2017
Posted by: NBZ
from Temecula, CA
We finally ran out of our refills for the old version of this product and I went to the store today only to find out it's been discontinued. The new product is nothing like the old one. It doesn't lather the same and the smell is not nearly as fresh as the original formula. I'm so disappointed! If it's not broken, don't fix it! Now I have to find a new brand because the new formula might as well be dollar store soap for the lack of quality compared to the original formula!
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your loyalty and are sorry to hear the new formulation didn't meet your expectations. We would like to speak with you so we can find out more about your experience and work to resolve this with you. Please give us a call at 1-800-255-7552. Thanks and we hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why replace what worked so well?
on May 7, 2017
Posted by: M.A.
from Danville, Illinois
This product does not come close to the old Kitchen Fresh Hands. I can't really say anything positive about it. We bo ught two bottles and have to make our way through those and tben find something else. Takes twice as much soap to get half the lather. Wait a second. Twice as much product? Hmmm. Nahhh! They wouldn't do tbat.
Cons: Difficult To Use, Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear it's not working as w ell for you as the previous formula. We'd like to speak with you directly so we can gather some additional details and help resolve this with you. Can you please call us at 1-800-255-7552at your earliest convenience? We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
- Bring Back The Original Formula
on May 4, 2017
Posted by: K
from Arizona
Have used the old version for years new one has methylchloroisothiazolinone and methylisothiazolinone highly allergic google them and see the damage caused
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your loyalty over the years and are sorry to hear about your concern with our new formulation. We'd like to speak with you directly so we can find out more about your experience. Please call us at your earliest convenience at 1-800-255-7552. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Agreed - Bring Back The Original Formula
on May 2, 2017
Posted by: Erin
from Ohio
I agree with the other reviews, this new formula is awful!!! They should have kept the original formula as it was great! I usually don't always buy name brand products but I was a loyal buyer of this soap for the kitchen. It definitely doesn't smell as good and doesn't lather as well. I will be buying another brand of soap going forward unless they bring back the original formula. Sorry Softsoap, you messed up on this one.
Cons: Poor Lather, Unattractive Packaging, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your feedback and are sorry to hear the new formula did not work as well for you as the previous formulation. We would like to speak with you so we can find out more about your experience and help resolve this with you. Please call us at your earliest convenience at 1-800-255-7552. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
I want the old Kitchen Fresh Hands back
on May 1, 2017
Posted by: Fred
from Texas
Why would you discontinue the previous Kitchen Fresh Hands product? I bought it specifically because it was NOT antibacterial. Antimicrobials have been shown to be ineffective in hand soaps and likely contribute to the already out of control antibiotic resistance problems we are currently dealing with. I don't want antibiotics in my hand soap, and I definitely do not want them in my kitchen. Not happy. Will look elsewhere for appropriate hand soap for kitchen use.
Cons: Antibacterial
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We have recently updated the formulation of our Softsoap Kitchen Fresh Hands Liquid Hand Soap. We will let our brand team know that you preferred our non-antibacterial formula. Perhaps you would be interested in trying our Softsoap Kitchen Citrus Bliss Foaming Hand Soap which is a non-antibacterial formula. You can learn more about this product here: http://www.softsoap.com/hand-soap/citrus-soap-foaming If we can be of further assistance, please feel to reach out to us at 1-800-255-7552.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back old formula
on April 30, 2017
Posted by: SC
from Texas
I've used the soft soap kitchen fresh hands for years and loved the old formula. The new formula is watery and doesn't lather well, which is a must somewhere like the kitchen. Further, soap doesn't need to be "antibacterial" as research demonstrates that this could lead to resistant bacteria. Regular soap is effective for keeping your hands clean in the home. Please bring back the old formula.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thank you for your feedback on the new formulation of our Softsoap Kitchen Fresh Hands Liquid Hand Soap. We will share your comments with our brand team. Perhaps you may be interested in trying our Softsoap Kitchen Citrus Bliss Foaming Hand Soap which is a non-antibacterial formula. You can learn more about this product here: http://www.softsoap.com/hand-soap/citrus-soap-foaming If we can be of further assistance, please feel to reach out to us at 1-800-255-7552.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the original!!!!
on April 30, 2017
Posted by: Lisa
from Iowa
I couldn't find the original Kitchen lemon soap I normally use anywhere so I bought this hoping it would be similar. Not At All! Like others have commented, it doesn't lather like the other, the smell isn't even close. I didn't feel that my hands were clean and it didn't work well in the built-in pump next to my kitchen sink. I would like to know where I can by the original kitchen soap with the little beads. Why change something that works?!?! If it is discontinued, I will be looking for another brand of soap that does what the old one did.
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thank you for writing your review about your experience with our Softsoap Kitchen Fresh Hands Liquid Hand Soap. This product has recently been reformulated and we're sorry to see it did not work as well for you as the previous formulation. We would like to speak to you so we can find out more about your experience and work to resolve this with you. Can you please call us at 1-800-255-7552 at your earliest convenience? We hope to speak to you soon.
Written by a customer while visiting softsoap.com