Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Average customer rating
4.1
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
417
4 Stars
83
3 Stars
11
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Customer Rating
1
PLEASE...bring back the old formula?!
on June 6, 2017
Posted by: WenderWoman
from Dallas, TX
I've been searching high and low for the old/original formula Softsoap Kitchen Fresh Hands Soap refill for my kitchen soap dispenser. Since I could not find it, I bought the new formula, which is TERRIBLE! It does not foam up and it's really watery. Highly disappointed! Now I am looking for a better alternative. Please, please bring back the old formula.
Pros: None!
Cons: Difficult To Use, Poor Lather, Watery
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We thank you for your feedback on our new formulation of Softsoap Kitchen Fresh Hands Liquid Hand Soap. We're sorry to hear it did not foam well and seemed to be more watery. We appreciate your loyalty and would like to speak to you directly to help. Please call us at 1-800-255-7552 at your earliest convenience. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the old kitchen fresh refill!! And pump soap.
on June 5, 2017
Posted by: San
from Laguna Beach
I bought this. I did not get a free sample.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your feedback on our Softsoap Kitchen Fresh Hands Liquid Hand Soap. We would like to speak with you so we can find out more about your experience with our new formula and resolve this with you. At your earliest convenience, please give us a call at 1-800-255-7552. Thanks and we hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula sucks and is ineffective!!!!
on June 4, 2017
Posted by: Former Customer
from Northern California
I would give it ZERO stars if I could. The old formula was great. This new formula sucks. Why mess with a good thing? If it ain't broke, don't fix it. As a result of changing the formula on this soap, we will no longer be buying it. Hopefully they come to their senses and return to the original formula... until then, we'll be buying something else.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our new formula did not meet your expectations. We'd like to speak with you directly to gather some additional details and help resolve this with you. Please give us a call at 1-800-255-7552 at your earliest convenience. Thank you for your feedback and we hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Lemony water for your hands
on May 31, 2017
Posted by: Yodamom
from Phoenix, AZ
I loved the original Softsoap Lemon Kitchen Fresh Hands and have used it for years. I couldn't find my usual refill bottle at the store, so I got this other Softsoap Lemon hand soap and it is just terrible. So watery and useless. I can't wait to throw it out and am extremely disappointed. Now looking for something, anything, else to use in my kitchen soap dispenser. P.S. I accidentally clicked on 'received as a sample' below, but there is no way to unclick. I did not get a sample - I have purchased and used the original product for years.
Cons: Dries Skin, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your loyalty and are sorry to hear about your disappointment with our updated formulation of our Softsoap Kitchen Fresh Hands Liquid Hand Soap. We would like the opportunity to speak with you directly so we can work to resolve this with you. Please call us at 1-800-255-7552 at your earliest convenience. Thank you and we hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
BRING BACK THE ORIGINAL FORMULA
on May 30, 2017
Posted by: Didi
from Newton, MA
Bring back the old formula. This replacement is Awful and the reviews show this.
Cons: Difficult To Use, Dries Skin, Poor Lather, Sticky Residue, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your feedback on the updated formula and will share it with our brand team. We'd like to learn more about your experience. At your earliest convenience, please call us at 1-800-255-7552. Thanks and we hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new formulation is a terrible product
on May 28, 2017
Posted by: Mike
from New York
The original formulation was perfect - high lather, cleaned extremely well, left hands moisturized. The new formulation does none of these, and is antibacterial as well - which is harmful to the environment and counter to the trend in consumer products. What were you thinking?? The old formula was unique. Bring back the old formula!
Cons: Antibacterial, Difficult To Use, Dries Skin, Poor Lather, Watery viscosity
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi Mike, We're sorry to hear about your experience with the new formulation. We'd like to speak with you directly so we can gather some additional details and work to resolve this with you. Please call us at your earliest convenience at 1-800-255-7552. Thanks and we hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Discontinued the original formula - Big Mistake!
on May 25, 2017
Posted by: McTexan
from Dallas, TX
Why did SoftSoap change such a good product? Worked great, smelled great and NO soft hand soap was as attractive looking.
Cons: Poor Lather, Unpleasant Smell
I would recommend this to a friend!
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your feedback on our new formula and are sorry to hear it did not work as well for you as the previous formulation. We'd like to speak with you so we can find out more about your experience and help resolve this with you. Please call us at your earliest convenience at 1-800-255-7552. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Hate the new formula! Bring back the old
on May 23, 2017
Posted by: Unhappy Shopper
from Austin, Tx
I have purchased the old product for years and would drive all over to find the refills. I was having trouble finding them and bought a regular size container. I noticed the liquid looked a little different but boy is it different when you actually use it. It is horrible! I will not buy it again. So sad as I loved the old formula. It was fantastic for the kitchen. Softsoap you messed up big time. Bring back the old formula!
Cons: Difficult To Use, Doesn't lather, Not much thicker than water, Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your loyalty to our brand and are sorry to hear the new formulation didn't meet your expectations. We'd like to speak with you directly so we can find out more about your experience and resolve this with you. Please give us a call at 1-800-255-7552. Thanks and we hope to speak with you soon.
Written by a customer while visiting softsoap.com