Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Average customer rating
4.1
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
417
4 Stars
83
3 Stars
11
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Customer Rating
1
Terrible product!!!
on June 27, 2017
Posted by: Reb
from Virginia
Loved the old product. Really dislike the new product. I will not buy it again. Doesn't lather well. Nice lemon scent of the original is gone. Thin, not thick like the old product. Doesn't remove odors like the old product.
Cons: Dries Skin, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your loyalty and are sorry to hear our new Softsoap Kitchen Fresh Hands Liquid Hand Soap did not work as well for you as the previous formula did. We'd like to speak with you so we can find out more about your experience and help resolve this with you. We hope you will call us at 1-800-255-7552 at your earliest convenience. Thank you and we look forward to speaking with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
2
The new formula (2017) leaves a sticky residue on hands
on June 25, 2017
Posted by: From Virginia
from Virginia
The new lemon formula (2017) leaves a sticky residue on hands. I wonder why!! Does not feel as clean as the older lemon formula. I ordered a set of 6 of these and have tried it recently.
Pros: Pleasant Smell
Cons: Sticky Residue
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our new formula seemed to leave a residue and not feel as clean as our previous formula. We'd like to speak with you directly so we can work to resolve this with you. We hope you will call us at 1-800-255-7552 at your earliest convenience. Thank you and we look hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
horrible new formula...will never buy again
on June 22, 2017
Posted by: old hippie lady
from Tennessee
I once used kitchen fresh soft soap for many years, but the company has unwisely changed formula and I will never buy again. Old formula had wonderful moisture beads, beautiful lemon scent and had very great lather. The old formula removed cooking odors well and did not dry out skin. The new formula only lasted about 1/3 as long as a bottle of the old formula. Perhaps that is why the company changed the product so we would have to purchase more often. So sad I have to find a new brand. Please consider bringing old formula back. I will never purchase again unless they go back to the old formula.
Cons: Dries Skin, Poor Lather, Unpleasant Smell, no lemon fresh scent, no moisture beads, water thin formula
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your many years of loyalty to our brand and are sorry to hear about your experience with our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We'd like to speak with you so we can gather some additional details about your experience and work to resolve this with you. We hope you will give us a call at 1-800-255-7552 at your earliest convenience. Thank you and we hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula is terrible.
on June 16, 2017
Posted by: Hollygal
from Maryland
I loved the old kitchen fresh formula. I have been buying it for years. It was great for removing garlic and other odors from my hands and left them feeling clean but not dried out. The new formula is very watery and you have to use twice as much soap to even get it to clean your hands. I can't even smell the lemon scent minutes after using it and it does not remove odors as effectively as the old version. I do not recommend this new version and I hope that they bring back to original since it was a far superior product. (As other reviews stated, I was unable to choose "No" under the "received this as a sample" area on the review page. I did not receive a sample. I purchased the full sized bottle.)
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thank you for being a loyal Softsoap fan for so many years. We're sorry to hear our updated formula did not work as well for you as the previous formulation did. We would like the opportunity to speak with you so we can gather some additional details and help resolve this to your satisfaction. Please call us at 1-800-255-7552 at your earliest convenience. Thank you and we hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the lemon kitchen formula
on June 14, 2017
Posted by: Jean
from New Jersey
I loved the lemon kitchen soap and it suddenly disappeared from shelves! I tried the replacement & hate it! Bring back the original!!!!!! A review on the old would be 5 stars! Did NOT get free sample, that came up at end of this review and I can't change it!
Cons: Difficult To Use, Dries Skin, Poor Lather, Sticky Residue, Unattractive Packaging, Unpleasant Smell, Watery
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our new Softsoap Kitchen Fresh Hands Liquid Hand Soap did not meet your expectations. We'd like to speak with you so we can find out more about your experience and help resolve this with you. We hope you will give us a call at 1-800-255-7552 at your earliest convenience. Thank you and we look forward to speaking with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
This new formula is garbage!
on June 11, 2017
Posted by: EfeX
from California
This used to be a great handsoap fit the kitchen, but they recently changed the formula and packaging and now it is just an ordinary handsoap. The old version had a better consistency and scrubbed hands clean of handling raw meats, eggs, and other foods. It now comes in a smaller size as well, so no value. I will not purchase again.
Pros: Pleasant Smell
Cons: Dries Skin, Poor Lather, Unattractive Packaging, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our new Softsoap Kitchen Fresh Hands Liquid Hand Soap did not work as well for you as our previous formula. We'd like to speak with you so we can find out more about your experience and help resolve this with you. We hope you will give us a call at 1-800-255-7552 at your earliest convenience. Thanks and we look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
BRING BACK OLD LEMON FORMULA
on June 10, 2017
Posted by: Nicky
from Eldersburg, MD
Why can't you leave things well enough alone! The old formula was great, perfect for washing dirty kitchen hands, bring it back. This one stinks
Cons: Dries Skin, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear the new formula didn't work as well for you as the previous Softsoap Kitchen Fresh Hands Liquid Hand Soap formula. Your feedback is important to us and we'd like to speak with you so we can gather some additional details about your experience. At your earliest convenience, please give us a call at 1-800-255-7552. Thanks and we hope to talk to you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
TERRIBLE CHANGE: DO NOT BUY
on June 8, 2017
Posted by: Dissatisfied Customer
from Santa Ana, CA
The older version was great. I loved the texture, the lather, and the way the lemon smell covered the smell of my hands after cooking, taking out the trash, or washing dishes. It removed any smells of meat and left my hands feeling great. This new version does NONE of that. I now have to find a new kitchen soap. Way to ruin a product!
Cons: Downgrade from previous version, Dries Skin, Poor Lather, Too thin. Feels like Purell and not soap., Unattractive Packaging, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our Softsoap Kitchen Fresh Hands Liquid Hand Soap new formula did not work as well as our previous formula. Your feedback is important to us and we'd like the opportunity to speak with you so we can gather some additional details to resolve this with you. Please call us at 1-800-255-7552 at your convenience. Thank you and we hope to speak with you soon.
Written by a customer while visiting softsoap.com