Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Average customer rating
4.1
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
417
4 Stars
83
3 Stars
11
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Customer Rating
1
I would never buy this again
on August 6, 2017
Posted by: Priyanka
from Parsippany,NJ
I used the Kitchen Fresh Hands for years and was always satisfied. It cleaned and deodorized my hand very well but I could not find the refills anymore, so I bought the new one and noticed that the label had changed. This product is definitely not the same. Its thin, doesn't suds up and deodorize like before. Please reconsider going back to the original formula which worked. Please please bring back the old one because that is the bestest of all. Wrongly selected as got sample.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your years of loyalty to our brand and we're so sorry to hear about your experience with our new formula. We hope you'll give us a chance to make it right. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 081474374A. We hope to resolve this for you quickly.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointing change
on August 4, 2017
Posted by: Susansm
from Pittsburgh, PA
I have used the Kitchen Hands Soft Soap for years and loved the fragrance beads and way that it cleaned my hands when cooking. This new version is a bad marketing decision and misleading. The label touts "50% more". What that means is that water was added to make it more liquid. When you pump it onto your hands, it runs off. Terrible product. I'll look for another brand.
Cons: Dries Skin, Poor Lather, Sticky Residue, Watery
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your experience with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap and would like to help. Please contact us by calling 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com (Please use Reference number 081462847A). We're ready and waiting to hear from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Never Again!
on July 28, 2017
Posted by: Ade
from Pittsburgh
This changed formula is a BIG mistake! I will not buy again until / unless the prior formulation is brought back!
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear that you do not like the new formula. We appreciate your taking the time to provide us with this feedback and we will let the brand team know. Thanks.
Written by a customer while visiting softsoap.com
Customer Rating
1
What Happened to the Kitchen Fresh Hands?
on July 18, 2017
Posted by: Eve
from Pittsburgh, PA
I used the Kitchen Fresh Hands for years and was always satisfied. It cleaned and deodorized with alot of suds! I could not find the refills anymore, so I bought an individual size and noticed that the label had changed. This product is definitely not the same. Its thin, doesn't suds up and deodorize like before. Please reconsider going back to the original formula which worked.
Cons: Difficult To Use, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your experience with our Softsoap Antibacterial Kitchen Fresh Hands Liquid Hand Soap. We'd like to talk with you to get some additional information, and try to resolve this to your satisfaction. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 081448888A. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula lost this loyal customer
on July 16, 2017
Posted by: Dissatisfied Consumer
from Ojai, CA
I used to use the old Kitchen Fresh Hands daily, at home and work. It was the best product for cleaning hands and removing offensive odors. It's OLD, thicker formula lathered well and cleaned well with one pump. The new formula is no better than colored water. Even with two or three pumps it still doesn't lather sufficiently, and half the time when I pump the watery soap out it misses the target completely and ends up wasted in the bottom of the sink due to its watery consistency. I'll NEVER purchase the new version again! Softsoap, I hope you come to your senses and bring back the old formula, because as of now, you've lost a loyal customer.
Cons: Difficult To Use, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're so sorry to hear of your experience with the new formulation and want to work to make this right for you. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 081448913A - we're waiting to hear from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible change in soap
on July 13, 2017
Posted by: Doug
from Millsboro DE
So thin you cant get enough to wash your hands , seems this is a newer version of kitchen hand soap. Worst product ever .... Cant clean old soap off of hands ,now.....Booooooooooo
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your experience with our new formula and would like to help. Please contact us by calling 1-800-255-7552. We're ready and waiting to hear from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Loved the old; hate the new kitchen lemon.
on July 10, 2017
Posted by: CatWarmer
from San Diego CA
I loved the old formula, both the look of the packaging (the yellow went beautifully with my kitchen decor) and the effectiveness of the product itself. The new looks very odd (some sort of cloudy white substance along with the yellow) and does not lather. I hate using it and will probably throw it out. I will see if I can find a different company's product that will give me the same satisfaction as SoftSoap's discontinued product. Please please please bring it back!!!!!
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thanks for writing your review and letting us know you weren't happy with the new Softsoap Kitchen Fresh Hands formulation. We want to speak with you about your experience, so please call us at 1-800-255-7552 at your earliest convenience. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Will not buy again
on June 30, 2017
Posted by: Les
from Stevensville Michigan
We loved the old kitchen soap. Hate the new one. Slimed and thin. Will not buy again. Used the old one for years. Very disappointed.
Cons: Hate the new formula. Will buy elsewhere.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thanks for writing your review and letting us know you weren't happy with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We want to work with you to make this right, so please call us at 1-800-255-7552. We appreciate your longtime loyalty to our brand and hope we can speak with you soon.
Written by a customer while visiting softsoap.com