Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Average customer rating
4.1
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
417
4 Stars
83
3 Stars
11
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Customer Rating
1
Do not buy this
on September 26, 2017
Posted by: needsofthands
from Philadelphia, pa
This new product is horrible. Go back to the old formula. I had purchased the old refills on a regular basis. Bought the new formula once and never finished the bottle. I added it to a built in soap dispenser in my kitchen: believe what they say, it cannot be mixed with other soaps. Not sure why, but I could hardly pump any soap and what did come out was very watery. Do not buy this.
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your experience with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. Since the formulas of these products are slightly different and unique, we are not able to recommend the mixing of the products as undesirable results can occur, as you described. Please give us a call at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com so we can take care of this for you. Please mention reference number 084609922A in your communication. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible
on September 20, 2017
Posted by: Unhappy Consumer
from Florida
Very disappointed. Product is watery, doesn't lather, doesn't have the fresh scent as the original with the beads in it. Don't feel clean after using it. Please go back to the original product.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your taking the time to review our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We are sorry to hear that the new formulation was not as effective as our previous formula. If you would be willing to contact us at 1-800-255-7552, or by emailing here Consumer_HelpNA@colpal.com, we would be happy to tell you about other options available. We hope you will give us another try.
Written by a customer while visiting softsoap.com
Customer Rating
1
I do not like this product!!!
on September 11, 2017
Posted by: Country
from Texas
The original product was wonderful. I bought several containers at one time. Loved the refill also. Please bring back the original formula either citrus extracts. This one was thicker and had a better smell. This new product isn't even worth buying, it's terrible. This product isn't worth rating!!!
Cons: Difficult To Use, Poor Lather, Thin and runny, slides right off you hand
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thank you for taking the time to share your experience with our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We're sorry you didn't care for the new formula. If you would be willing to contact us at 1-800-255-7552, or by emailing here Consumer_HelpNA@colpal.com, we would be happy to tell you about some of our other options available. We hope you will give us another try.
Written by a customer while visiting softsoap.com
Customer Rating
1
What Were You Thinking?!
on August 31, 2017
Posted by: Frustrated Consumer
from North Alabama
I LOVED the original product! So did EVERYONE I know. This new antibacterial version is awful. Feels weird, doesn't eliminate the odors like the original, & dries your hands out. BRING BACK THE ORIGINAL! NOW, PLEASE!
Pros: ZERO pros for this product
Cons: Dries Skin, This product isn't even close to the original!, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're so sorry that you had that experience and want to help. Won't you please call us at 1-800-255-7552 so we can resolve this for you? Thanks and we really hope to hear from you. Please mention Reference number 083026471A so we can pull up this information. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
New version is AWFUL
on August 27, 2017
Posted by: Sam in the kitchen
from Tucson, AZ
I wouldn't use this new version if it were FREE. The original version was my absolute favorite. It smelled amazing in a natural I just rubbed lemons all over my hands kind of way. It lathered beautifully and really made me feel clean. I'm a fanatical washer, but it never dried out my hands. I was on the hunt for a few more refill bottles when I discovered the formula had changed. It's terrible!! The smell alone is enough to make me hate it- the lovely natural lemon scent has been replaced with a horrible chemical scent that reminds me of a harsh floor cleaner. It doesn't lather very well either. One try was enough to make me throw the entire bottle into the trash. So disappointing. I would have given this a negative rating if possible.
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi Sam, We are sorry to hear our new formula has not worked out as well for you as our previous version did. We'd like to speak with you to get some additional information about your experience, and to resolve this to your satisfaction. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com Please use Reference number 083026462A. Thanks and we look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
4
Old or new??
on August 26, 2017
Posted by: Cliff
from Avon lake, ohio
We would buy the Siftsoap Kitchen Fresh due to its ability to remove odors from cleaning or really anything we were doing. The soap seemed to lather well, and leave your hands feeling clean and smelling fresh. However, I can't find it anymore and really wish I could. To the manufacture, are you discontinuing this product line? If so, do you plan to replace it with something else as effective? My wife has purchased other Siftsoap, none work as that one did and the last few, don't seem to do anything st all, they are like water, don't clean, and are not very good.
Pros: Cleans Effectively, Easy To Use, Pleasant Smell
I would recommend this to a friend!
Written by a customer while visiting softsoap.com
Customer Rating
1
Never again
on August 19, 2017
Posted by: Rita
from Joliet, il
New formula is terrible. It doesn't compare to the old one. To thin and it doesn't remove the odors like the old formula. I will not buy it again.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi Rita, We are sorry to hear about your experience with our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap formula. We will share your experience with our brand team and we hope you will give us the opportunity to make this right for you. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 083016662A. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Do not buy this soap
on August 13, 2017
Posted by: Alice
from Charlotte, NC
I absolutely loved the old formula. It removed kitchen orders from my hands and made them feel smooth and clean. This new formula is awful. It should have never been changed and should be changed back immediately. I will not buy this new formula ever again and would never recommend it.
Cons: Poor Lather, Sticky Residue
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're so sorry to hear of your experience with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We'd like to talk with you to get some additional information, and to resolve this to your satisfaction, so please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 081474367A. We hope to speak with you soon.
Written by a customer while visiting softsoap.com