Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Average customer rating
4.1
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
417
4 Stars
83
3 Stars
11
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Customer Rating
1
awful
on November 3, 2017
Posted by: Nurse
from Boston, MA
This new soap is nothing like the old formula. it is awful. it doesn't clean your hands and it definitely doesn't take away odors from your hands like the old formula. Have to find another brand that will do the job.
Pros: Easy To Use
Cons: Poor Lather, does not neurtilize odors at all.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our new formula is not working as well for you as our previous formulation. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com so we can try to make this right for you. Please include reference number 087808913A so we can locate your review. Thanks, and we hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Hate new formula-minus 5 stars
on October 26, 2017
Posted by: RB
from Pennsylvania
I would give it negative stars but the form won't allow it and I felt compelled to write a negative review. I loved the original formula. This new one is useless. Label looks like a cheap generic brand so I already was suspicious when I bought it. Rightfully so. I will not buy it again unless they return to the original formula. Why did they mess with a great product? You blew it C-P
Pros: Can't think of a single pro
Cons: Doesn't cut grease, Doesn't do ANYTHING, Doesn't neutralize odors, Poor Lather, Unattractive Packaging, Watery
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Your feedback is important to us and we're sorry to hear you do not like the new formulation of our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We'd like to talk with you to get some additional information and try to resolve this to your satisfaction. Please call us at your convenience at 1-800-255-7552 email us at Consumer_HelpNA@colpal.com and use reference number 084634876D in your communication so we can easily locate your review.
Written by a customer while visiting softsoap.com
Customer Rating
5
My go to in kitchen when cooking
on October 23, 2017
Posted by: June
from Virginia
Love this product
Pros: Attractive Packaging, Cleans Effectively, Cleans food odor from hands, Easy To Use, Kills Bacteria, Long Lasting, Pleasant Smell
I would recommend this to a friend!
Written by a customer while visiting softsoap.com
Customer Rating
1
You ruined a great product!
on October 19, 2017
Posted by: Cat
from Weymouth, Ma
I used to buy this product all the time, but since you have changed the formula, it does not feel like I'm getting my hands clean liked the old formula did. It now feels very thin and watery. Highly disappointed in the new formula.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap is not cleaning as well as our previous formula. We'd like to speak with you so we can work to make this right. Please call us at your convenience at 1-800-255-7552 email us at Consumer_HelpNA@colpal.com and include reference number 086224194A in your communication so we can locate your review. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why? Why change a great product?
on October 19, 2017
Posted by: Dawn
from Maryland
Would like to know who's bright idea it was to change this product! This was a great soap and was always my go to. Now on the hunt for a new hand soap...thanks
Pros: None
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear you do not like the new formulation of our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap and we will share your comments with our brand team. We'd like to speak with you to gather some additional information and try to make this right. At your earliest convenience call us at 1-800-255-7552 email us at Consumer_HelpNA@colpal.com and use reference number 086224185A in your communication so we can locate your review. Hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring back the old Kitchen Hands formula!
on October 19, 2017
Posted by: Sharkie
from Harrisburg, PA
Will not purchase this product again unless revert to previous formula.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap is not cleaning as well as our previous formula. We'd like to speak with you so we can work to make this right. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 086224173A. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Changes are not good
on October 12, 2017
Posted by: Brett
from East lansing, michigan
Since the product was recently changed, the product no longer cleans effectively. Less lather and smell. I would suggest using some other product. Very disappointed with soft soaps change. It used to smell great and wash your hands easily. Now you pump and pump with no effects.
Pros: Easy To Use
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your experience with our reformulated Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We'd like to talk with you to get some additional information, and to resolve this to your satisfaction, so please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 086199001A in your communication so we can easily locate your review. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
COMPLETE waste of money!! Do Not Buy!!!
on October 9, 2017
Posted by: Suebaby
from Texas
Too bad you ruined a GREAT product by changing the formula. I will NEVER buy this again and will tell anyone who will listen not to waste their money!! I have been buying and using this product for years and am very sad to have to do without.
Cons: Poor Lather, watery, doesn't dispenese well
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap did not work as well for you as the previous formulation. We would really like to speak with you so we can learn more about your experience. Please call us at your earliest convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and mention this reference number 086199005A. Thank you for your feedback.
Written by a customer while visiting softsoap.com