Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Average customer rating
4.1
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
417
4 Stars
83
3 Stars
11
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Customer Rating
1
Nooo what happened?
on March 5, 2018
Posted by: CJP
from Oregon
Pretty color. Buts thats it. Doesn't lather, my husband hates the smell. I bought the 56 oz bottle thinking that it was the same as one I purchased a while back in a small bottle. Sadly, it is not the same. Can I get a refund? At least 48 oz are left. I object to wasting money.
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear the fragrance and lather did not live up to your expectations as our previous formula did. We would like the opportunity to make this right for you. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 098958892A. Thanks and we hope to speak to you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula very disappointing
on February 20, 2018
Posted by: The Perceptive Penguins
from USA
We echo the other reviews. Old version was great. New version is watery, does not lather, and lacks citrus smell. On the hunt for new brand for kitchen use. Will be pouring out my under the counter dispenser asap. Very disappointing. Wondered if the soap had been tampered with before saw the other reviews.
Cons: Poor Lather, Watery
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our new formula is not working as well for you as the previous formula did. We would like to try to make this right for you. Please contact us by calling 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 093192894A in your communication. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Old formula so much better
on February 14, 2018
Posted by: Ginny
from NY, NY
Just switched brands because the new version of Kitchen Fresh Hands is awful.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thanks for writing your review and letting us know you weren't happy with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We want to work with you to make this right, so please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 091077841A so we have all of your information in the right place. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring Back the Old Formula & Big Refill PLEASE!
on February 14, 2018
Posted by: Alesha
from Sugar Land, Texas
This new formula is not good. Please bring back the old formula & refill bottle. I liked being able to purchase the large refill bottle so I wasn't constantly recycling small bottles. I'm trying other brands now, need something for my kitchen :(
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi Alesha, We appreciate your taking the time to provide us feedback about your experience with our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We are sorry to hear that it did not meet your expectations. We would like to help make this right for you. Please contact us by calling 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. (Please use Reference number 091077835A). We're ready and waiting to hear from you.
Written by a customer while visiting softsoap.com
Customer Rating
2
Bring back old formula & refill size
on February 4, 2018
Posted by: NYNeatFreak
from Ossining, NY
Loved the old formula because it was antibacterial - who needs triclosan that contributes to antibiotic resistance and converts to formaldehyde in the ground? Also loved the large refill bottle because I have a built in counter soap dispenser in my kitchen. Don't want another bottle standing around, and the small size doesn't fill the counter dispenser fully. Don't like to use the creamy formulas in the kitchen. Guess I'll be looking for a replacement until if/when you bring back the non-antibacterial formula & the large size.
Pros: Cleans Effectively, Easy To Use, Pleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
In 2012, we discontinued the use of Triclosan in the antibacterial variants of our Softsoap Liquid Hand Soap. Our Softsoap Antibacterial Liquid Hand Soap contains Benzalkonium Chloride (BKC) in a formula that provides antibacterial protection and is gentle on hands. We appreciate your feedback on the type of soap you prefer to use in your kitchen. We do offer several other non-antibacterial hand soap options that are not creamy formulas. Perhaps we can help you find another Softsoap product that meets your needs. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and use reference number 091077831A so we have all of your information in the right place. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
I do not like your new formula for kitchen fresh hands. I
on February 4, 2018
Posted by: CJ
from Durham, NC
I use kitchen fresh hands anti bacterial in the kitchen. I liked the old formula with the beads. The new formula does not suds up good like the old formula. I have to use twice as much. I will not buy the new formula again.
Pros: Pleasant Smell
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear the new formula is not working as well as the previous formula did. We'd like to talk with you to get some additional information and to try to resolve this to your satisfaction, so please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 091077824A in your communication. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Don't like new kitchen fresh hands
on February 4, 2018
Posted by: Cjy
from Durham, NC
I have always used the kitchen fresh with beads for years and loved and recommended it. Lately I have not been able to find and no one else had when I asked them to look.I bought the new one ... DON'T LIKE IT! It shoots past my hand cause it's watery, doesn't lather, and doesn't have that clean fresh smell. I will not buy any more. Why would you change it?
Cons: Poor Lather, Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We have recently changed the formula of our Softsoap Kitchen Fresh Hands Liquid Hand Soap and we are sorry to hear the new formulation is not living up to the same quality as our previous formula did. We would like the opportunity to make this right for you. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and provide reference number 091077830A. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
5
Works great!
on January 25, 2018
Posted by: JudyM
from Louisville, KY
I absolutely love Kitchen Fresh Hands. It says it neutralizes kitchen odors, and it really does. No leftover onion smell on my hands after using this to wash them. Please bring back the 28 oz. refill bottle! I have a soap dispenser built into my sink so that I don't have to have another pump dispenser hanging around on the counter top.
Pros: Cleans Effectively, Easy To Use, Pleasant Smell
Cons: Only sold in small pump size
I would recommend this to a friend!
Written by a customer while visiting softsoap.com