Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Average customer rating
4.1
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
417
4 Stars
83
3 Stars
11
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Customer Rating
1
NOTHING LIKE IT USE TO BE
on September 25, 2018
Posted by: Dory
from Cocoa, FL
They've changed the product. I just finished a kitchen remodel and had a soap dispenser installed in the quartz countertop. The new formula come out of the dispenser a milky non soapy mess. I ended up pumping it down the drain and will have to look for a new product. This is really junk
Pros: Attractive Packaging
Cons: Difficult To Use, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear about your experience with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We would like to speak with you so we can find out some additional details about your purchase so we can make this right for you. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com at your earliest convenience and include reference number 104958787A in your communication. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
So disappointed
on September 13, 2018
Posted by: Grammy
from Chadron, NE
I used up the last of my refill stock of the Kitchen Fresh Hands soap last week. I bought several refill bottles at a time because I liked it so much and wasn't always able to find it locally. When I started hunting for a new bottle I discovered that the formula had been changed. I purchased a small bottle of the new formula to try since no one seemed happy with it, and I'm so glad I did. The new is NOTHING like the soap I have been using for years. It is runny and squirts all over when I pump the bottle, dries out my hands, no lather to clean my greasy, gooey kitchen hands when I need it. Why change such a great product? This is going in the trash and I will be hunting for a new kitchen soap.
Pros: None
Cons: Difficult To Use, Dries Skin, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your recent experience with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap and would like to help. Please contact us by calling 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com (Please include Reference number 104958776A). We hope to hear from you soon so we can work to resolve this with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
This is NOT "Kitchen Fresh Hands"
on September 5, 2018
Posted by: Likes Good Soap
from Gainesville, VA
It is very misleading to call this "Kitchen Fresh Hands". Other than the color and the packaging there is no similarity with the original. I am very disappointed. The original was great for my son's hand eczema. This new version sucks the moisture from skin; probably shouldn't use it if you have dry skin or eczema. I totally relied on the brand and "scent" when purchasing this.
Pros: Easy To Use
Cons: Dries Skin, Poor Lather, Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're so sorry that you had that experience and want to help. Won't you please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com so we can resolve this for you? Thanks and we really hope to hear from you. Please mention this Reference number 104958757A so we can pull up this information. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Citrus kitchen hand soap
on August 23, 2018
Posted by: Disappointed house wife
from Indiana
I am very disappointed in the new formula! It doesn't remove the odors like the first version did! Please bring back the old version!!
Cons: Dries Skin, Poor Lather, Sticky Residue, Unpleasant Smell, doesn't remove the smells from onions
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear you are disappointed with the new formula. We will share your feedback with our brand team and would like the opportunity to make this right for you. Please call us at your earliest convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 104919419A. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring back the original formula!!
on July 31, 2018
Posted by: Mom of Two
from Boise, ID
This WAS the best soap hands-down for the kitchen. Fantastic at getting food smells off your hands! Why did you change the formula?? Please change it back!!
Pros: Cleans Effectively, Easy To Use, Moisturizing, Pleasant Smell, Softens Hands
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your feedback on our original Softsoap Kitchen Fresh Hands Liquid Hand Soap. We would like to speak with you so we can gather some additional details so we can share with our brand team. Please call us at your earliest convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 104877639A. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Very disappointed
on July 29, 2018
Posted by: Mrs. Clean
from Cleveland, Ohio
So disappointed in this Softsoap product. It's runny, no lather, smells awful and leaves hands with a slimy like feeling. Shame on you Softsoap!
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our you were disappointed with our product. We would like to speak with you so we can gather some additional details and make this right for you. Please call us at your earliest convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 104877638A. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
what happen to your soap
on July 8, 2018
Posted by: Eva
from chicago il
please change it back, whatever your company did, it's not working . will not buy anymore.
Cons: Poor Lather, Sticky Residue
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our new Softsoap Kitchen Fresh Hands Liquid Hand Soap is not working well for you. We would like to speak with you so we can gather some additional details and make this right for you. Please call us at your earliest convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 104887680A. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Don't Waste Your Money!
on May 2, 2018
Posted by: Luv2shop
from Orange, California
This new version of kitchen soap is awful. It's watery, smells terrible, doesn't lather and is nothing like the original. In short, don't waste your money on this product. SoftSoap should bring back the original and until they do I will buy kitchen soap elsewhere.
Pros: Attractive Packaging
Cons: Difficult To Use, Dries Skin, Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap formula is not working as well as our previous formulation did for you. We'd like to speak with you so we can try to help make this right. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 104773620A. We hope to talk to you soon.
Written by a customer while visiting softsoap.com