Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Average customer rating
4.1
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
417
4 Stars
83
3 Stars
11
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz - Yellow
Customer Rating
1
I can't imagine who led you to this product change.
on March 11, 2019
Posted by: Mike
from TX
I noticed it was not foaming like normal and just felt weird. I didn't know the formula had been changed. After using the bottle down a bit I added the last of my last bottle. It turned milky. I knew then that there was a formula change. Now I have to use up the other two bottles I bought before I find a replacement. I don't know if I can stand it that long. Why would you mess with success? Must be a much cheaper formula. Someone in R&D led you down the wrong path.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi Mike, As you have discovered, we have changed the formula of our Softsoap Kitchen Fresh Hands Liquid Hand Soap. Our new formula features a unique formula and if it comes into contact with any previous formulations, it may result in the color and consistency to change. We would like to speak with you so we can gather some additional details and help resolve this with you. Give us a call at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 115543332A so we can locate our review. We hope to speak to you soon.
Written by a customer while visiting softsoap.com
Customer Rating
5
Best used for armpit odor!
on March 6, 2019
Posted by: Armpit odor free
from El Paso, Texas
I have horrible armpit odor and I've tried many different types of body wash and deodorant, but I have not been able to fully eliminate the odor for a whole day. I got desperate and used this handwash because it is an antibacterial soap and eliminates odor. Combined with deodorant it has effectively eliminated the odor of my armpits! I wouldn't recommend it as a whole body wash though. I would prefer a much more pleasant scent, this isn't very pleasant.
Pros: Cleans Effectively, Kills Bacteria, Long Lasting
Cons: Unpleasant Smell
I would recommend this to a friend!
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new formula, sorry i bought it.
on March 3, 2019
Posted by: Unhappy Girl
from Rochester, NY
This was a staple in my kitchen. Loved it, then I bought the new formula, refill size, and it turned into a milky mess. Thought it needed a new dispenser but nope, still a watery product. Horrible formula change!! Why did you need to change it!
Pros: Kills Bacteria, Pleasant Smell
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your experience with our Softsoap Kitchen Fresh Antibacterial Liquid Hand Soap. This product features a unique formula and if it comes into contact with any previous formulations, it may result in the experience you have described. We would like to speak with you so we can gather some additional details and help resolve this with you. Please give us a call at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 115535023A in your communication. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
One of the worst formula changes ever...
on February 24, 2019
Posted by: Fox
from Colorado
Been a user of SoftSoap products for most of the last 30 years...thought the original formula of Kitchen Hands (where you could see "bubbles" floating in the liquid) was one of the best kitchen/bath soap products ever. The new version is terrible...while obviously visually different in the bottle, I had hopes that it would perform similarly. It does not - it doesn't lather well and separates over time into this oddly milky, slimy mix. Sure hope that the original formula comes back or I may have to move off SoftSoap products.
Cons: Difficult To Use, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our new formula is not lathering as well as the previous formula. This product features a unique formula and if it is mixed with any previous formulations, it may result in separation and color change. We would like to speak with you so we can gather some additional details and help resolve this with you. Please contact us by calling us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 115525986A in your communication. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
5
Best hand soap for kitchen
on February 17, 2019
Posted by: Harry W
from Cherry Hill NJ
Great product it is mild on skin. I know because I have sensitive skin that require moisturizers in the winter.
Pros: Cleans Effectively, Easy To Use, Kills Bacteria, Locks in Moisture, Long Lasting, Moisturizing, Pleasant Smell, Softens Hands
I would recommend this to a friend!
Written by a customer while visiting softsoap.com
Customer Rating
1
I would not buy this product again
on December 4, 2018
Posted by: JoAnn
from St. Paul, MN
Very disappointed in the new formula. The new formula appears cheap and does not lather. WHY did you change the formula!!!!!! I will no longer be buying soft soap products due to poor quality.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our new formula is not lathering as well as our previous formula did. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com so we can try to make this right for you. Please include reference number 105046612A in your communication. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
CAN'T GIVE LESS THAN 1 STAR
on October 27, 2018
Posted by: Dory,
from Florida
I loved the original kitchen odor neutralizing it worked great. Purchased all the time. Replacement product not good, comes out thin and milky. Will never buy again.
Cons: Difficult To Use, Dries Skin, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to read about your experience with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. This product features a unique formula that is different than our other Softsoap Liquid Hand Soaps. Mixing this product with other formulations can result in undesirable consistencies and color change. We'd like to speak with you directly so we can gather some additional details about your experience and help resolve this with you. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and mention this reference number 104997343A. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring back the old formula!
on October 25, 2018
Posted by: Diane
from Deer Park, IL
The new formula is terrible. I would give it a no star if possible. Wish I had known you were going to change the formula so I could have bought a bunch of the refills. I liked the old soap even better than the head-end soap you can get at the mall. It use to lather up nice, not drying, and smelled so clean and fresh. Please change it back.
Cons: Dries Skin, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi Diane, We are sorry to hear our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap did not work as well for you as our previous formula did. We would like to speak with you so we can gather some additional details about your experience and make this right for you. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and mention this reference number 104997342A. Thank you for your feedback and we hope to speak with you soon.
Written by a customer while visiting softsoap.com