Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Average customer rating
4.1
(615 Reviews)
Rating breakdown 615 reviews
5 Stars
409
4 Stars
83
3 Stars
10
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Customer Rating
1
Do not buy this soap
on August 13, 2017
Posted by: Alice
from Charlotte, NC
I absolutely loved the old formula. It removed kitchen orders from my hands and made them feel smooth and clean. This new formula is awful. It should have never been changed and should be changed back immediately. I will not buy this new formula ever again and would never recommend it.
Cons: Poor Lather, Sticky Residue
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're so sorry to hear of your experience with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We'd like to talk with you to get some additional information, and to resolve this to your satisfaction, so please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 081474367A. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Old formula so much better
on February 14, 2018
Posted by: Ginny
from NY, NY
Just switched brands because the new version of Kitchen Fresh Hands is awful.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thanks for writing your review and letting us know you weren't happy with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We want to work with you to make this right, so please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 091077841A so we have all of your information in the right place. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible product!!!
on June 27, 2017
Posted by: Reb
from Virginia
Loved the old product. Really dislike the new product. I will not buy it again. Doesn't lather well. Nice lemon scent of the original is gone. Thin, not thick like the old product. Doesn't remove odors like the old product.
Cons: Dries Skin, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your loyalty and are sorry to hear our new Softsoap Kitchen Fresh Hands Liquid Hand Soap did not work as well for you as the previous formula did. We'd like to speak with you so we can find out more about your experience and help resolve this with you. We hope you will call us at 1-800-255-7552 at your earliest convenience. Thank you and we look forward to speaking with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
2
The new formula (2017) leaves a sticky residue on hands
on June 25, 2017
Posted by: From Virginia
from Virginia
The new lemon formula (2017) leaves a sticky residue on hands. I wonder why!! Does not feel as clean as the older lemon formula. I ordered a set of 6 of these and have tried it recently.
Pros: Pleasant Smell
Cons: Sticky Residue
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our new formula seemed to leave a residue and not feel as clean as our previous formula. We'd like to speak with you directly so we can work to resolve this with you. We hope you will call us at 1-800-255-7552 at your earliest convenience. Thank you and we look hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the original!!!!
on April 30, 2017
Posted by: Lisa
from Iowa
Verified Purchase:No
I couldn't find the original Kitchen lemon soap I normally use anywhere so I bought this hoping it would be similar. Not At All! Like others have commented, it doesn't lather like the other, the smell isn't even close. I didn't feel that my hands were clean and it didn't work well in the built-in pump next to my kitchen sink. I would like to know where I can by the original kitchen soap with the little beads. Why change something that works?!?! If it is discontinued, I will be looking for another brand of soap that does what the old one did.
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thank you for writing your review about your experience with our Softsoap Kitchen Fresh Hands Liquid Hand Soap. This product has recently been reformulated and we're sorry to see it did not work as well for you as the previous formulation. We would like to speak to you so we can find out more about your experience and work to resolve this with you. Can you please call us at 1-800-255-7552 at your earliest convenience? We hope to speak to you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Changes are not good
on October 12, 2017
Posted by: Brett
from East lansing, michigan
Since the product was recently changed, the product no longer cleans effectively. Less lather and smell. I would suggest using some other product. Very disappointed with soft soaps change. It used to smell great and wash your hands easily. Now you pump and pump with no effects.
Pros: Easy To Use
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your experience with our reformulated Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We'd like to talk with you to get some additional information, and to resolve this to your satisfaction, so please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 086199001A in your communication so we can easily locate your review. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Will not buy again
on June 30, 2017
Posted by: Les
from Stevensville Michigan
We loved the old kitchen soap. Hate the new one. Slimed and thin. Will not buy again. Used the old one for years. Very disappointed.
Cons: Hate the new formula. Will buy elsewhere.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thanks for writing your review and letting us know you weren't happy with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We want to work with you to make this right, so please call us at 1-800-255-7552. We appreciate your longtime loyalty to our brand and hope we can speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
I would never buy this again
on August 6, 2017
Posted by: Priyanka
from Parsippany,NJ
I used the Kitchen Fresh Hands for years and was always satisfied. It cleaned and deodorized my hand very well but I could not find the refills anymore, so I bought the new one and noticed that the label had changed. This product is definitely not the same. Its thin, doesn't suds up and deodorize like before. Please reconsider going back to the original formula which worked. Please please bring back the old one because that is the bestest of all. Wrongly selected as got sample.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your years of loyalty to our brand and we're so sorry to hear about your experience with our new formula. We hope you'll give us a chance to make it right. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 081474374A. We hope to resolve this for you quickly.
Written by a customer while visiting softsoap.com