Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Average customer rating
4.1
(615 Reviews)
Rating breakdown 615 reviews
5 Stars
409
4 Stars
83
3 Stars
10
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Customer Rating
1
Kitchen Fresh Hands - AWFUL New Formula
on March 21, 2018
Posted by: Kathy
from New Jersey
I have been using Kitchen Fresh Hands for many years. I purchased the new refill noting it appeared different than the old formula with the little gold "beads" missing. I can't believe how poorly this lathers. It takes a minimum of 3 pumps to cover my hands and doesn't even make me feel clean. I'll be looking for a new product.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your many years of loyalty to our brand and are sorry to hear the new formula is not working as well for you. We'd like to speak with you so we can try to make this right. At your earliest convenience, please contact us by calling 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and use reference number 098958802A. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
BRING BACK OLD LEMON FORMULA
on June 10, 2017
Posted by: Nicky
from Eldersburg, MD
Why can't you leave things well enough alone! The old formula was great, perfect for washing dirty kitchen hands, bring it back. This one stinks
Cons: Dries Skin, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear the new formula didn't work as well for you as the previous Softsoap Kitchen Fresh Hands Liquid Hand Soap formula. Your feedback is important to us and we'd like to speak with you so we can gather some additional details about your experience. At your earliest convenience, please give us a call at 1-800-255-7552. Thanks and we hope to talk to you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
awful
on November 3, 2017
Posted by: Nurse
from Boston, MA
Verified Purchase:No
This new soap is nothing like the old formula. it is awful. it doesn't clean your hands and it definitely doesn't take away odors from your hands like the old formula. Have to find another brand that will do the job.
Pros: Easy To Use
Cons: Poor Lather, does not neurtilize odors at all.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our new formula is not working as well for you as our previous formulation. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com so we can try to make this right for you. Please include reference number 087808913A so we can locate your review. Thanks, and we hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
PLEASE...bring back the old formula?!
on June 6, 2017
Posted by: WenderWoman
from Dallas, TX
I've been searching high and low for the old/original formula Softsoap Kitchen Fresh Hands Soap refill for my kitchen soap dispenser. Since I could not find it, I bought the new formula, which is TERRIBLE! It does not foam up and it's really watery. Highly disappointed! Now I am looking for a better alternative. Please, please bring back the old formula.
Pros: None!
Cons: Difficult To Use, Poor Lather, Watery
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We thank you for your feedback on our new formulation of Softsoap Kitchen Fresh Hands Liquid Hand Soap. We're sorry to hear it did not foam well and seemed to be more watery. We appreciate your loyalty and would like to speak to you directly to help. Please call us at 1-800-255-7552 at your earliest convenience. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why replace what worked so well?
on May 7, 2017
Posted by: M.A.
from Danville, Illinois
This product does not come close to the old Kitchen Fresh Hands. I can't really say anything positive about it. We bo ught two bottles and have to make our way through those and tben find something else. Takes twice as much soap to get half the lather. Wait a second. Twice as much product? Hmmm. Nahhh! They wouldn't do tbat.
Cons: Difficult To Use, Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear it's not working as w ell for you as the previous formula. We'd like to speak with you directly so we can gather some additional details and help resolve this with you. Can you please call us at 1-800-255-7552at your earliest convenience? We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Never Again!
on July 28, 2017
Posted by: Ade
from Pittsburgh
This changed formula is a BIG mistake! I will not buy again until / unless the prior formulation is brought back!
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear that you do not like the new formula. We appreciate your taking the time to provide us with this feedback and we will let the brand team know. Thanks.
Written by a customer while visiting softsoap.com
Customer Rating
1
I would NEVER buy this again
on April 12, 2018
Posted by: Can Gal
from Roy, UT
I bought this because it is soft-soap. That is THE brand, right. I like the smell of citrus so I bought some for kitchen. It is so liquidy that it runs off before you can rub hands. I put it on a washcloth. No lather. I think it is scented water. Will not buy again
Pros: Attractive Packaging
Cons: Poor Lather, no body, runs through fingers
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thanks for giving us a try, but we're sorry to hear about your experience with the consistency of the product. We'd like to talk with you to get some additional information, and to resolve this to your satisfaction, so please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 098982437A. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
2
Bring back old formula & refill size
on February 4, 2018
Posted by: NYNeatFreak
from Ossining, NY
Verified Purchase:No
Loved the old formula because it was antibacterial - who needs triclosan that contributes to antibiotic resistance and converts to formaldehyde in the ground? Also loved the large refill bottle because I have a built in counter soap dispenser in my kitchen. Don't want another bottle standing around, and the small size doesn't fill the counter dispenser fully. Don't like to use the creamy formulas in the kitchen. Guess I'll be looking for a replacement until if/when you bring back the non-antibacterial formula & the large size.
Pros: Cleans Effectively, Easy To Use, Pleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
In 2012, we discontinued the use of Triclosan in the antibacterial variants of our Softsoap Liquid Hand Soap. Our Softsoap Antibacterial Liquid Hand Soap contains Benzalkonium Chloride (BKC) in a formula that provides antibacterial protection and is gentle on hands. We appreciate your feedback on the type of soap you prefer to use in your kitchen. We do offer several other non-antibacterial hand soap options that are not creamy formulas. Perhaps we can help you find another Softsoap product that meets your needs. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and use reference number 091077831A so we have all of your information in the right place. We hope to hear from you soon.
Written by a customer while visiting softsoap.com