Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Average customer rating
4.1
(615 Reviews)
Rating breakdown 615 reviews
5 Stars
409
4 Stars
83
3 Stars
10
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Customer Rating
1
Bring Back the Old Formula & Big Refill PLEASE!
on February 14, 2018
Posted by: Alesha
from Sugar Land, Texas
This new formula is not good. Please bring back the old formula & refill bottle. I liked being able to purchase the large refill bottle so I wasn't constantly recycling small bottles. I'm trying other brands now, need something for my kitchen :(
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi Alesha, We appreciate your taking the time to provide us feedback about your experience with our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We are sorry to hear that it did not meet your expectations. We would like to help make this right for you. Please contact us by calling 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. (Please use Reference number 091077835A). We're ready and waiting to hear from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did you change?
on January 4, 2018
Posted by: TMildew
from Mifflinburg, PA
This product WAS the best liquid soap on the market. Our most recent purchase seemed to be different. The soap was much thinner and did not lather. The package claimed 50 percent more, but we had to use 100 percent more to get a reasonable lather. I hope you will revert to the old formula.
Pros: Attractive Packaging, Pleasant Smell
Cons: Not economical (Use too much), Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear about your experience with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We would like to speak with you so we can find out some additional details about your purchase so we can make this right for you. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 089440350A so we can locate your review. Thanks, and we hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring Back Old Formula PLEASE!!
on April 2, 2018
Posted by: Jo
from Virginia
I loved the old formula and had been using it for years. I hate the new formula - it dries my hands, it feels thin & watery, smells bad, and won't lather. WHY did you change such a good product? I'll be searching for a new brand.
Pros: None
Cons: Difficult To Use, Dries Skin, Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are so sorry to hear that you had a reaction after using our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We would really like to speak with you so we can learn more about your experience. Please call us at your earliest convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please include reference number 098982417A. We hope to talk to you soon.
Written by a customer while visiting softsoap.com
Customer Rating
2
Why change a good thing. Like the old formula better!
on December 2, 2017
Posted by: Mary C
from Phx AZ
Why change a good thing. Like the old formula better!
Written by a customer while visiting softsoap.com
Customer Rating
1
Product change is NOT what I want
on November 10, 2017
Posted by: artist
from Onalaska, WA
I have used the Kitchen Hands soap for quite a while and was very pleased with it. I do NOT like using antibacterial soaps all the time, and resent that you have turned one of my favourites into one. You advertise that it's 50% more than the previous version, but if it's not what I want I don't care and won't buy it. While it still smells pretty much the same, it doesn't leave that nice fresh citrus scent on my hands.
Pros: Easy To Use, Pleasant Smell
Cons: Antibacterial, Poor Lather, Scent not as clear as before, thinner than before
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your feedback on our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We'd like the opportunity to speak with you and try to make this right for you. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 087808908A. Thanks, and we hope to speak to you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula is nothing like the old one!
on May 9, 2017
Posted by: NBZ
from Temecula, CA
We finally ran out of our refills for the old version of this product and I went to the store today only to find out it's been discontinued. The new product is nothing like the old one. It doesn't lather the same and the smell is not nearly as fresh as the original formula. I'm so disappointed! If it's not broken, don't fix it! Now I have to find a new brand because the new formula might as well be dollar store soap for the lack of quality compared to the original formula!
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your loyalty and are sorry to hear the new formulation didn't meet your expectations. We would like to speak with you so we can find out more about your experience and work to resolve this with you. Please give us a call at 1-800-255-7552. Thanks and we hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
What Happened to the Kitchen Fresh Hands?
on July 18, 2017
Posted by: Eve
from Pittsburgh, PA
I used the Kitchen Fresh Hands for years and was always satisfied. It cleaned and deodorized with alot of suds! I could not find the refills anymore, so I bought an individual size and noticed that the label had changed. This product is definitely not the same. Its thin, doesn't suds up and deodorize like before. Please reconsider going back to the original formula which worked.
Cons: Difficult To Use, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your experience with our Softsoap Antibacterial Kitchen Fresh Hands Liquid Hand Soap. We'd like to talk with you to get some additional information, and try to resolve this to your satisfaction. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 081448888A. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the lemon kitchen formula
on June 14, 2017
Posted by: Jean
from New Jersey
I loved the lemon kitchen soap and it suddenly disappeared from shelves! I tried the replacement & hate it! Bring back the original!!!!!! A review on the old would be 5 stars! Did NOT get free sample, that came up at end of this review and I can't change it!
Cons: Difficult To Use, Dries Skin, Poor Lather, Sticky Residue, Unattractive Packaging, Unpleasant Smell, Watery
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our new Softsoap Kitchen Fresh Hands Liquid Hand Soap did not meet your expectations. We'd like to speak with you so we can find out more about your experience and help resolve this with you. We hope you will give us a call at 1-800-255-7552 at your earliest convenience. Thank you and we look forward to speaking with you soon.
Written by a customer while visiting softsoap.com