Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Average customer rating
4.1
(615 Reviews)
Rating breakdown 615 reviews
5 Stars
409
4 Stars
83
3 Stars
10
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Customer Rating
1
Don't like new kitchen fresh hands
on February 4, 2018
Posted by: Cjy
from Durham, NC
I have always used the kitchen fresh with beads for years and loved and recommended it. Lately I have not been able to find and no one else had when I asked them to look.I bought the new one ... DON'T LIKE IT! It shoots past my hand cause it's watery, doesn't lather, and doesn't have that clean fresh smell. I will not buy any more. Why would you change it?
Cons: Poor Lather, Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We have recently changed the formula of our Softsoap Kitchen Fresh Hands Liquid Hand Soap and we are sorry to hear the new formulation is not living up to the same quality as our previous formula did. We would like the opportunity to make this right for you. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and provide reference number 091077830A. We hope to connect with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring back the old formula!
on October 25, 2018
Posted by: Diane
from Deer Park, IL
The new formula is terrible. I would give it a no star if possible. Wish I had known you were going to change the formula so I could have bought a bunch of the refills. I liked the old soap even better than the head-end soap you can get at the mall. It use to lather up nice, not drying, and smelled so clean and fresh. Please change it back.
Cons: Dries Skin, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi Diane, We are sorry to hear our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap did not work as well for you as our previous formula did. We would like to speak with you so we can gather some additional details about your experience and make this right for you. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and mention this reference number 104997342A. Thank you for your feedback and we hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
what happen to your soap
on July 8, 2018
Posted by: Eva
from chicago il
Verified Purchase:No
please change it back, whatever your company did, it's not working . will not buy anymore.
Cons: Poor Lather, Sticky Residue
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our new Softsoap Kitchen Fresh Hands Liquid Hand Soap is not working well for you. We would like to speak with you so we can gather some additional details and make this right for you. Please call us at your earliest convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 104887680A. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new formula, sorry i bought it.
on March 3, 2019
Posted by: Unhappy Girl
from Rochester, NY
This was a staple in my kitchen. Loved it, then I bought the new formula, refill size, and it turned into a milky mess. Thought it needed a new dispenser but nope, still a watery product. Horrible formula change!! Why did you need to change it!
Pros: Kills Bacteria, Pleasant Smell
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear about your experience with our Softsoap Kitchen Fresh Antibacterial Liquid Hand Soap. This product features a unique formula and if it comes into contact with any previous formulations, it may result in the experience you have described. We would like to speak with you so we can gather some additional details and help resolve this with you. Please give us a call at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 115535023A in your communication. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why? Why change a great product?
on October 19, 2017
Posted by: Dawn
from Maryland
Would like to know who's bright idea it was to change this product! This was a great soap and was always my go to. Now on the hunt for a new hand soap...thanks
Pros: None
Cons: Poor Lather, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear you do not like the new formulation of our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap and we will share your comments with our brand team. We'd like to speak with you to gather some additional information and try to make this right. At your earliest convenience call us at 1-800-255-7552 email us at Consumer_HelpNA@colpal.com and use reference number 086224185A in your communication so we can locate your review. Hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
You ruined a great product!
on October 19, 2017
Posted by: Cat
from Weymouth, Ma
I used to buy this product all the time, but since you have changed the formula, it does not feel like I'm getting my hands clean liked the old formula did. It now feels very thin and watery. Highly disappointed in the new formula.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap is not cleaning as well as our previous formula. We'd like to speak with you so we can work to make this right. Please call us at your convenience at 1-800-255-7552 email us at Consumer_HelpNA@colpal.com and include reference number 086224194A in your communication so we can locate your review. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
TERRIBLE CHANGE: DO NOT BUY
on June 8, 2017
Posted by: Dissatisfied Customer
from Santa Ana, CA
The older version was great. I loved the texture, the lather, and the way the lemon smell covered the smell of my hands after cooking, taking out the trash, or washing dishes. It removed any smells of meat and left my hands feeling great. This new version does NONE of that. I now have to find a new kitchen soap. Way to ruin a product!
Cons: Downgrade from previous version, Dries Skin, Poor Lather, Too thin. Feels like Purell and not soap., Unattractive Packaging, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our Softsoap Kitchen Fresh Hands Liquid Hand Soap new formula did not work as well as our previous formula. Your feedback is important to us and we'd like the opportunity to speak with you so we can gather some additional details to resolve this with you. Please call us at 1-800-255-7552 at your convenience. Thank you and we hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
I do not like your new formula for kitchen fresh hands. I
on February 4, 2018
Posted by: CJ
from Durham, NC
I use kitchen fresh hands anti bacterial in the kitchen. I liked the old formula with the beads. The new formula does not suds up good like the old formula. I have to use twice as much. I will not buy the new formula again.
Pros: Pleasant Smell
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear the new formula is not working as well as the previous formula did. We'd like to talk with you to get some additional information and to try to resolve this to your satisfaction, so please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com. Please use Reference number 091077824A in your communication. We hope to speak with you soon.
Written by a customer while visiting softsoap.com