Customer reviews from softsoap.com
Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Average customer rating
4.1
(615 Reviews)
Rating breakdown 615 reviews
5 Stars
409
4 Stars
83
3 Stars
10
2 Stars
14
1 Star
99
64%of customers recommend this product.
(
174 out of
274)
Customer Reviews for Softsoap - Antibacterial Hands Soap, 11.3 fl oz (US04206A) - Yellow
Customer Rating
1
This is NOT "Kitchen Fresh Hands"
on September 5, 2018
Posted by: Likes Good Soap
from Gainesville, VA
It is very misleading to call this "Kitchen Fresh Hands". Other than the color and the packaging there is no similarity with the original. I am very disappointed. The original was great for my son's hand eczema. This new version sucks the moisture from skin; probably shouldn't use it if you have dry skin or eczema. I totally relied on the brand and "scent" when purchasing this.
Pros: Easy To Use
Cons: Dries Skin, Poor Lather, Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're so sorry that you had that experience and want to help. Won't you please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com so we can resolve this for you? Thanks and we really hope to hear from you. Please mention this Reference number 104958757A so we can pull up this information. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
horrible new formula...will never buy again
on June 22, 2017
Posted by: old hippie lady
from Tennessee
I once used kitchen fresh soft soap for many years, but the company has unwisely changed formula and I will never buy again. Old formula had wonderful moisture beads, beautiful lemon scent and had very great lather. The old formula removed cooking odors well and did not dry out skin. The new formula only lasted about 1/3 as long as a bottle of the old formula. Perhaps that is why the company changed the product so we would have to purchase more often. So sad I have to find a new brand. Please consider bringing old formula back. I will never purchase again unless they go back to the old formula.
Cons: Dries Skin, Poor Lather, Unpleasant Smell, no lemon fresh scent, no moisture beads, water thin formula
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We appreciate your many years of loyalty to our brand and are sorry to hear about your experience with our new Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We'd like to speak with you so we can gather some additional details about your experience and work to resolve this with you. We hope you will give us a call at 1-800-255-7552 at your earliest convenience. Thank you and we hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring back the old Kitchen Hands formula!
on October 19, 2017
Posted by: Sharkie
from Harrisburg, PA
Will not purchase this product again unless revert to previous formula.
Cons: Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We're sorry to hear our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap is not cleaning as well as our previous formula. We'd like to speak with you so we can work to make this right. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 086224173A. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
NOTHING LIKE IT USE TO BE
on September 25, 2018
Posted by: Dory
from Cocoa, FL
They've changed the product. I just finished a kitchen remodel and had a soap dispenser installed in the quartz countertop. The new formula come out of the dispenser a milky non soapy mess. I ended up pumping it down the drain and will have to look for a new product. This is really junk
Pros: Attractive Packaging
Cons: Difficult To Use, Poor Lather
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear about your experience with our Softsoap Kitchen Fresh Hands Antibacterial Liquid Hand Soap. We would like to speak with you so we can find out some additional details about your purchase so we can make this right for you. Please call us at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com at your earliest convenience and include reference number 104958787A in your communication. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Done with this soap
on November 29, 2017
Posted by: Kathi
from Frederick, MD
I am very unhappy with the changes made to this formula. I have used this for years and loved it. Now there are no scent beads, it is water thin, and the scent is vastly finished from what it was. I will use what I have on hand then I'm switching to something better.
Pros: Easy To Use
Cons: No scent beads, Poor Lather, Smell is absent, Twice the amout needed now
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear about your disappointment with our new formulation and we'd like to help. Please call us at your convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com so we can try to make this right for you. Please include reference number 087831583A so we can locate your review. Thanks, and we hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Very disappointed
on July 29, 2018
Posted by: Mrs. Clean
from Cleveland, Ohio
Verified Purchase:No
So disappointed in this Softsoap product. It's runny, no lather, smells awful and leaves hands with a slimy like feeling. Shame on you Softsoap!
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear our you were disappointed with our product. We would like to speak with you so we can gather some additional details and make this right for you. Please call us at your earliest convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 104877638A. We hope to hear from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
I will not buy this product again.
on January 1, 2018
Posted by: LittleFeather
from Virginia
Verified Purchase:No
Loved the old formula but it is hard to find. Please bring it back. I will be using another brand until you do. I did not reveive this as a sample but it will not let me choose no.
Pros: None
Cons: Consistency, Difficult To Use, Poor Lather, Sticky Residue
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear that our current formula did not meet your needs as well as our previous formula. We appreciate your taking the time to provide us with this feedback and we will let the brand team know. Thanks.
Written by a customer while visiting softsoap.com
Customer Rating
1
Citrus kitchen hand soap
on August 23, 2018
Posted by: Disappointed house wife
from Indiana
Verified Purchase:No
I am very disappointed in the new formula! It doesn't remove the odors like the first version did! Please bring back the old version!!
Cons: Dries Skin, Poor Lather, Sticky Residue, Unpleasant Smell, doesn't remove the smells from onions
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are sorry to hear you are disappointed with the new formula. We will share your feedback with our brand team and would like the opportunity to make this right for you. Please call us at your earliest convenience at 1-800-255-7552 or email us at Consumer_HelpNA@colpal.com and include reference number 104919419A. We hope to connect with you soon.
Written by a customer while visiting softsoap.com